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“Spotlessly clean” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Dillsboro

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Holiday Inn Express Hotel & Suites Dillsboro
2.5 of 5 Hotel   |   26 Rufus Robinson Road, Dillsboro, NC 28725   |  
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Ranked #2 of 2 hotels in Dillsboro
Winston Salem, North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Spotlessly clean”
4 of 5 stars Reviewed January 20, 2014

Stayed here while visiting our daughter who is a student at Western Carolina University. Spotlessly clean room and such a comfortable bed and linens. We slept like the proverbial logs. Breakfast was very well cooked and the coffee actually tasted like coffee! Staff were so friendly and helpful. We will be back. Thank you.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 people have reviewed this hotel

Traveler rating
    47
    34
    5
    4
    2
See reviews for
27
33
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Siler City
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 10, 2014

This hotel was very clean. It was 15 minutes from downtown Cherokee. The continental breakfast was very good. The service was great and although I arrived late in the evening and it was around 1 degree out; the hostess was very cheerful and helpful. ALL HIE's are not the same. I would recommend and would stay here again. Hat's off to the staff.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 21, 2013

Apparently some people have never heard a 4 year old throw a fit. We took the late night polar express and when we got back didn't give our 4 year old candy. She was upset and crying. The neighbors accused us of "abusing" our child then lunged at him. Hotel staff Said "well it is late. " so beware if your child cries after 10...... it must be abuse!

Stayed December 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review, January 6, 2014
Dear me1030,

Thank you for sharing your experience regarding your stay with us. It is our goal to ensure our guests’ satisfaction is met with the excellence of service you expect. I regret your stay did not reflect our customary service excellence. I appreciate your feedback and allowing us the opportunity to address these issues with the appropriate people.

Once again thank you very much for your review and we will be working on improving our services in the future. We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Zelyn N
Case Manager
IHGCare
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High Point, NC
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 17, 2013

This hotel, as far as Holiday Inn Express properties go, is probably one of the better ones. The stay was fine. The hotel is quiet. It is situated next to the highway and not within walking distances of the historic downtown area of Dillsboro. Western Carolina is about a 20 minute drive and and downtown Slyva is about 10 minutes. Overall a very clean stay.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mgr_HIXDillsboro, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review, December 23, 2013
Thank you, rallyrabbit, for taking time to write a review and for your nice comments. We do hope to welcome you back in the future. Happy Holidays!
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Greensboro, NC
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2013

Our group of 6 adults and 7 kids had a very pleasant stay after riding the Polar Express in Bryson City. Although on arrival, the rates for our rooms were not correct, the front desk got it corrected without delay. The kids enjoyed the pool and we all enjoyed the breakfast. The 24 hour complimentary beverage station, including coffee, hot chocolate, hot cider, hot tea, was very nice on a cold night. All of the staff were very pleasant and the hostess for breakfast was the nicest I have had the pleasure of meeting in all my travels. The rooms were very comfortable and quite.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgr_HIXDillsboro, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review, December 9, 2013
Dear jccpbc:

We are so pleased to read that your group enjoyed the popular Polar Express train ride to the North Pole, and your stay with us. Our staff takes great pride in their work, and it is so nice for them to be recognized with such nice comments from guests such as yourself.

We do hope to welcome you back in the future; please call if we can be of any assistance.

Happy Holidays!
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Dunwoody, Georgia
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 14, 2013

Wonderful little spot especially for the avid fly fisherman. Clean and well kept with friendly staff. Certainly can't find fault with service or property itself. Not very pleased with the fluctuating rate policy. They clearly bump rates to take advantage of any/all event(s) going on in the area. Repeat customers are not shown any courtesy for the repeat business. Would stay again if the rate was suitable. When they double the rate despite your loyalty it's time to "move on down the road."

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgr_HIXDillsboro, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review, December 9, 2013
Thank you, William S., for taking the time to give your review of our hotel and your recent stay. We do appreciate that you are a repeat customer, and are very pleased that you have enjoyed your visits with us. We do understand that pricing is sometimes an issue, and rates are higher in our area during special events and the summer and autumn travel seasons; but we do hope to be able to welcome you back in the future, maybe during the off-seasons when rates are much lower.

Please feel free to call if we can be of any assistance with future travel plans.
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Titusville, Florida
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 25, 2013

A very nice hotel located in the Great Smokey Mountains. Convenient to tourist areas without being in the middle of the congested areas. The property is well maintained and staff was very professional. The beds were really comfortable. I missed breakfast but my husband enjoyed it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mgr_HIXDillsboro, General Manager at Holiday Inn Express Hotel & Suites Dillsboro, responded to this review, November 7, 2013
Thank you, Ms. Susan L, for giving this nice review. We are so pleased that you enjoyed your stay while visiting the beautiful western North Carolina mountains. Please visit with us again!
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Additional Information about Holiday Inn Express Hotel & Suites Dillsboro

Address: 26 Rufus Robinson Road, Dillsboro, NC 28725
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Jackson County > Dillsboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Dillsboro
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dillsboro 2.5*
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dillsboro
Holiday Inn Express Dillsboro
Holiday Inn Dillsboro
Dillsboro Holiday Inn

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