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SpringHill Suites Durham Chapel Hill: Traveler Reviews

3.0 of 5
5310 McFarland Drive, Durham, NC 27707
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SpringHill Suites Durham Chapel Hill
Ranked #4 of 66 hotels in Durham
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206 reviews from our community

Traveler rating
    147
    39
    11
    7
    2
See reviews for
Families
74
 
Couples
31
 
Solo
16
 
Business
68
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Front Royal, Virginia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Relaxed Comfort”
4 of 5 stars Reviewed November 26, 2012

The stay at this hotel was interesting. Firstly, I was shut out from making reservations on-line. Upon calling the reservationist at the hotel, I was informed the my room rate would be 50% higher on "Black Friday". No problem - when mentioned to the on-site manager at check-in, the rate was changed back to normal. Other than that, the Thanksgiving Holiday stay was enjoyable. The suite was clean, well-appointed and comfortable. The complimentary full breakfasts were an additional asset.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Chuck_Barb for Durham
Ask Chuck_Barb about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
November 27, 2012
Hello chuck_barb,

Thank you for the review and kind words regarding the hotel and your stay. I can not make sense after the fact what occurred during the reservation process. We did not raise our rates due to Black Friday and you should have been able to book on-line. The only explanation I can offer is that we do have higher rates on Football weekends and last week was a UNC home football game. However, once it became known that demand was not as high last week as it was for some football weekends our rates were lowered. That may explain your being able to get a more normal rate once you arrived.

Anyway, we again thank you for staying with us and hope you will come see us again. I'm truly sorry for the confusion you encountered.

Ted Franzese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Poor security”
2 of 5 stars Reviewed November 25, 2012

Valuables not safe if left in room - including ipad - perhaps lax security on holiday??? - might be better on a more normal week - generally a good location but will look elsewhere due to security issues.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Tenttom about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Stayer Beware - Poor Security!!!!”
2 of 5 stars Reviewed November 23, 2012

Overall good stay but twice my family has had items stolen here. First time it was in the parking lot, this last time it was an iPad taken right out of the room while they were gone. Extremely poor security for a Marriott, don't trust your valuables here and don't spend the extra bucks, you'd be just as safe staying at more reasonably priced hotel.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dirtypawprints about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain Park, NC
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Practical floor plan for work and rest”
5 of 5 stars Reviewed November 20, 2012

We booked a suite with two queens. Spacious arrangement that included sectional sofa for chatting with our guests. Mini bar, fridge coffee maker, microwave, roomy desk for work, free wifi, good lighting in bedroom and work areas with glass partition between. Unusual split bath arrangement - water closet with tiny sink separate from another full size sink and shower room. Only thing that didn't work was the odd pair of mirrors mounted in corner above tiny sink. You have to press the side of your head against a wall to see your reflection! Better to use the huge mirror in the other bath compartment. Extensive, hot breakfast buffet included. Excellent location.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Draftcross about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
November 21, 2012
Hello Draftcross,

Thank you for taking the time to write such a kind and detailed review. The review as well as your business are both greatly appreciated. Come see us again soon and Happy Holidays.

Ted Franzese
general Manager
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California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Wonderful!!”
5 of 5 stars Reviewed November 20, 2012

Spring hill Suites is our new favorite hotel chain! They have wonderfully spacious rooms, two bathroom sinks, an included breakfast buffet, an indoor pool, etc! This is the place to stay in Chapel Hill! abulous!!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Californiafatcat about SpringHill Suites Durham Chapel Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review
November 21, 2012
Hello Californiafatcat,

Thank you for the kind review and thanks for staying with us as well. We really do appreciate it. Come see us again soon and Happy Holidays!!

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Durham Chapel Hill

Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham
Springhill Suites Durham Chapel Hill Hotel
Address: 5310 McFarland Drive, Durham, NC 27707
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Durham
#3 Family Hotels in Durham
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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SpringHill Suites Durham Chapel Hill
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