I stayed at the RDU Hotel Indigo for 3 nights of business only because someone I was meeting in Raleigh was already staying there. I have never stayed at an Indigo and my first impression of the lobby and my room was that it was newer and clean. Not really my style hotel, not a fan of Aloft, etc. But clean is good so I was fine.
I had a 5:45 am flight home on a Friday so after work Thursday afternoon I returned my car to the airport to save $70 for a car I no longer needed plus I did not want to have to deal with returning it at 4:00 in the morning. I dropped it off and called the hotel to see if I could get the hotel shuttle to pick me up at the rental agency. They said no, they would not go there. So I took the car rental shuttle back to the airport and called the hotel and asked to be picked up at the airport just like any arriving passenger that had a hotel reservation with them. They said No to that as well and that they could not get me for 3 hours and I would have to take a cab. They advertise Airport shuttle. What is the point of having this service then? I paid $20 for a cab ride back to my hotel and on pulling up there were two hotel shuttles parked under the overhang just sitting there. What is that all about? I went inside a bit ticked off and asked for the manager who said I needed to make a "reservation" for the shuttle. Now I travel every week and average 3 hotels a week on business. What hotel has ever made you reserve the airport shuttle for a ride from the airport? That's why its called an airport shuttle, it goes back and forth constantly for hotel guests coming and going. What is the point of even reserving a time for when you land, half my flights are delayed anyhow so that would do no good. You know the hotel is not monitoring flight numbers to see when their guests with shuttle reservations arrive. Stupid policy, poor management. And the front desk manager was pretty rude on top of it. Every once in awhile a hotel will tell you its just not possible to get you with the shuttle so to get a cab and they would pay for it when you got to the hotel. No offer at all to me for that.
So why I was there standing at the front desk and learning their shuttle policy I told them I needed a ride for my 5:45 am flight and would like to leave 4:30. They said their first shuttle leaves at 4:45. A little tight but ok. I then set a 4:00 am wakeup call with them. Guess what, did not get the wakeup call. I woke up on my own at 4:40 and saw the clock, called the desk and told them to hold the shuttle. Dressed and ran downstairs not brushing hair or teeth. Thank goodness I was packed already and did not have to do that. As a road warrior I should know better than to rely on a hotel wakeup call and to set a back up and I did not, my internal clock woke me up. None the less, just another example of the incompetence of this hotel staff and their management.
I dont even mind the annoying little things, I can put up with them and never leave negative reviews about them. But since I am taking the time to write this review I will mention that the hotel restaurant is poorly stocked. 3 days I was there and they never had cream for coffee. Was told, "still waiting for our shipment, dont know where it is". Normally not a big deal, can let the little things go but another indication of a poorly run facility. There are a few other little things but enough already. The one bright spot here was that everyone who worked the restaurant and bar was really friendly and nice and helpful, even if they were out of things.
I emailed the new management group about my horrible stay, the shuttle situation, practically missing my flight home. 5 days later I got a generic email saying they were sorry and that they hoped I would stay with them in the future. Not only will I never stay with them again but the RDU location was so bad I will never stay at another Indigo anywhere period. Very poor management.
- Official Description (provided by the hotel):
- Hotel Indigo Durham Research Triangle Park (RTP), North Carolina, is a place where you will enjoy every moment of your stay. Imagine a new branded boutique hotel designed to deliver guests a distinctive and engaging experience. Let us inspire you with our refreshing design and intimate service. 'Curl Up' and escape from the ordinary. Our 100% smoke-free hotel offers cozy, airy, and inviting guest rooms with oversized beds, plush bedding, hardwood-style flooring with area rugs, 42 HDTVs and spa-inspired shower. In public spaces, the scent, music, artwork, murals are changed to reflect the season. Our hotel is conveniently located near Raleigh Durham airport (RDU) for business travelers at RTP which is the heart of the Raleigh, Cary, and Durham metropolitan area with more than 170 companies. Our hotel offers free high speed Internet access, a business center, conference room, and boardroom. We provide a complimentary shuttle to/from RDU airport as well as local businesses. We are a short drive to many attractions including museums, RBC Center, Univ of North Carolina (UNC), Duke Univ, and NC State Univ (NCSU).At our boutique hotel, you can enjoy the heated indoor pool, whirlpool and Phitness Room. Satisfy your discriminating palate at Phi, an on-site casual restaurant and lounge serving fine cuisine. Starbucks coffee is also available at the restaurant. You will find Hotel Indigo Durham RTP simply unforgettable. ... more less
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