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“Great hotel, very good service” 5 of 5 stars
Review of Sleep Inn Raleigh / Durham Airport

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Sleep Inn Raleigh / Durham Airport
2.0 of 5 Hotel   |   5208 Page Road, I-40 & Page Rd, Durham, NC 27703   |  
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Ranked #8 of 67 Hotels in Durham
Raleigh, North Carolina
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
“Great hotel, very good service”
5 of 5 stars Reviewed February 28, 2014

A rare 5-star rating from me. Even though local, I've stayed here twice because of issues with weather (snow) or pipes freezing at the house during inopportune work times. This place is my favorite hotel in Durham. It's more than worth the price. Rooms are great, beds are clean, internet is speedy. Rooms were quiet, but I stayed on weekdays. Didn't have breakfast, so no comment on that.

Room Tip: I'd recommend getting rooms near the back of the hotel - much quieter than the front. However t...
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  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, March 25, 2014
Thank you for taking the time to write a review about our property as we greatly appreciate it. We look forward to seeing you in the future! I will pass on your comments to the staff as well.
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124 reviews from our community

Traveler rating
    70
    45
    8
    1
    0
See reviews for
21
24
8
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Elizabeth City, North Carolina
1 review
3 of 5 stars Reviewed February 26, 2014

Had to wait ten minutes before the front desk person decided to come up so I could check in, then they proceeded to wait on another guest, who told the front desk clerk that I had been there first. Then I had two missed wake up calls, which I had verified with the evening desk clerk were in the system. The front desk team, as a whole, could go through more training in customer service. As a choice member, I was astounded at their lack of care, service and tact in dealing with guests.

Housekeeping, however, was superb. They did a magnificent job!

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, March 25, 2014
Thank you for taking the time to review your experience with our property on Trip Advisor. I'm sorry that you had a terrible experience with the front desk staff. This is not the way that we treat customers, and by all means was unacceptable. I will speak with the staff so they are aware that this type of behavior is not acceptable, nor will it be tolerated. I will pass on your comments with the housekeeping staff as well. We look forward to seeing you the next time you stop in the Durham area and hope you will give us a try to provide you with the great customer service that should be given to all customers.
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NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 23, 2014

There were teens up and about at all hours of the night unchaperoned, roaming the halls and talking loudly. You could not sleep at all with the noise. Due to the low cost of the rooms, $60, I guess I will be looking elsewhere to get a better night's sleep for two nights.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, March 25, 2014
I am sorry about your experience with the group of kids while you were here at our hotel. This should have been handled differently, and I have went over with my staff the correct procedures when we have groups in house. We look forward to seeing you the next time that you are in the Durham area, and hope that you will give our property another try.
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Ossining, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2014

I arrived at airport late evening and waited for shuttle for over 20 minutes. In the end, front desk told me to take taxi and they reimbursed for fare and tip. I felt attitude of accountability from them.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, February 18, 2014
Thank you for writing a review about your recent stay with us. We strive to take care of our guests, and I will pass on your comments with the front desk staff. We look forward to seeing you the next time you are in the Durham area.
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2014

This Sleep Inn was clean and newer looking. The customer service was first rate. I wouldn't stay here longer than a night or two as the bed wasn't the most comfortable, but if you're flying in and need a cheap room and free airport shuttle this is a great place to stay.

  • Stayed January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, January 31, 2014
Thank you for taking the time to leave a note on trip advisor about your stay at the Sleep Inn Raleigh Durham Airport. I will pass on your note about our great customer service with the staff, and I will also adress the problem with the bed being uncomfortable. Please stop back and see us when you are back in the area.
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Charlotte, North Carolina
Top Contributor
60 reviews 60 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 25, 2013

Was in Durham for a business meeting and stayed overnight at the Sleep Inn. Check in was quick and accurate.I went to my room and found the room to be clean and comfortable. The linens were a little worn and the shower head did not work properly, but that was minor. The location being by the interstate and close to the airport is great and there are plenty of restaurants nearby. I will stay here again.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, November 27, 2013
Thank you for your comments regarding your recent stay with us at the Sleep Inn Raleigh/Durham Airport. I will pass on your concerns to the appropriate departments so that we are able to address them. We look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
asheville, nc
Top Contributor
84 reviews 84 reviews
62 hotel reviews
Reviews in 71 cities Reviews in 71 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed November 24, 2013

We stayed here because we like Sleep Inns and they have a good deal to park for a flight' However they contract out there airport transportation and it is not very good. I am sure the motel saves money not having to fund a van. The hired driver was nice but the van was delapidated and he didn't arrive until a half hour after we got our luggage on our return to RDU.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas F, General Manager at Sleep Inn Raleigh / Durham Airport, responded to this review, November 27, 2013
Thank you for your recent comments about our airport transporation. I will pass these comments onto the company that we use for our airport shuttle, so that we can address the points your brought up. Again, thank you for your feedback, and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn Raleigh / Durham Airport

Address: 5208 Page Road, I-40 & Page Rd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Durham
#12 Business Hotel in Durham
#17 Family Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn Raleigh / Durham Airport 2*
Number of rooms: 73
Official Description (provided by the hotel):
Sleep Inn, a Durham North Carolina hotel near Raleigh Durham Airport/Research Triangle Park.The award-winning Sleep Inn® hotel is conveniently located less than three miles from Raleigh Durham Airport/RTP, just off Interstate 40. We offer the perfect place to stay for business and leisure travelers and are located just a short distance away from a variety of restaurants, shopping malls and outlets. This North Carolina hotel provides easy access to Raleigh/Durham and Chapel Hill attractions. We are minutes from Research Triangle Park businesses such as Cisco, GlaxoSmithKline, Microsoft, IBM, EPA, BASF, MCI, Credit Suisse Campus, Quintiles, Lenovo, and others. This hotel features an abundance of amenities including:•Free Morning Medley Hot Breakfast and free coffee•Free high-speed Internet access•Free airport transportation•Free local calls •State-of-the-art fitness center. Business travelers will appreciate modern conveniences, including business center and free wireless high-speed Internet access in all public areas, large desk areas, two dual-line telephones, voice mail and copy machine access. This Durham, NC hotel's meeting room accommodates up to 50 people for most events and offers a variety of catered lunches. All rooms are equipped with high-speed internet access, microwave, refrigerator, irons, ironing boards, hair dryers, coffee makers and full cable television with HBO, ESPN and CNN. Non-smoking rooms are offered. A public microwave and safe deposit box are available for guest convenience. The next time your plans bring you to the Raleigh/Durham area, check into the Sleep Inn hotel. The services, style and amenities will excite you, and the prices will not surprise you. You won't be disappointed. ... more   less 
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Also Known As:
Sleep Inn Durham
Durham Sleep Inn

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