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“Excellent Service” 4 of 5 stars
Review of BEST WESTERN PLUS River Escape Inn & Suites

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BEST WESTERN PLUS River Escape Inn & Suites
3.5 of 5 Hotel   |   248 WBI Drive, Dillsboro, NC 28725   |  
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Ranked #1 of 2 hotels in Dillsboro
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349 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013 via mobile

On a ski trip to NC we stayed here for 3 nights and fell in love! Front desk staff was great, location was quaint and hotel was super clean.

Stay here if you get the chance, and opt for the rooms overlooking the river with balconies!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review, March 15, 2013
I am delighted to hear that you enjoyed your ski trip and stay with us here in Dillsboro. I appreciate you taking the time to compliment our staff and location by the Tuckasegee River. Come back and see us!
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Charlotte, North Carolina
Top Contributor
132 reviews 132 reviews
34 hotel reviews
Reviews in 66 cities Reviews in 66 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 2, 2013

We stayed at the River Escape in Dillsboro, NC for one night. The room was pretty spacious and the bathroom was typical. The bed was not great. It was a queen bed and tried to dump us into the middle of the bed. It just was not a comfortable mattress. There was a breakfast included. If it was billed as continental - it would have been pretty good. I had hot chocolate, cereal and yogurt, all fine. My husband went for the hot breakfast. The eggs were awful - obviously plastic wrapped and reheated in a microwave. The bacon was OK. We were there on a Groupon so we didn't pay a lot for the room. If I had paid full price (or even half price) I would have been very unhappy.

Room Tip: Although there is a queen bed and a pull out couch, they are both in the same room. You could fit f...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review, March 15, 2013
I am disappointed that you did not enjoy your stay with us more. As I'm sure you can tell from other reviews your experience is not typical for us. I'm sorry that the bed was not more comfortable for you and that your husband did not enjoy our hot items at breakfast.

For other travelers reading this review I did want to point out our breakfast offerings, which do exceed a normal continental breakfast. We have four different kinds of muffins, fruit, yogurt, bagels, various types of bread, Pillsbury biscuits, Jimmy Dean sausage or bacon, egg patties, gravy, pancakes, waffles, oatmeal (several flavors), grits, and several cereals. We do have a few things I did not mention along with several toppings and jams.

Our goal here at our property is to exceed expectations. I hate that we missed the mark with you. I hope you will consider coming back and seeing us again in the future and offer us another opportunity to serve you.
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Atlanta, GA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 2, 2013

The front desk staff were super helpful. The rooms were outdated but relatively clean (did find some change on the floor which make me wonder about the level of cleanliness). The brunch was fine. The view (river front) was spectacular. I think it is perfect for what it is there for - a quick trip to the mountains or to the casino. Great location for a walk. And, again, the scenery is perfect!!!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwriverescape, General Manager at BEST WESTERN PLUS River Escape Inn & Suites, responded to this review, March 15, 2013
Thank you for your review. We are planning a full renovation in the future. However, many things have been recently updated in each room including all linens and bedding and the new 42" LED flat screen televisions.

I hope you'll come back and see us again! I appreciate your compliment on our stunning view of the Tuckasegee River.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS River Escape Inn & Suites

Address: 248 WBI Drive, Dillsboro, NC 28725
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Jackson County > Dillsboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Dillsboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS River Escape Inn & Suites 3.5*
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Also Known As:
Best Western Plus River Escape Inn And Suites
Best Western Plus River Escape Hotel Dillsboro
Best Western Dillsboro
Dillsboro Best Western

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