I stayed in this hotel during a business trip for 3 nights and I had an outstanding experience. It met all my criteria: clean, quiet, and great service.
The shuttle picked me up from the airport and even took me to a local restaurant at no charge. Room service food was great and the quick service was appreciated.
I highly recommend this hotel

If you're looking for a room, with modern, well-maintained furnishings and bathroom at a good price, then the Hotel Indigo fits the bill. I stayed here with members of my team for 3 nights in November, and found the hotel conveniently located, easy to access and with rooms of a good size, well-appointed, quiet with a good-sized, firm and comfortable bed. Although breakfast was included, I never took advantage, partly because of time, but also because my colleagues had reported it to be little more than a pastry and a cup of coffee. We did try the bar, but it was not terribly well-stocked (no Sambuca, Drambuie etc) and the service was on the relaxed side of slow. My colleagues also reported that room service was glacial: waiting more than an hour for a salad for example.
If you're a keen swimmer, be aware that the pool is little bigger than a large bath - but it was still good to get the body exercising in the morning. I was on my own, but with more than a couple more people, it would have felt crowded! The exercise facilities in the gym were well-utilised and looked to be well-maintained.
Final word of warning - when I arrived, the room was too hot, so I turned on the airco and what a racket! An old fashioned unit in front of the window, which did its job, but fortunately, before I needed to go to bed. In mid-summer, this wouldn't have been an option, so I'd hesitate to recommend the hotel between May and October... It may have been a duff unit, but surprising given that the hotel has been newly built.

I stayed at the RDU Hotel Indigo for 3 nights of business only because someone I was meeting in Raleigh was already staying there. I have never stayed at an Indigo and my first impression of the lobby and my room was that it was newer and clean. Not really my style hotel, not a fan of Aloft, etc. But clean is good so I was fine.

I had a 5:45 am flight home on a Friday so after work Thursday afternoon I returned my car to the airport to save $70 for a car I no longer needed plus I did not want to have to deal with returning it at 4:00 in the morning. I dropped it off and called the hotel to see if I could get the hotel shuttle to pick me up at the rental agency. They said no, they would not go there. So I took the car rental shuttle back to the airport and called the hotel and asked to be picked up at the airport just like any arriving passenger that had a hotel reservation with them. They said No to that as well and that they could not get me for 3 hours and I would have to take a cab. They advertise Airport shuttle. What is the point of having this service then? I paid $20 for a cab ride back to my hotel and on pulling up there were two hotel shuttles parked under the overhang just sitting there. What is that all about? I went inside a bit ticked off and asked for the manager who said I needed to make a "reservation" for the shuttle. Now I travel every week and average 3 hotels a week on business. What hotel has ever made you reserve the airport shuttle for a ride from the airport? That's why its called an airport shuttle, it goes back and forth constantly for hotel guests coming and going. What is the point of even reserving a time for when you land, half my flights are delayed anyhow so that would do no good. You know the hotel is not monitoring flight numbers to see when their guests with shuttle reservations arrive. Stupid policy, poor management. And the front desk manager was pretty rude on top of it. Every once in awhile a hotel will tell you its just not possible to get you with the shuttle so to get a cab and they would pay for it when you got to the hotel. No offer at all to me for that.

So why I was there standing at the front desk and learning their shuttle policy I told them I needed a ride for my 5:45 am flight and would like to leave 4:30. They said their first shuttle leaves at 4:45. A little tight but ok. I then set a 4:00 am wakeup call with them. Guess what, did not get the wakeup call. I woke up on my own at 4:40 and saw the clock, called the desk and told them to hold the shuttle. Dressed and ran downstairs not brushing hair or teeth. Thank goodness I was packed already and did not have to do that. As a road warrior I should know better than to rely on a hotel wakeup call and to set a back up and I did not, my internal clock woke me up. None the less, just another example of the incompetence of this hotel staff and their management.

I dont even mind the annoying little things, I can put up with them and never leave negative reviews about them. But since I am taking the time to write this review I will mention that the hotel restaurant is poorly stocked. 3 days I was there and they never had cream for coffee. Was told, "still waiting for our shipment, dont know where it is". Normally not a big deal, can let the little things go but another indication of a poorly run facility. There are a few other little things but enough already. The one bright spot here was that everyone who worked the restaurant and bar was really friendly and nice and helpful, even if they were out of things.

I emailed the new management group about my horrible stay, the shuttle situation, practically missing my flight home. 5 days later I got a generic email saying they were sorry and that they hoped I would stay with them in the future. Not only will I never stay with them again but the RDU location was so bad I will never stay at another Indigo anywhere period. Very poor management.

I have unfavorably reviewed this property in the past. However, I have since stayed there two additional times (circumstances forced me back the first time, and I chose it again the second time) and must say I have had a really pleasant stay on both occasions. All services were improved, and the hotel is bright, cheerful and has a good energy. I will definitely choose them again when back in the Durham/RTP area.