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Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle
3.0 of 5 Hotel   |   4603 Central Park Drive, Durham, NC 27703   |  
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Ranked #9 of 67 Hotels in Durham
fletcher
Top Contributor
156 reviews 156 reviews
100 hotel reviews
Reviews in 75 cities Reviews in 75 cities
317 helpful votes 317 helpful votes
“As Expected”
4 of 5 stars Reviewed April 29, 2014

If you get a fair rate this is a nice hotel to stay at. The suites are nice and they have a full fridge...huge plus, and a stove top and microwave. Monday thru Thursday they serve dinner and breakfast, Friday thru Sunday just breakfast. You pay the extra money to stay here and eat so no real bargain there. If you want to save some money stay across the street at HI Express and eat out. Bed was comfy and you have a living room and kitchen and then double doors lead into the bedroom. Plenty of room and I had a ground floor room so I could go out back door to parking lot, but don't deadbolt your door if you go this way and lock porch door as you can't get back in without getting the front desk to use their key to let you in the back door. I was given a handicap room even though as yet I'm not so shower was the pits. It has one of those slide shower heads on a rod and it's removable so you can use one hand to hold it but, if not and your over 5 10 then you won't get your hair wet, a real pain. I noticed the folks that worked in the eating area weren't the most friendly people I have encountered, maybe they don't like there jobs, but they sure were grouchy. Like I said before the food wasn't all that great for the extra money you pay for the service, and the menu seemed to be carried over from the previous meal. Things you saw at breakfast or dinner appeared at the next meal just changed or disguised. I notice the little things:) Overall though I did enjoy my stay, it's a great location and nice rooms...just DO NOT let them put you in a handicap room and it will be fine.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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233 reviews from our community

Traveler rating
    129
    65
    23
    11
    5
See reviews for
86
17
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105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed April 27, 2014

I really enjoyed my stay. Our room was a 1 br with 2 queen beds and a separate living area. It also included a refrigerator, twin burner stove top, as well as pots pans and utensils. The dvd player and the balcony were also extra perks. The breakfast was basic but good. Scrambled eggs, Canadian bacon, potatoes, waffles, cereal and fruit. The next day the Canadian bacon and potatoes were alternated to sausage and biscuits and gravy. The only problem that I had was my free gas cards were suppose to be issued to me at check in and were not. The issue was resolved after a few minutes. The lady at the front desk called the manager and they were willing to take the amount of the gas card off the bill. They did find the cards and I was satisfied with just keeping them. Now that's great customer service! I will definitely be returning!

Stayed April 2014, traveled with family
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Toledo, Ohio
Senior Contributor
22 reviews 22 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2014

Very nice hotel and really nice rooms. Located not too far from the research triangle and about 15 minutes from downtown Durham. The breakfast was pretty good every morning (better than most hotels I've stayed at) and the staff was very friendly.

The reason for the lower ranking was after spending the day out I came back to shower before dinner only to find housekeeping cleaning my room, and this was at 4:30. Needless to say I was late for my reservation. The next day I showed back up to my room at 5pm after a day out, only to find the room hadn't been cleaned. When I informed the lady at the front desk, her response was "well they went home for the day". She came down and threw new sheets on the bed.

Overall, when you pay good money for a room you expect it to get cleaned in a timely manner. Hopefully they can correct this as a few other patrons I talked too had the same issue of housekeeping taking forever or doing a poor job

Stayed April 2014, traveled with family
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HomewoodSuites--RTP, Manager at Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle, responded to this review, May 5, 2014
Thank you for taking the time to review our hotel. I do apologize that our housekeeping department was not up to our normal standards during your stay. Please know that this is not typical of our hotel.

Jason Madison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Charles, United States
1 review
5 of 5 stars Reviewed April 14, 2014

The hotel stay was very comfortable. The staff members I encountered were all very friendly and yet professional and helpful. The room was clean and very comfortable. The beds were the best I have experienced. Very cozy. I will stay here again when in the area.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kannapolis, United States
1 review
5 of 5 stars Reviewed April 8, 2014

The employees at this Homewood Suites are always pleasant and helpful. The complimentary breakfast cannot be beat!!! You only have to try it yourself to find out how good it is!!! It is very convenient to I-40 and the hotel van will take you to wherever you want to eat.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantsboro, United States
1 review
4 of 5 stars Reviewed April 7, 2014

Good hotel. Good location. Good staff. Good hot breakfast. I was not there for the evening reception but if it is anywhere near as good as the breakfast then I missed out. I will try to make the reception the next time I travel. But I know that it will be as good as the rest of my stay.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, NC
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 6, 2014

This hotel is is very nicely done and is walking distance to a restaurant and other hotels within the vicinity. The breakfast was not as good as the other Homewood Suites I have been to but the food was ok. Coffee is available in the lobby 24/7. The rooms are nice and the balcony is an added bonus. The room was very clean. Bed was very comfortable and the kitchen is an added plus. 2 large tv's in each suite. The 1st night, one of the tv's did not work but it was fixed by the 2nd night.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle

Address: 4603 Central Park Drive, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Durham
#10 Family Hotel in Durham
#12 Romantic Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Raleigh-Durham AP / Research Triangle 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Raleigh-Durham Airport/Research Triangle (RTP) hotel, located in Durham, North Carolina. Surrounded by the convenient facilities of Research Triangle Park, our Raleigh-Durham hotel provides easy highway access to Raleigh, Durham, Chapel Hill, Cary and Morrisville, North Carolina. Compliments of the Homewood Suites Raleigh Durham Airport Research Triangle ParkEach guest can enjoy the daily complimentary Suite Start™ hot breakfast and the Welcome Home® reception, featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws) while visiting this Raleigh-Durham area hotel. Complimentary local & airport shuttle service are included with your spacious suite. Welcome to your home away from home at this North Carolina Homewood Suites by Hilton airport hotel. ... more   less 
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Also Known As:
Homewood Suites Durham
Hilton Durham
Homewood Durham
Durham Homewood Suites
Durham Hilton
Homewood Suites Research Triangle

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