The grounds are very beautiful and the ocean access is perfect. The rooms are great however I found the service lacking. During our 4 night stay, we encountered the following issues:
- The ice machine in our building was out of service for the duration.
- The hot water stopped working for about 6 hours during afternoon into the evening. We were not notified of the problem nor were we offered any sort of compensation. Instead we were told by management that it was out of their control and that we could walk across the street to take a shower. I understand that issues can arise, but if I am paying over $350 a night, I would expect some sort of compensation when things go wrong.
- We went to the concierge to ask for recommendations for attractions we could visit. Instead of recommendations, she said "I'm not native so I don't know". We weren't offered maps nor put in contact with someone who could help.
- On 3 separate occasions there were no towels by the pool and none were brought during the 3 hours we were there. This despite the fact that we were charged a "Resort Fee" that includes among other things "Beach Towels"
- At no point during the 4 nights were the fire-pits in use. I was looking forward to a relaxing evening by the fire-pit but they were not available.
Bottom line from my experience, the grounds and location are perfect, but the service was far below average for the rates we paid.
- Official Description (provided by the hotel):
- Along with the Left Bank restaurant, the property is now AAA 4 Diamond. In April 2011, a soft goods renovation was completed for all the guest rooms including carpet, paint and all new bedding including mattresses. ... more less
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- Also Known As:
- Sanderling Hotel Duck
- Sanderling Resort Duck, NC - Outer Banks
- The Sanderling