I am generally a fan of Indigo Hotels. I stayed here last November, where things went amiss, starting with being given a key to someone else's room and walking in on that person. Since I was given some compensation on that trip, I thought I'd give them another try since I like Indigo. Stayed there again last week, and there were a long string of mis-steps. Nothing catastrophic, just lots of missed details. I was there for 4 nights, and there was some new glitch every day. Not what I expect at $152 per night in Durham, NC. It strikes me as having some overall management problem - or poor staff training. They mean well, but it's just a little off. After writing a detailed email outlining all of the things that went wrong on my second stay, I got an email back from the hotel manager apologizing but then going into a litany of how many awards they win for service and how great they are. Nothing bugs me more than this kind of clueless response to a complaint - my experience did not come close to what he was telling me. It's time to be quiet and listen. Next time I'm in RTP, I'll be trying one of the many other hotels within 2 miles of the Indigo - very competitive market, and especially at $152/night, they need to try harder and oil their machine.
- Official Description (provided by the hotel):
- Hotel Indigo Durham Research Triangle Park (RTP), North Carolina, is a place where you will enjoy every moment of your stay. Imagine a new branded boutique hotel designed to deliver guests a distinctive and engaging experience. Let us inspire you with our refreshing design and intimate service. 'Curl Up' and escape from the ordinary. Our 100% smoke-free hotel offers cozy, airy, and inviting guest rooms with oversized beds, plush bedding, hardwood-style flooring with area rugs, 42 HDTVs and spa-inspired shower. In public spaces, the scent, music, artwork, murals are changed to reflect the season. Our hotel is conveniently located near Raleigh Durham airport (RDU) for business travelers at RTP which is the heart of the Raleigh, Cary, and Durham metropolitan area with more than 170 companies. Our hotel offers free high speed Internet access, a business center, conference room, and boardroom. We provide a complimentary shuttle to/from RDU airport as well as local businesses. We are a short drive to many attractions including museums, RBC Center, Univ of North Carolina (UNC), Duke Univ, and NC State Univ (NCSU).At our boutique hotel, you can enjoy the heated indoor pool, whirlpool and Phitness Room. Satisfy your discriminating palate at Phi, an on-site casual restaurant and lounge serving fine cuisine. Starbucks coffee is also available at the restaurant. You will find Hotel Indigo Durham RTP simply unforgettable. ... more less
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