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“just ok this time” 3 of 5 stars
Review of Sheraton Imperial Hotel and Convention Center

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Sheraton Imperial Hotel and Convention Center
3.5 of 5 Hotel   |   4700 Emperor Blvd, Durham, NC 27703   |  
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Breakfast for 2 Included
Ranked #26 of 67 Hotels in Durham
San Antonio, Texas, United States
Top Contributor
118 reviews 118 reviews
59 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
“just ok this time”
3 of 5 stars Reviewed March 2, 2013

I have stayed here several times before but this time my room wasn't the best. The lobby is nice and the rooms are a good size and comfortable but the toilet in my room was not mounted to the floor properly and it wobbled. Because of this the bathroom had a smell of sewage. Also the room service food was not too great this time. I had a dry chicken sandwich that I did not finish and for breakfast the hash browns were covered in some sort of tomato sauce that was off putting. Other than that the hotel is simple and comfortable for a short visit.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, March 4, 2013
Dear Mr. Z;
We regret very much that you were not fully satisfied by your experience at our hotel. We certainly will do a thorough inspection and review of the room in question and make sure it is up to our high standards for guest comfort and quality. We encourage you in the future to contact our Guest Services when you have an issue and we will do our best to make it right immediately! Thanks for staying at the Sheraton Imperial Hotel and we hope you'll come back when you are in our area again.

Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
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    75
    36
    17
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
San Francisco, CA
Top Contributor
51 reviews 51 reviews
45 hotel reviews
Reviews in 36 cities Reviews in 36 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed February 27, 2013

My stay at the Sheraton Imperial was for a short night between flights. It was dark when we arrived and still dark when we departed early the next morning. Given this situation, the check in and check out were quick and efficient. The bed was very comfortable and the shower was nice and hot. The in-room coffee was Starbucks with a small bottle of water included for free. The free airport shuttle was quick. For my needs on this stay, the hotel made me very happy.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, March 5, 2013
Dear jjb415,
Thank you so much for taking the time to share your experience at the hotel on Trip Advisor. Sheraton Imperial Hotel has a great location in the very heart of Research Triangle Park and very close to the airport. We try very hard to meet each guest's expectations, and we're very glad you enjoyed your stay. Come back soon!

Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

We stayed at this hotel for a conference that was hosted inside the hotel. (Sally Clarkson's Momheart conference) I was very happy with my overall experience. Friendly Staff, clean comfy rooms, close to restaurants. The only things that were a (small) frustration was the wifi and the numerous flyers in the room. There were a ton of notices in my room making me feel like I was on a scavenger hunt to get all of the information. Wifi changed from lobby to room as expected but there was no signal in the conference room and I constantly had to log in again.

Overall, great experience. I would definitley stay there again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, March 5, 2013
Dear QueenofdaBluez;

Thank you very much for taking the time to share your comments online about your overall experience at the Sheraton Imperial Hotel. I have taken note of your comments and will share them with the Team. Thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 23, 2013 via mobile

I stayed here three days for a conference. Nice conference facility. The rooms were clean and comfortable. It is an older hotel, but they have done a pretty good job with updates. I would stay here again.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, March 5, 2013
Dear LC_968;

We're glad you enjoyed your stay with us. Our most recent update we remodeled our guest bathrooms. Most guests find our location a welcome change from the asphalt and concrete of typical airport hotels. Our park-like setting, convenient to RTP, RDU, universities and corporate campuses, is a refreshing change for business and leisure travelers. We hope you'll be back soon!

Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 14, 2013

I stayed here on business for one night. When I went to workout in the morning, I was told that the "fitness Center" sign pointing outside actually leads to an adjacent business wherein you are charged $7.00 to workout. Seriously? More than ample space for convention space but they can't build a room and add some workout equipment??? Aside from that, the rooms (on the 8th floor at least) are noisy, the doors slam when closing, and don't even try and sleep in as housekeeping is knocking on doors and announcing themselves at 8am on the dot.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review, February 28, 2013
Dear glbltrvlr989:

Thank you for sharing your experience. The Fitness Center is a full service Athletic Club with swimming pool, racquetball, basketball and 75 individual stations of fitness equipment. It is operated by Fitness Connection. The $7.00 fee is discounted for our guests from the normal $20.00 fee. We apologize that this option did not meet your needs. In addition, we will work with our Housekeeping staff to better control noise on the guest room floors.

Sincerely,
DianeT
Customer Service Manager
SIHCC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinston, North Carolina
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 4, 2013

My overall experience was very good. I spent three days/two nights here for a conference. The hotel is in an ideal location if you are traveling for business, yet there is not a lot around in the immediate area to walk to explore.

Room Tip: The hotel is great for meetings and events. It has a nice bar, restaurant and Starbucks; however th...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 27, 2013

It was by fluke (or rather foul weather) that I ended up staying in this hotel last Friday night. I live within 45 mins of this hotel and convention center. I was registered to attend a conference there on Friday night and Saturday. An ice storm hit the town so I made reservations to stay. I was pleasantly surprised for the high quality room that I got for the cost. It was very clean and updated with beautiful decor. The staff at the bell service and front desk were very friendly. The food served at the conference was delicious. I will not turn down a chance to stay at this hotel again even though it is fairly close to my home.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Family Hotel in Durham
#24 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton

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