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“Relaxed Comfort” 4 of 5 stars
Review of SpringHill Suites Durham Chapel Hill

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SpringHill Suites Durham Chapel Hill
3.0 of 5 Hotel   |   5310 McFarland Drive, Durham, NC 27707   |  
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Ranked #5 of 67 Hotels in Durham
Front Royal, Virginia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Relaxed Comfort”
4 of 5 stars Reviewed November 26, 2012

The stay at this hotel was interesting. Firstly, I was shut out from making reservations on-line. Upon calling the reservationist at the hotel, I was informed the my room rate would be 50% higher on "Black Friday". No problem - when mentioned to the on-site manager at check-in, the rate was changed back to normal. Other than that, the Thanksgiving Holiday stay was enjoyable. The suite was clean, well-appointed and comfortable. The complimentary full breakfasts were an additional asset.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 27, 2012
Hello chuck_barb,

Thank you for the review and kind words regarding the hotel and your stay. I can not make sense after the fact what occurred during the reservation process. We did not raise our rates due to Black Friday and you should have been able to book on-line. The only explanation I can offer is that we do have higher rates on Football weekends and last week was a UNC home football game. However, once it became known that demand was not as high last week as it was for some football weekends our rates were lowered. That may explain your being able to get a more normal rate once you arrived.

Anyway, we again thank you for staying with us and hope you will come see us again. I'm truly sorry for the confusion you encountered.

Ted Franzese
General Manager
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346 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • German first
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English first
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2012

Valuables not safe if left in room - including ipad - perhaps lax security on holiday??? - might be better on a more normal week - generally a good location but will look elsewhere due to security issues.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed November 23, 2012

Overall good stay but twice my family has had items stolen here. First time it was in the parking lot, this last time it was an iPad taken right out of the room while they were gone. Extremely poor security for a Marriott, don't trust your valuables here and don't spend the extra bucks, you'd be just as safe staying at more reasonably priced hotel.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain Park, NC
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 20, 2012

We booked a suite with two queens. Spacious arrangement that included sectional sofa for chatting with our guests. Mini bar, fridge coffee maker, microwave, roomy desk for work, free wifi, good lighting in bedroom and work areas with glass partition between. Unusual split bath arrangement - water closet with tiny sink separate from another full size sink and shower room. Only thing that didn't work was the odd pair of mirrors mounted in corner above tiny sink. You have to press the side of your head against a wall to see your reflection! Better to use the huge mirror in the other bath compartment. Extensive, hot breakfast buffet included. Excellent location.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 21, 2012
Hello Draftcross,

Thank you for taking the time to write such a kind and detailed review. The review as well as your business are both greatly appreciated. Come see us again soon and Happy Holidays.

Ted Franzese
general Manager
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Camarillo, California
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 38 cities Reviews in 38 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2012

Spring hill Suites is our new favorite hotel chain! They have wonderfully spacious rooms, two bathroom sinks, an included breakfast buffet, an indoor pool, etc! This is the place to stay in Chapel Hill! abulous!!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 21, 2012
Hello Californiafatcat,

Thank you for the kind review and thanks for staying with us as well. We really do appreciate it. Come see us again soon and Happy Holidays!!

Ted Franzese
General Manager
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North Carolina
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 14, 2012

What a beautiful hotel. We had a King Suite and I loved the decor with the frosted glass and the sliding doors. The bed was very comfortable and had these great adjustable reading lights mounted to the headboard.
The room was very clean and well designed for your comfort. There were plenty of electric outlets available for you to plug in your electronics. They even had a sturdy "open-slat" wood platform above the AC unit where you could place a suitcase for easy access.
Loved the walk in shower with plenty of room to move, and the back-lit large round mirror was great. Go to their website and look at the room photos!
There were plenty of nearby restaurants. It was so easy to get to from I-40. The staff was helpful with local directions. There was plenty of food served for breakfast.

My only complaints would be having to pay $2 for a bottle of water - but that is typical in most hotels, and the in room coffee which is lousy - also true at most hotels.

Room Tip: Even though our room (#409) was the first one past the elevator and near an ice machine, I never hea...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 15, 2012
Hello DMKirk,

Thank you for taking the time to submit such a detailed review. I was very impressed with your attention to detail and am pleased that we made your stay with us a pleasant one. I enjoyed all your feedback, including the coffee comment. I hope you will come see us again. Happy Holidays.

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilson, North Carolina
Top Contributor
152 reviews 152 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 12, 2012

Very new motel. Rooms are very big with separate sitting area. BIG TV. Separate water closet and nice, big shower. They serve breakfast, but it was mobbed when we were checking out, so you better go early to eat so things aren't so hectic.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 14, 2012
Hello jnenc,

Thank you for taking the time to submit a review and we're glad you enjoyed your stay. Sorry about the crowded breakfast area. It can get busy during the peak times. You are correct in saying it's often better to get there early. I hope you will come see us again and Happy Holidays.

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Drive, Durham, NC 27707
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Durham
#6 Family Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham

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