The Inn keepers are all fantastic, welcoming, and accommodating. We felt very comfortable and well cared for during our stay at this European feeling Chalet.
They offer several outdoor activities, while appreciated, do need some TLC. There's one hidden hammock that was usable, the directions for the games have all faded and are not legible, the directional signs on the hiking trail are falling or are down at a critical point and the trail itself has some areas that should be improved for safety.
The room was very tidy and the bedding was comfortable though we noticed a large older stain on the sheets. The room and bathroom were clean other than that, and we would return to The Chalet Inn because it was pleasant and comfortable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
“Charming, Quaint yet still a work in progress”
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Re: "we noticed a large older stain on the sheets. The room and bathroom were clean other than that"
The stain is totally unacceptable and certainly not up to our standards. We emphasize to our guests we have a staff member present 24 hours a day and provide an intercom service 24/7 to contact the on-duty staff member. We also emphasize we do not want to hear about a problem the next morning that we could have corrected right away if we knew about it. It would have been no problem to have provided a total linen change when they noticed the stain. Worse case, we would have appreciated knowing about the stain before they departed rather than reading about it on the Internet days later. We have an Associate Innkeeper responsible for housekeeping who checks the performance of the housekeepers and Hanneke regularly spot checks to insure that we continue to earn our 100% A Rating by the NC Health Department on their twice a year unannounced inspections. Be sure, as soon as we read this review, we went through and unfolded and inspected every linen in the linen closet as well as on the beds. Again, no excuses; the B&B Housekeeper during this subject visit was a new employee and is no longer with us.
Re: "There's one hidden hammock that was usable"
Not correct: there are three hidden hammocks, all of which were and are useable. Two are truly hidden and you have to follow the trail map to find them! However, access to one was closed to use by guests because in the last windstorm a very large tree had been damaged and was a danger of falling on the access trail to the hidden hammock. Two days after the referenced visit, the tree was on the ground and the hammock will be open for guest's use as soon as the tree is removed from the trail accessing the hammock.
Re: "the directional signs on the hiking trail are falling or are down at a critical point"
As soon as we read this review, George personally hiked all 8 trails and found the guests were correct in that of the 30 trail signs, 2 of them were flipped upside down because a branch had hit them and broken the upper nail and a third sign had been knocked off the tree, but a kind guest had leaned it up against the base of the tree. In addition to providing our guests a map of our hiking trails, the map is also annotated to point out that if there is not a trail sign by what may look like a trail it is in reality is a fire break and should not be used or construed as a trail. George re-nailed the three signs.
Re: "the trail itself has some areas that should be improved for safety"
We have contacted the guests to determine the location they are referring to, since George was unable to identify any such area. In addition to the maps available to take with you while hiking, in the Great Room is a color-coded map of the trails showing the degree of difficulty of each trail. While some are more strenuous than others, we do not know of any considered dangerous or unsafe. Over the past years, we have widened some trails so couples can walk hand-in-hand, and graded portions of some trails so they are wheel-chair accessible. When we purchased the property, we already decided to be good stewards of the land and choose to participate in North Carolina's Forestry program. We are a NC Registered Forest - having successfully completed our first 20 Year Forestry Plan and now embarked on a new 20 year plan prepared by a NC Forester to enhance and preserve our forested lands. We don't know of any other Lodging Establishments in this area of our size that have undertaken this effort.
Re: "the directions for the games have all faded and are not legible"
Guilty as charged: we were aware of it, however it was not the highest priority on our "To Do" list, but has been corrected. When we were visiting B&B's and Inns trying to learn more about the business and looking for one to buy, one of the things that struck us was how B&B's would say in their marketing: "lawn games and/or hiking trails available," yet, when we visited them, we would only find a croquet set on the porch that you had to set up yourself if you wanted to play or a field or woods you could go into, but no discernible trail. After experiencing this, we decided if we were going to market these amenities - and we wanted to - we would actually have courts set up (The badminton, horse shoe pits & tether ball courts are currently being renovated; croquet and bocci ball are playable.) We do not know of any other lodging facilities of our size and/or price range in Western NC, that have courts established where you just walk up and play, or cut and graded trails throughout their woods. And, yes, sometimes we fall short as we did here: during the winter the laminated instructions on the game stands got weathered.
Re: "The Inn keepers are all fantastic, welcoming, and accommodating . . . we would return to The Chalet Inn because it was pleasant and comfortable."
We really appreciate that comment and that is the essence of us and our staff. We want everyone to feel welcome - we will do our absolute best to accommodate all our guest's needs and wishes to make them/you feel comfortable and provide an opportunity to escape the pressures of every-day life. We hope we will get an opportunity to host Katsong again and do a better job of meeting her expectations.
We also hope any guest, who feels we fell short of their expectations, will tell us while they are here and give us the opportunity to excel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.