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“Business trip” 4 of 5 stars
Review of Sheraton Imperial Hotel and Convention Center

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Sheraton Imperial Hotel and Convention Center
3.5 of 5 Hotel   |   4700 Emperor Blvd, Durham, NC 27703   |  
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Breakfast for 2 Included
Ranked #28 of 67 Hotels in Durham
Atlanta, Georgia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Business trip”
4 of 5 stars Reviewed July 21, 2014

I stayed here while on a business trip and it was a very nice hotel. The breakfast buffet was good with custom omelette station! I had dinner there as well and the Salmon was awesome! The pool looked very inviting and I will check it out in a few weeks when I return for another training!

Room Tip: Join the reward club for room perks!
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, August 19, 2014
Dear Monniet11:
Thank you so much for the outstanding review. I will be sure to share it with the entire team. On your next visit I hope you will have an opportunity to enjoy the pool. We thank you very much for your business and look forward to a return visit.
Sincerely,
DianeT
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    48
    79
    37
    17
    6
See reviews for
21
14
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114
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
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English first
eastchester
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stayed one night recently on a business trip. Hotel is clean and bright. Lobby is spacious and has usually sheraton amenities. Staff was very friendly and accomodative. There is also an executive club. Mattress and bed quality was very high (Sheraton Sweet Sleeper)

Easy access to major roads.

Room Tip: Executive Lounge is on the 9th Floor.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 22, 2014
Dear Mangmail:
First we would like to extend our appreciation to you for choosing the Sheraton Imperial Hotel for your stay. We also wanted to thank you for taking the time out to write your comments regarding our hotel and some of the amenities we have to offer. Thank you again for your business and we hope to see you in the near future.
Sincerely,
DianeT
Customer Service Manager
SHICC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedarhurst, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2014

A hidden gem! Very comfortable with all the amenities - a comfortable room, a good meal to be had, a pool, and a kind and accommodating staff. They have walking trails and an herb garden, created and developed by the staff!
I would definitely recommend this hotel for the value, quality of service, convenience, and location.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 22, 2014
Dear Rubyred47:
Thank you for glowing review regarding our Hotel and your recent stay. We are delighted you had a wonderful stay with us and would recommend the Sheraton Imperial Hotel for the value, quality of service, convenience, and location. We can assure you, your kind words will be shared with all the Team members. It is always a pleasure to receive such great comments from our guests. Thank you for your business and we hope to see you again real soon.
Sincerely,
DianeT
Customer Service Manager
SHICC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Key West, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 15, 2014

Stayed here twice in July. Staff was excellent, accommodations were as expected from a Sheraton property, restaurant on site (Seasons) was excellent (Rasam did a great job), Crab Cakes were the best I have had in some time. Would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 22, 2014
Dear roroflow2:
Thank you for your business as well as your kind review. Both are greatly appreciated. I'm truly glad you enjoyed your stay with us and hope you will come see us again.
Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hopkinton NH
Top Contributor
138 reviews 138 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed July 14, 2014

I spent the night here before a road trip to VA.

PLUSES
+ maybe the nicest staff I've ever met
+ super comfortable bed
+ splendid breakfast (may I suggest the burrito)
+ (I know this sounds silly) the best bathroom mirror for shaving that I've ever seen

MINUSES
+ the loudest air conditioner ever built
+ semi-clogged tub drain
+ door key that works 50% of the time

Clearly the pluses outweigh the minuses, and this place is a steal at the price I paid. Fix the problems and this could be THE bargain in the area.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 21, 2014
Dear jmasci:
Thank you for choosing to stay with us at the Sheraton Imperial Hotel and for sharing your experience. It was good to hear that you enjoyed our friendly staff, our superb Sweet Sleeper bed and the scrumptious breakfast in Seasons Restaurant. Last year our guestrooms were fully renovated including the bathrooms. So it’s good to know that the bathroom mirror was a good choice. Our commitment is to work on any areas that any guest mentions. We could not improve or change without our guest’s feedback, so again, thank you so much for your review. I have shared your comments with the Director of Engineer. Please reach out to me at info@sheratonrtp.com. I would like to know the room number so that we can fix the issues outlined in your review. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 14, 2014 via mobile

Talk about getting pumped up, the gym is fantastic! As a platinum member, there is no fee, but it'd be worth a 10-20 $ fee if you had to pay it. The one thing people looking to stay in shape always dream of is, a great, full blown gym!! They have this! Even has racquetball, tennis and so forth. Not only is this place very clean, rooms are nice and quiet.Property is close to RDU and there is shuttle service. Only issue there is it runs once an hour, that's not very accommodating! Food is fantastic and if you upgrade to the lounge access, it is nice as well. The staff is very accommodating and very nice. Betty took very good care of me. You're not too far from either downtown and you're close to RDU to return rental cars if need be.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 21, 2014
Dear TravelNut342:
Thank you for writing such an energetic review of the Sheraton Imperial Hotel and sharing some of our guest amenities. We're very pleased with your kind remarks. Remarks such as these are also used as training tools for our staff to let them know they are doing a GREAT job and that our guests recognize it. I will be sure to share your comments with Betty. We thank you for your business and hope to see you.
Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 1, 2014

I recently stayed here during a business trip. The hotel allowed me to check in early and ensured that I had everything I needed. A few times throughout my stay I had issues with WiFi connectivity. I also didn't like that you had to pay to use the fitness center. Food was great and was well taken care of throughout my stay. I would recommend to business travelers.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, July 17, 2014
Dear Annalee T:
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest’s comments as they help us improve, and continually provide the best guest experience possible. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Once again, thank you for staying with us and providing us a candid feedback.
Sincerely,
DianeT
Customer Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Family Hotel in Durham
#24 Business Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton

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