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“Awesome Hotel” 5 of 5 stars
Review of Hilton Garden Inn Durham/University Medical Center

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Hilton Garden Inn Durham/University Medical Center
2.5 of 5 Hotel   |   2102 West Main Street, Durham, NC 27705   |  
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Ranked #1 of 67 Hotels in Durham
Hilliard, United States
1 review
“Awesome Hotel”
5 of 5 stars Reviewed January 10, 2014

We went for a Duke game and this hotel was very close to campus. They have a shuttle that will take you places, it's walking distance to bars/restaurants and their rooms were clean and the hotel staff was the friendliest I have come across. Wonderful time. I will stay here in the future.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay and that you found the staff to be very friendly. We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    137
    30
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed January 9, 2014

I was fortunate enough to choose this hotel for my extended stay in Durham. The hotel is located near the Duke campus, and they have a shuttle that will transport you to local points of interest. Ron the shuttle driver had a great personality, the evening staff was very helpful, I think Lee was one of the young men. I usually don't hang out in hotel bars or eat on premise, but the bartender Tangela's personality draws you in. She was very attentive and had a great attitude, seemed to really enjoy her job. The hotel is new and the rooms are nice, they do have a Keurig coffee maker in the room, which was a nice touch.

Room Tip: If you are a lite sleeper, you may want to ask for a room opposite the railroad tracks.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay and that you have found a new home. Thank you for the personal recognition of our team members as well, it was a pleasure sharing this with them! We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stem, United States
1 review
5 of 5 stars Reviewed January 9, 2014

I know that this is an new facility, but EVERYTHING about it was fantastic! Love the bathroom sliding door! Love the heated indoor pool. Great location to Duke Campus surroundings and the Ninth Street District, with the Harris Teeter grocery store equipped with a Starbucks nearby. Also a Wholes Food within walking distance ! Awesome staff!!! I will definitely be back!

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay. I am glad you enjoyed the unique barn doors in our rooms and the pool. We are fortunate to be in such a great location as you mentioned! We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 9, 2014

Brand new facility; fresh & clean. Shuttle bus on demand to all nearby points, 5 mins to Amtrak sta & downtown. Very helpful staff. Train noise didn't bother me. No free breakfast, costs $10+ Walking distance to fast food, grocery store, etc.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay. We are very fortunate to be in such a great location to Duke and the surrounding area as you mentioned. We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 stars Reviewed January 9, 2014

Nice, new hotel in a great location, both the check-in and restaurant staff were extremely helpful and nice, would dfinitely stay there again when in Durham! We had to add a room at the last minute on a recent family trip, and they did a great job accommodating us and keeping the rooms adjacent to each other, and at the same previously quoted rate.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay. I am glad the hotel was helpful in getting you an extra room and keeping them close. We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

This is a new hotel so obviously all the furnishings, decor, and maintenance side was flawless, but what really set this hotel apart was it's service. They had a lot of good help and everyone seemed to bend over backwards to make sure we were happy from the moment we checked in until we left the next morning. Breakfast includes a make-to-order kitchen for omelettes, etc, fresh fruit, cereals, juices, waffles, etc. The breakfast was not complimentary, but was included with our reservation.

We were visiting the Duke campus which was within a mile. It is located near railroad tracks so request to be placed in a room on the other side of the building if you may be disrupted by train noise. The trains did not blast their horns in passing, but you can hear them moving down the tracks.

Overall, it's a very well appointed hotel. I was very pleased with the value.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay. I am glad to see the staff were great and went out of their way to be helpful! We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Top Contributor
98 reviews 98 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 27, 2013

My office is in Durham, so I travel there several times a year. I had a regular hotel I where I normally stayed, but now I have a new regular hotel. This hotel was wonderful. It's brand new, so everything is really clean. The staff is well-trained, the front desk folks were really nice, there're complimentary hot beverages in the lobby (coffee, tea, hot chocolate...), and the bar and restaurant are great. The rooms are very comfortable, and the in-room coffee maker is a Keurig. The beds are fantastic and the location is amazing. I'll be back next month!

Room Tip: The rooms on the front face the train tracks, so ask for a room on the back if you want a quieter st...
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abigail F, General Manager at Hilton Garden Inn Durham/University Medical Center, responded to this review, February 5, 2014
I wanted to take the time to personally thank you for your review you submitted on our hotel. I am so pleased to see that everything went well with your stay and that the staff were helpful to you. Thank you for the additional positive feedback on our bar and restaurant as well! We hope to welcome you back to our hotel for an equally great experience if you are ever in the Durham area again. Best wishes and have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Durham/University Medical Center

Address: 2102 West Main Street, Durham, NC 27705
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 67 Hotels in Durham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hilton Garden Inn Durham/University Medical Center 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Find all you need in a great location at the Hilton Garden Inn Durham/University Medical Center hotel. Ideally located between Duke University and downtown, next to the bustling 9th Street entertainment district, our hotel in Durham, NC helps you make the most of your time in the area.Hilton Garden Inn Durham – University Medical Center is one of the greenest hotels in North Carolina. The hotel, which achieved the highest award of Three Dogwood Blossoms in the NC GreenTravel Initiative recognition program, was designed from the ground up to be one of the most environmentally sustainable in the state.Each morning of your stay, savor a cooked-to-order breakfast at the Pavilion Lounge before a busy day in Durham. Find all the tools you need for work at the 24-hour business center or host a meeting or event for up to 150 guests in our 1456 sq.ft. of event space. Whether it's a family dinner or an important conference, our professional team members will be delighted to help plan the details, ensuring your event is a success.Reinvigorate with a workout at the complimentary 24-hour fitness center and swim a few lengths of the indoor pool. Unwind over drinks in the Pavilion Lounge and enjoy American favorites for dinner. In the warmer months, relax by the fire pits on our outdoor patio.Retire to an inviting, contemporary guest room with a great range of amenities. Stay connected with complimentary high-speed internet access, catch up with work at the desk with ergonomic chair or relax on the chair watching the 42-inch HDTV. Stay refreshed in-room with the microwave and mini-refrigerator facilities. Our 24-hour Pavilion Pantry stocks drinks, snacks, microwave meals, and travel essentials to keep you going while on the road. ... more   less 
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