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Homewood Suites by Hilton Durham-Chapel Hill / I-40: Traveler Reviews

3.0 of 5
3600 Mt. Moriah Road, Durham, NC 27707
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Homewood Suites by Hilton Durham-Chapel Hill / I-40
Ranked #18 of 66 hotels in Durham
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134 reviews from our community

    Trip type
Traveler rating
    64
    43
    19
    5
    3
Date Rating
Felton, California
Top Contributor
200 reviews 200 reviews
19 hotel reviews
Reviews in 66 cities Reviews in 66 cities
36 helpful votes 36 helpful votes
“Nice suites hotel, but.....”
4 of 5 stars Reviewed November 1, 2012

Nice hotel once we got in. But even though we had a paid, guaranteed reservation they said they were full and sent us next door to the Comfort Suites. And were rather rude about it besides. They did allow us to partake of heir breakfast and evening fare and did get us in for the second nite with a nice upgrade, Funny how the folks if line behind us didnt get "walked" to another hotel.

But, all in all, once we got in, it was very nice and comfortable. A bit out of town if you are planning on visiting the university but plenty of restaurants and other shopping nearby.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by simon s for Durham
Ask simon s about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 7, 2012
Dear Simon S,
Thank you for sharing your experience at our hotel on Tripadvisor. We value your feedback and it does help us improve the service and accommodations we provide.

I understand that when you arrived the hotel was unable to accommodate your reservation, and subsequently you were relocated to another hotel for your first night. I canunderstand that this would be a very frustrating and inconvenient experience, given that you had reserved a room in advance with confirmation. I truly apologize for the negative experience you had. I also understand that you received poor service from our front desk Associates, and that you did not feel our staff was responsive to what I feel would be a most difficult and delicate situation. This is unacceptable to me and I will certainly address your concerns with our front desk Associates.

Once again please accept my sincere apologies. I can assure you that this is not a normal guest experience at our hotel, and I hope that in the future if you return to the Durham/Chapel Hill area, you will give us a second chance to provide you with friendly service and clean comfortable accommodations.

Respectfully,

Doug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, NC
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 42 cities Reviews in 42 cities
125 helpful votes 125 helpful votes
“Above-average Homewood Suites”
4 of 5 stars Reviewed October 27, 2012

Homewood Suites is one of our preferred motel choices, and this one in Durham near Chapel Hill is well above average.

Since I'm a Hilton Diamond, we were upgraded to a beautiful two-bedroom, two-bath suite, which we appreciated.

It's picking nits, but if there's a downside to this property it's the lack of television channels (I want my TCM!) and the hideous gold elevator doorways. Also, the layout of the motel, with elevators at each end of a long, long hallway, isn't ideal.

Overall, though, this is a nice property and one we'll visit again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LanSluderBelize about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 5, 2012
Dear LanSluderBelize,
Thank you very much for your complimentary review of our hotel! We truly appreciate your feedback and I will be sure to share your comments with our entire staff.

I am sorry to hear that our television channel selection was less than satisfactory. Please accept my sincere apologies! We recently had some upgrades performed to add High-Definition programming, but I agree that compared to most satellite or cable subscriptions available now, our channel line-up is limited to most of the major networks in addition to several cable channels. When we are able to renew our current agreement, we will certainly look at adding additional channels, of course not to forget your favorite, TMC! :o)

I do hope to get a chance to meet you the next time you are in the area, and please feel free to e-mail directly at doug.pender@hilton.com to arrange for a reservation at a discounted price.

Thank you again for your compliments and suggestions, we will certainly use those to improve our accommodations. Thank you for being a valued guest!

Kind Regards,

Doug
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Helen, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Renovated but missed the beds”
3 of 5 stars Reviewed October 3, 2012

I was concerned when I read an earlier review but booked anyway because someone else said they were renovating. Facility is nice, clean and no problem. Front desk fixed difficulty with non smoking room that smelled of smoke by moving us right away. Meal in the evening was generous and made it easy to stay in after driving all day. My big complaint is they did not put in new beds. This is not the bed I am used to in a Hilton and I ended up sleeping on the firm couch for the night. Hotel is full so I guess the couch and I have another date tonight!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mary L about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
douglaspender, General Manager at Homewood Suites by Hilton Durham-Chapel Hill / I-40, responded to this review
November 5, 2012
Dear Mary,
Thank you so much for sharing your experience at our hotel on Tripadvisor! We truly appreciate your feedback, as it is the only way we can really tell how we are doing!

I was very happy to hear that our staff was able to address most of your concerns, however I am very sorry to hear that you ended up sleeping on the couch because of the comfort of our beds. Please accept my sincere apologies! We do have the custom made Homewood Suites "Serta Suite Dreams" mattresses in all of our guest rooms, however the last time they were replaced was in 2008, so we are due to have the matresses replaced again in 2013.

I do hope that you will return to stay with us again in the future, and in addition to the planned matress replacement, the Homewood Suites brand has many new and exciting enhancements scheduled for 2013, including lobby renovations and improvements, a new recycling program, and tecnology updates to our business center and high-speed wireless internet.

If you are back in the area, please feel free to contact me directly at doug.pender@hilton.com, to setup your reservation at a discounted price.

Thank you again for your feedback and for being a valued guest!

Kind Regards,

Doug
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Grand Bahama Island
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“friendly staff”
5 of 5 stars Reviewed September 28, 2012

the suite was nice and spacious, clean, the staff was very friendly from the guy at breakfast the housekeeper lady and especially RIcky at front desk. He gave us good advice, directions and laughs. the only complaint i have was the bed was a tad bit uncomfortable, the food was what you would expect meaning you get what you pay for, not bad.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask samiam88 about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent, friendly and efficient.”
5 of 5 stars Reviewed September 17, 2012 via mobile

Lovely spacious rooms in a friendly and efficient hotel. Excellent base for tourism. Breakfasts were plentiful, nice with a wide selection. Small business office was very useful. Car parking no problem even when hotel was full. Shuttle service to local places available during day which I did not use but I know is very useful for those without transport. Rooms well equipped, clean and of a high standard and I know they are being upgraded soon. Will certainly use again when returning to Durham/Chapel Hill.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tim321 about Homewood Suites by Hilton Durham-Chapel Hill / I-40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Durham-Chapel Hill / I-40

Also Known As:
Homewood Suites By Hilton Durham-Chapel Hill / i-40 Hotel
Homewood Suites By Hilton Durham-Chapel Hill / i-40 Hotel Durham
Homewood Suites Durham
Hilton Durham
Homewood Durham
Durham Homewood Suites
Durham Homewood
Durham Hilton
Address: 3600 Mt. Moriah Road, Durham, NC 27707
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotels in Durham
#24 Business Hotels in Durham
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When you visit our newly renovated hotel suites in Durham, North Carolina, you will experience upscale accommodations with all the comforts of home. Both business and leisure travelers will enjoy the numerous amenities of the Homewood Suites by Hilton® Durham-Chapel Hill / I-40, along with easy access to a wide range of entertainment, local dining, and retail outlets within minutes of the hotel. Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining – plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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