We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Homewood Suites by Hilton Durham-Chapel Hill / I-40: Traveler Reviews

3.0 of 5
3600 Mt. Moriah Road, Durham, NC 27707
Hotel deals
Hotel website
Hotel amenities
Special Offer
Book now and save 15%
Homewood Suites by Hilton Durham-Chapel Hill / I-40
Ranked #18 of 66 hotels in Durham
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

132 reviews from our community

    Trip type
Traveler rating
    63
    43
    19
    5
    2
Date Rating
Hendersonville, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Emergency Family Situation Very Accomodating and Convenient”
4 of 5 stars Reviewed January 25, 2013

Had to travel on short notice glad there was room. Very Convenient Location. This is a nice facility the beds could be improved. Overall we had an enjoyable stay. I did not have an advanced reservation was a walk in. Would have preferred a double bed vs a single King and would have preferred a room on a upper floor. The staff was very helpful and did the best job that they could under the circumstances.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Ron B about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
February 1, 2013
Dear Ron B,
Thank you for sharing your feedback! We truly value and appreciate your business and I am glad that you found our hotel. I know it can be very stressful and difficult during an family emergency situation, and I am glad that we could help in a small way at least. I will certainly share your feedback with our staff and commend them for a job well done. I hope you will get a chance to visit us again under better circumstances! Best regards to you and your family!

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schrocket
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Very Pleasant Stay -- Dinner & Breakfast Included”
5 of 5 stars Reviewed December 20, 2012

Our needs were unique-- we had handicapped elderly parents who required handicap access, and we needed another adjacent for ourselves -- all at the very last minute for five nights. They were very polite and accommodating when we needed to move from the absolutely awful Comfort Suites right next door and quickly arranged to have the rooms cleaned ahead of schedule so we could get settled in the morning. A cozy fire in the huge stone fireplace is the focal point in the large, lovely and light dining and gathering area with vaulted ceiling and many comfy sofas and dining tables. Breakfast and dinner (included) are served buffet-style in an immaculate serving area. Meals are very nice and dinner includes wine. Self service coffee bar is available all day.
The rooms are very nicely decorated with a generous kitchenette. Both our suites had a kitchen with a counter and bar stools plus a living area with sofa and easy chair with ottoman and television. The separate large bedroom also had a television. Comfortable bed and good internet. All our experiences with the staff were excellent.

Our elderly parents are now staying here for an extended period while undergoing medical procedures, and are very comfortable. There are many restaurants and shopping outlets nearby and it is very convenient to the highway. They also offer a special rate for people under certain medical plans. We were exceptionally pleased with our stay.

Room Tip: There is only one room with a shower that accommodates a wheelchair, although there are other ADA ro...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Schrocket about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
December 26, 2012
Dear Schrocket,
Thank you so much for sharing your review on Tripadvisor! We very much appreciate your feedback as it is the only way to truly assess how we are doing! Thank you so much for your compliments and helpful feedback for fellow travelers as well! I will make sure that I share your comments with our entire staff tomorrow at our morning Huddle. As you may know we do not always hear about good experiences, and it is very rewarding and motivating for the staff to know that we made a difference! We will make sure to take great care of your parents for the remainder of their stay, and we will do everything we can to make this their "Home away from Home" for as long as they are here. Thank you again for sharing your feedback, we are truly grateful. Happy New Year and Best Regards!

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
“This place is not a $140.00 per night hotel”
3 of 5 stars Reviewed November 10, 2012

The wifi is terrible. I am picking up the Home Depot across the street better than the motel. The two double beds in the bedroom are shot and lumpy and when you lay on them they go down hill towards your head. The floor has a big hump in it right in the middle of the bedroom. The bathroom is small. Nothing like what we expected. I'll be going back to the other motel next time I'm in this area. Tried this on a friends recommendation not again. Back to the Holiday Inn Express for me with the two queen beds and a hot breakfast for $100 a night thank you. Big nice and clean.

Room Tip: Go some where else? Holiday Inn Express on Farrington Rd is excellent.
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Dan G about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 19, 2012
Dear Dan G,
Thank you very much for sharing your feedback regarding your recent stay at our hotel. We depend guests feedback, good or bad, as it is the only real way to know how we are doing, and where we can improve.

I understand that you felt our hotel was not a good value, primarily because of the beds, and size of our bathrooms. Please accept my sincere apologies that we did not meet your expectations. We strive to ensure each and every guest receives clean and comfortable accommodations, and friendly attentive service, and I am sorry that you did not have a better experience.

If you could please contact me directly at (919) 401.0610, or by e-mail at doug.pender@hilton.com, I would really appreciate it so I can make sure that we take note of the room you occupied, and address the concerns properly. As part of our "Suite Assurance Guarantee," I would like to issue a refund for one night of your stay. I hope that you will try out Homewood Suites again in the future, and thank you again for sharing your feedback.

Kind Regards,

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felton, California
Top Contributor
199 reviews 199 reviews
19 hotel reviews
Reviews in 66 cities Reviews in 66 cities
36 helpful votes 36 helpful votes
“Nice suites hotel, but.....”
4 of 5 stars Reviewed November 1, 2012

Nice hotel once we got in. But even though we had a paid, guaranteed reservation they said they were full and sent us next door to the Comfort Suites. And were rather rude about it besides. They did allow us to partake of heir breakfast and evening fare and did get us in for the second nite with a nice upgrade, Funny how the folks if line behind us didnt get "walked" to another hotel.

But, all in all, once we got in, it was very nice and comfortable. A bit out of town if you are planning on visiting the university but plenty of restaurants and other shopping nearby.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by simon s for Durham
Ask simon s about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 7, 2012
Dear Simon S,
Thank you for sharing your experience at our hotel on Tripadvisor. We value your feedback and it does help us improve the service and accommodations we provide.

I understand that when you arrived the hotel was unable to accommodate your reservation, and subsequently you were relocated to another hotel for your first night. I canunderstand that this would be a very frustrating and inconvenient experience, given that you had reserved a room in advance with confirmation. I truly apologize for the negative experience you had. I also understand that you received poor service from our front desk Associates, and that you did not feel our staff was responsive to what I feel would be a most difficult and delicate situation. This is unacceptable to me and I will certainly address your concerns with our front desk Associates.

Once again please accept my sincere apologies. I can assure you that this is not a normal guest experience at our hotel, and I hope that in the future if you return to the Durham/Chapel Hill area, you will give us a second chance to provide you with friendly service and clean comfortable accommodations.

Respectfully,

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, NC
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
125 helpful votes 125 helpful votes
“Above-average Homewood Suites”
4 of 5 stars Reviewed October 27, 2012

Homewood Suites is one of our preferred motel choices, and this one in Durham near Chapel Hill is well above average.

Since I'm a Hilton Diamond, we were upgraded to a beautiful two-bedroom, two-bath suite, which we appreciated.

It's picking nits, but if there's a downside to this property it's the lack of television channels (I want my TCM!) and the hideous gold elevator doorways. Also, the layout of the motel, with elevators at each end of a long, long hallway, isn't ideal.

Overall, though, this is a nice property and one we'll visit again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LanSluderBelize about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 5, 2012
Dear LanSluderBelize,
Thank you very much for your complimentary review of our hotel! We truly appreciate your feedback and I will be sure to share your comments with our entire staff.

I am sorry to hear that our television channel selection was less than satisfactory. Please accept my sincere apologies! We recently had some upgrades performed to add High-Definition programming, but I agree that compared to most satellite or cable subscriptions available now, our channel line-up is limited to most of the major networks in addition to several cable channels. When we are able to renew our current agreement, we will certainly look at adding additional channels, of course not to forget your favorite, TMC! :o)

I do hope to get a chance to meet you the next time you are in the area, and please feel free to e-mail directly at doug.pender@hilton.com to arrange for a reservation at a discounted price.

Thank you again for your compliments and suggestions, we will certainly use those to improve our accommodations. Thank you for being a valued guest!

Kind Regards,

Doug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Inn & Suites Durham North I-85
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Durham
Trendy
Hotel Indigo Raleigh Durham Airport at RTP
Hotel Indigo Raleigh Durham Airp... 4.5 of 5 stars 146 reviews
Family-friendly
Comfort Suites Raleigh Durham Airport/RTP
Comfort Suites Raleigh Durham Ai... 4.5 of 5 stars 84 reviews
Romantic
The Carolina Inn
The Carolina Inn 4.5 of 5 stars 330 reviews
Luxury
Durham Marriott City Center
Durham Marriott City Center 4.0 of 5 stars 153 reviews
Show Prices ABS:HotelCheckRates-d1464976?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d100767?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d94073?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d94252?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Durham
Hampton Inn & Suites Durham Nort... 4.5 of 5 stars 112 reviews SpringHill Suites Durham Chapel ... 4.5 of 5 stars 206 reviews La Quinta Inn & Suites Durham Ch... 4.5 of 5 stars 181 reviews Staybridge Suites Durham-Chapel ... 4.5 of 5 stars 61 reviews
Show Prices ABS:HotelCheckRates-d2309621?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1742021?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d100756?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d675649?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 66 hotels in Durham, ranked by popularity

Been to Homewood Suites by Hilton Durham-Chapel Hill / I-40? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Homewood Suites by Hilton Durham-Chapel Hill / I-40

Also Known As:
Homewood Suites By Hilton Durham-Chapel Hill / i-40 Hotel Durham
Homewood Suites By Hilton Durham-Chapel Hill / i-40 Hotel
Homewood Suites Durham
Hilton Durham
Homewood Durham
Durham Homewood Suites
Durham Homewood
Durham Hilton
Address: 3600 Mt. Moriah Road, Durham, NC 27707
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Durham
#23 Business Hotels in Durham
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When you visit our newly renovated hotel suites in Durham, North Carolina, you will experience upscale accommodations with all the comforts of home. Both business and leisure travelers will enjoy the numerous amenities of the Homewood Suites by Hilton® Durham-Chapel Hill / I-40, along with easy access to a wide range of entertainment, local dining, and retail outlets within minutes of the hotel. Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining – plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Booking.com, Expedia, Hotwire, Hotels.com, Tingo and Venere so you can book your Homewood Suites by Hilton Durham-Chapel Hill / I-40 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Homewood Suites by Hilton Durham-Chapel Hill / I-40, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Homewood Suites by Hilton Durham-Chapel Hill / I-40
Enter dates & see best prices* (from our partners)
Show Prices