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“Nice Property” 5 of 5 stars
Review of Embassy Suites Charlotte - Concord / Golf Resort & Spa

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Embassy Suites Charlotte - Concord / Golf Resort & Spa
3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027   |  
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Golf & Stay Package
Ranked #2 of 24 Hotels in Concord
GreenLeadersSilver level
Greenville, South Carolina
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Nice Property”
5 of 5 stars Reviewed August 15, 2013

Attended a conference at the hotel. Enjoyed a nice 2 room suite which I shared with my son. The property was clean, the staff was courteous, the meeting facilities were nice and banquet food was above average. Enjoyed an omelette one morning which was great. Restaurants are a block or so away and close to shopping. Would stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 16, 2013
Thanks for your kind review. I am glad you were able to be here for your meeting and still bring your son for some fun time too. Having a full suite does make for the perfect traveling arrangement with family. I have 3 kids and only stay at Embassy Suites. Thank you for choosing to stay with us on your trip. Come again and really relax and enjoy our Rocky River Golf Course and Spa Botanica.

Safe travels,
Alan
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591 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Washington DC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 14, 2013

We stayed over one night on our way back. The hotel and room was very clean and the beds comfortable. The free complimentary breakfast had lots of variety of food (pastries, eggs, bacon, biscuits/gravy, etc) and included an omelet station. The only issue was that we arrived the same 3 different family reunions took place. Breakfast and the pool was very crowded as a result. This may be due to everyone taking advantage of the hotel's reasonable rates. I would definitely come back again.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 16, 2013
Thank you for choosing our hotel and writing your review. We are the hotel of choice in this area as you so noted. We have business travelers on the week days and families on the weekends. No other hotel can compete with our full cooked to order breakfast and buffet as well as the full two room suite. The weekend you stayed we did have multiple family reunions in house and they all had fun in the pool. Thank you for your understanding.

Safe Travels,
Alan
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Gastonia, NC, United States
1 review
5 of 5 stars Reviewed August 13, 2013

Extremely inviting and comfortable. The equal of the best of the many Embassy Suite Hotels we have stayed in. Close to good restaurants, shopping and attractions. Easy to get to andin a good location. Very pleasant atmosphere. A good weekend get-away.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 16, 2013
Thank you for taking the time to submit your review. You are right about our great location. We are close to many things and easy to find off the interstate. While we do have many restaurants close by, nothing beats our own Rocky River Grille. Thanks for choosing to stay with us and we look forward to your next visit to the area.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waxhaw, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 10, 2013

The hotel is starting to get dated, with many rooms holding a strong smell of tobacco, even though it is a non-smoking facility. The staff is extremely courteous and helpful. The breakfast offer is quite good.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 11, 2013
We did just convert all our smoking suites to non-smoking so we are now a completely smoke free hotel. I do regret if the room you stayed in still had some lingering smells of cigarette smoke. I will be sure to share this information with my Housekeeping team and they will correct this right away. Thank you for your review and please stay with us again.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

Exceeded our expectations! Location was perfect right next to the Charlotte Motor Speedway and every restaurant and shopping next to it as well. It is a beautiful property, inside and out. Beds are comfortable.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 11, 2013
I am glad you were so happy with your stay. We do have a great location for shoppers, race fans, or whatever you reason for staying with us. We look forward to your next stay with us.

Safe travels,
Alan
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Greensboro, United States
1 review
5 of 5 stars Reviewed August 8, 2013

This the place to stay if you are visiting Charlotte. The staff is top notch and always professional as well as efficient. The standards are set high and maintained through your entire stay. You don't have to leave to have an enjoyable stay in the city. This establishment gives you that experience. It doesn't matter if your one, couple, or large group.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 11, 2013
Thank you for your gracious review. We do think that our standards are high because we know how many other choices guests have when deciding where to stay. We want to be the best and that success is determined by you, our guests. Thank you for staying with us and we look forward to your next visit with us.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 7, 2013

I and my family stayed her to go to Carowinds. We love this hotel. The rooms are clean and neatly kept. The towels are soft and clean. The floor we stayed on offered snacks all through the day (candy bars,soda,water, popcorn, and chips, Starbucks’s frappes, and coffee, cookies, tea, and red bull etc.). My teenage daughter had a ball with the floor we were on that offered this. We did have to call down a few times to add more to the snacks. Just a suggestion (may want to checked every 2-3 hours). It is a little pricey, but all in all we still enjoyed it. The service from the front desk was a little slow but they did have about 5 family reunions while we were there. Even though the front desk was slow they handled the breakfast crowd very well. Breakfast is my favorite part of ES. They had another area open to accommodate the ones who just wanted scrambled eggs, bacon, bread grits and fruit. The breakfast was good. We just wish you would add flavored cream (hazel nut, french vanilla etc.). The managers reception was good did not have to wait for them to bring out more hors d'oeuvres. The mall is 8 minutes from the hotel and limitless places to eat in the area. We will stay here again already planning a trip to come back. This time it will a couples weekend.

Room Tip: The rooms on the far end of the halls are great. You will hear no noise.
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, August 11, 2013
Thank you for your review and choosing to stay with us for your family trip to Carowinds. Sounds like you stayed on our Premium Floor that offers all the extra amenities your kids enjoyed. We just started that program and it has been a big success with our guests. We look forward to your next visit to our property.

Safe Travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
#4 Family Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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