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“Fantastic, empowered staff, Clean but needs updates.” 4 of 5 stars
Review of SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

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SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
3.0 of 5 Hotel   |   920 Slater Road, Durham, NC 27703   |  
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Ranked #27 of 70 Hotels in Durham
Dallas
Level Contributor
135 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
“Fantastic, empowered staff, Clean but needs updates.”
4 of 5 stars Reviewed November 18, 2012

It's a pleasure to find a staff that is empowered to make a guest's stay trouble free. The rooms and property are very clean. The hotel is well run. It's just a bit old and needs an update. If Marriott points are the objective, the full service Marriott on Miami is very nice, but I've never liked the attitude of the staff there. This team is much nicer.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    47
    54
    22
    7
    8
See reviews for
42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
atlanta GA
Level Contributor
153 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed November 5, 2012

Nice on the outside, staff were absolutely wonderful! Room was chopped up weird though. Hotels should know by now that business travellers would like to watch the TV while getting their work done on the internet but that is impossible in these rooms. Pretty expensive if you don't use a coupon. Also for a bigger hotel there are only 2 luggage carts and both were gone at check in. Really crappy sounding radio, slow internet, nice furnishings but no place for a suitcase!.

Room Tip: Backside faces the highway which can be noisy at times so please keep that in mind.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 4, 2012

This hotel is great, both times I have found my room clean and well kept (I am a wary hotel traveler, will not stay in questionable rooms). Staff is excellent, tons of stuff in the room (microwave, fridge etc.) and very comfy beds. Breakfast is better than a normal hotel breakfast, and has tons of choices. If you are looking for a clean, nice stay near the airport or just Raleigh pick this one!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 8, 2012

I stayed here one night as an extension of a business trip I had to take to Raleigh. My experience echoes what most others have written. The property is fairly new and the rooms are a good size. The bathrooms are clean and overall there are decent amenities you'd in a Springhill Suites. The weekend rate is a great deal, and staff was friendly. Breakfast was better than average for this class of accomodation, and there is an indoor pool for those interested. As with many RTP hotels, there isn't much in terms of food and grocery stores in the immediate area, but there's a Walmart and a few restaurants all within a 5-10min drive, and easy access to the airport and highway. Would stay here again if I needed to in the future.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Richmond, Virginia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 22, 2012

I have a friend who has always recommended Springhill Suites, so we tried this one on a recent trip to Raleigh. I was nervous about airplane noise with it being close to the airport, so was pleasantly surprised it was in such a quiet area. The staff was very friendly and helpful. The suite rooms are a nice size and we liked the added space(travelling withy my wife and two children) and the additional bed in the form of a sleep sofa. Clean room, easy to use ac unit that was not overly noisy, large bathroom area, and a refrigerator and microwave were added pluses. The breakfast buffet is nothing to rave about, but I always enjoy the food and the fact its free is another plus. Oh yeah, internet service is also free! And all for a very reasonable price for a place with plenty of parking, close to the interstate, and convenient to area restaurants. We will come again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brooklyn, New York
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 20, 2012

No complaints . Hotel staff was polite. Room was big and clean. Well worth the price of $75 per night. Breakfast was ok. Free Wifi.7-10 min to the airport. Fairly close to everything we had to go to with a car.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beaufort, South Carolina
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 18, 2012

After a long day of driving and our first hotel not working out. It was refreshing to walk into this lobby. The employees were super friendly. The woman working the front desk helped us find some where to eat our late dinner. The room was exactly what we needed when we came back. It smelled so fresh and clean. Everything was updated. The bed you melted in. My husband even got a blueberry waffle before we left in the morning. Thank you so much! We have found our new favorite place to stay!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Additional Information about SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Address: 920 Slater Road, Durham, NC 27703
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Raleigh-Durham Airport/Research Triangle Park 3*
Number of rooms: 120
Official Description (provided by the hotel):
Visit SpringHill Suites Raleigh-Durham Airport/Research Triangle Park located between Raleigh, Durham, Morrisville, Chapel Hill, and Cary, in North Carolina. Our suites feature separate living, sleeping and working areas with complimentary high-speed internet, mini-fridge, microwave oven and coffee maker. Unwind in our indoor pool or fitness center. Enjoy complimentary new hot and healthy breakfast options before you start your day! ... more   less 
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Also Known As:
Springhill Suites Durham

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