I stay at this hotel everytime that I am in town for business. The hotel is ALWAYS clean, Im always greeted with a courteous and genuine smile. I always feel like this is my home away from home when I am here!

This property was recommended to me by my client and I have stayed there 10 times in the past 8 months ... before switching to another hotel in the area. My observations are as follows:

1) this hotel appears to working at minimum staff levels in all departments - there is rarely more than one bellman, one front desk agent, one waiter, and so forth on at any time. The impact on service is not necessarily severe, however, you can also tell that there isn't any slack in customer service interactions. Phone take longer to get answered for room service or at the front desk, room service is just a bit slower, even with a buffet breakfast, finding wait staff to organize your bill and such all takes just enough longer that you notice it and that you would typically expect of a hotel that caters to business people on the move.

2) front desk staff is pleasant and generally helpful - nothing special, but nothing negative either

3) bell staff - wow, what miserable attitudes. One guy NEVER smiles, NEVER talks, NEVER makes contact of any kind with you when picking you up from the airport or dropping you in RTP. Another is a pissed-off NASCAR driver - again, no conversation, no greeting, no nothing except to lurch furiously from one corner to the next ... talk about "driving angry"! These guys need an attitude adjustment ...

4) rooms are "close" - clearly this hotel was a make-over from some other owner previously and the rooms are adequate, but nothing spacious to be sure. You will need to be prepared for some gymnastics in the bathroom, however - hard to get the door closed when you're occupying the space between the tub, the commode and the sink.

5) Wifi is generally okay, but can be slow on occasions

6) TV channels are restricted - only those Marriott thinks you should watch.

7) Property is near to the airport and near to RTP - all upsides if you're in a hurry.

Again, this hotel simply feels "tired" - the rooms feel tired, the staff appears tired, the food is tired ... and while there's nothing particularly wrong or bad with this property, it's not an uplifting or particularly positive experience staying here either. Would I use this Marriott again if I needed to ... yes, but it's not my first choice by far.

I had a group of my in laws come into town for the first time and i wanted to impress them so i booked a couple rooms at this Marriott. The front desk was extremely helpful and even gave them top floor rooms that had a better view. The reason i titled my review " Exactly what I expected" is because the Marriott consistently delivers quality lodging every time and this experience was no different. I've been a loyal Marriott visitor for the past 4yrs and they never fail. The staff was extremely helpful and polite. I would definitely recommend this hotel to a friend and/or stay here again.

I'v stayed at the Marriott here quite a few times. Each time the staff has been excellent. Not being from the area I have been given great suggestions for food and entertainment.The hotel is the perfect location to be able to get around without any problems. The rooms are immaculate and very comfortable beds.The staff really makes you feel right at home. This is the only place i will stay when i come to RTP NC.