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Holiday Inn Express & Suites Research Triangle Park: Traveler Reviews

2.5 of 5
4912 South Miami Blvd, Durham, NC 27703
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Holiday Inn Express & Suites Research Triangle Park
Ranked #34 of 66 hotels in Durham
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22 reviews from our community

    Trip type
Traveler rating
    6
    10
    3
    3
    0
Date Rating
n/a
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Convenient location.”
4 of 5 stars Reviewed August 26, 2012

The hotel is located in good spot if you're visiting RTP. The facility seems pretty standard for a Holiday Inn Express.... not the newest facility, but was clean with a good breakfast.... no signs of bedbugs or other critters in my second-floor room (I check this at EVERY hotel now-a-days). I had plenty of hot water.

Just a note to visitors... people around here drive crazy fast. Be careful out there.

Room Tip: How can I say this.... Try to avoid a room close to those with an ethnic background that does not pr...
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  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask John M about Holiday Inn Express & Suites Research Triangle Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, AR
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Mediocre property with a good location”
2 of 5 stars Reviewed July 6, 2012

I stayed here recently while in town for a conference in RTP. This hotel is conveniently located right off of the freeway, and is convenient for commuting to locations within RTP. The staff was friendly as well.

Upon arrival I was given the keys to a smoking room despite the fact that I had a confirmed reservation for a non-smoking room. Upon calling down to the front desk, I was told that no non-smoking rooms were available with the exception of a handicap-accessible room with a zero-entry shower instead of a normal tub/shower combo. As someone who finds cigarette smoke to be extremely irritating, I had no choice but to accept the alternate room. The next morning, I stepped into the shower to discover that the hot water in my shower did not function. The sink had hot water, but not the shower. This was fixed by the hotel staff once I notified them, but these experiences make me question the management of this property.

As has been noted by other travelers, the free breakfast was one of the most disappointing that I have encountered.

I would not recommend this property.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Arkansas_Dad about Holiday Inn Express & Suites Research Triangle Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Research Triangle Park, responded to this review
August 5, 2012
Dear Arkansas_Dad,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your wonderful comment regarding our friendly staff.

However, We’re sorry about the room assignment and for the lack of hot water in the shower. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“No hot water”
3 of 5 stars Reviewed April 26, 2012

Friendly staff, clean rooms, only problem I had was during the end of my one week stay there was no hot water in the showers, it was freezing! I spoke to one of the workers there who said there was somebody coming to fix it but it was still cold the next couple days so I don't know what happened there! Good standard Holiday Inn Express breakfast, and close to Walmart and take away restaurants, post office etc.

  • Stayed June 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask perthchick20 about Holiday Inn Express & Suites Research Triangle Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Good Location. Average Service”
3 of 5 stars Reviewed April 21, 2012 via mobile

Room very clean. Great location for airport and access to Durham and Chapel Hill.
Trouble with AC on two nights. Asked to be moved away from elevator and switched to one beside it though noise was never a problem.
Hotel staff pleasant.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Travelingconnection for Durham
Ask Travelingconnection about Holiday Inn Express & Suites Research Triangle Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Research Triangle Park, responded to this review
June 3, 2012
Dear Travelingconnection,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good and the really good comments, I truly value the bad comments as this gives us the opportunity of improving what we can offer to improve your stay. We will address these points and I hope when you return you will see the improvements made.

Thank you again for your review.

Sincerely,

Ben J
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem, NC
Top Contributor
57 reviews 57 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“WORST BREAKFAST”
2 of 5 stars Reviewed January 30, 2012

One of the worst breakfasts ever - better to have bagels juice and coffee. Egg thing was nasty and sausage had hard pieces in it - scary. and warm breakfast rolls looked good but were obviously from a package - oh well.
Hotel was just ok for the price - many others around are better.

  • Stayed January 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 92ncca about Holiday Inn Express & Suites Research Triangle Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Express & Suites Research Triangle Park

Also Known As:
Holiday Inn Express & Suites Research Triangle Park Hotel Durham
Holiday Inn Express & Suites Research Triangle Park Hotel
Holiday Inn Express And Suites Research Triangle Park
Holiday Inn Durham
Durham Holiday Inn
Address: 4912 South Miami Blvd, Durham, NC 27703
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #34 of 66 hotels in Durham
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is located at Research Triangle Park, minutes from RDU, the Raleigh Durham International Airport. As a service to our guests, we offer free Park, Stay and Go. We jump start your day with our Express Start breakfast bar. Businesses near the hotel are IBM, Adaptec, Nortel, Cree, Cisco Systems, MCI, Verizon, BASF, EPA, Quintiles, GSK, Bayer, The Solution Center, Harris, Cardinal Health, Burts Bees, Eastman Kodak, Syngenta, Underwriters Labs and Qualix. We offer free wireless and wired HSI access and shuttle service to and from Raleigh Durham Airport. Shuttle hours are from 4 AM to midnight. Invigorate yourself in our well equipped fitness center. Whether you are traveling for business or pleasure, the Holiday Inn Express Hotel & Suites RTP has what it takes to make your trip successful. During your stay with us, you can check out some of our attractions, such as the Museum of Science, Duke Chapel, Amercian Tobacco Campus, Durham Performing Art Center, Streets of Southpoint Mall, Prime Outlets Mall at Morrisville, NCCU, Duke University and UNC at Chapel Hill, or even attend a Durham Bulls baseball game. Come and enjoy our Southern hospitality at the Holiday Inn Express Hotel & Suites at RTP. *Credit card used for on-line purchase must be presented at check in for possible incidentals and amenities. ... more   less 
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