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“"0" in 60 seconds Flat!!!” 1 of 5 stars
Review of Embassy Suites Charlotte - Concord / Golf Resort & Spa

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Embassy Suites Charlotte - Concord / Golf Resort & Spa
3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027   |  
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Golf & Stay Package
Ranked #2 of 24 Hotels in Concord
GreenLeadersSilver level
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“"0" in 60 seconds Flat!!!”
1 of 5 stars Reviewed April 13, 2013

In short, DON"T WASTE YOUR TIME OR MONEY!!
The front desk manager Diane refused to honor the rate i was quoted only an hour earlier when I was booking. She was very rude and discourteous. I complained to Hilton Corp office and was told I would be contacted by the GM for follow up, but I never receive as much as message via pigeon. I eat at their in house restaurant, Rocky River Grill, i ordered the marinated rib eye steak for $24+. DON"T EVEN THINK THIS IS A REAL STEAK! It was so hard, over-cooked and tasted like it was reincarnated from the Ice Age. I asked for medium but it came out well-done, I sent it back, the manager came over and assured me they would get it right, but when it came out, it was well done again. The pool was over-chlorinated causing our eyes to burn. Till this day I still have never been contacted by the GM to address any of the issues I experienced. NOT A VERY WELL RUN HOTEL....THE GM NEEDS SOME RE-TRAINING ON CUSTOMER SERVICE!!

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yerrt, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 17, 2013
Thank you for your review and the feedback. I apologize that myself or a representative of the hotel team did not respond back to you. Somewhere there was a communication breakdown and I take full responsibility for that issue. I will investigate the issues you brought up about your stay and take actions to correct. I hope we have the opportunity to serve you in the future.

Terry Crawford
General Manager
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545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Atlanta
Top Contributor
185 reviews 185 reviews
84 hotel reviews
Reviews in 81 cities Reviews in 81 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed April 12, 2013

This six year old Embassy Suite has a very modern look and feel. It does host large conferences and thus the Manager’s Reception and cook-to-order breakfast were slow. But the staff was working efficiently and quickly. We had problems with our hotel room door lock and were given another room. We did a take-away dinner from the Rocky River Grill and the hostess’ suggestion of “cookie ice cream dessert” was delicious. Unfortunately when we enquired at the front desk about recycling plastic water bottles, they did not offer that. We recommend that the hotel commence a recycling campaign for guests.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your review. We do have a recycling program for handling glass, plastic bottles, and paper but, at this time, it is not in the guest suites. Our main focus has been in our convention center for meetings. We are environmentally focused and are working on ways to expand our green initiatives. Hopefully, on your next visit to our property you will see some positive changes.

Safe travels,
Alan
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The mountains
Top Contributor
87 reviews 87 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 11, 2013

Spent two days at hotel for a conference and very impressed with hotel and conference spaces. Staff are extremely friendly, rooms are what you expect at an embassy suites, breakfast bar was great. The managers cocktail time was very crowded, but the hotel was completely booked so there were lines to get the free drink.
If you are here, check on what is happening at the speedway, as if there is an event going on there and you do not want to go there, the traffic around the area is impossible and will easily add 30-45 minutes to any driving to get anywhere from the hotel. Although close to the interstate and the large mall, traffic in the area during rush hour or any major event, makes the road a large parking lot!! Therefore plan your timing to stay at a great hotel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your comments. We are in the heart of Racing Country and with the Charlotte Motor Speedway just done the street, when events let out, the traffic can be a bit think at times. During those peak traffic times, we suggest just enjoying all that our resort has to offer and not leave the hotel at all. Our Spa Botanica is the best way to de-stress and then have a delicious meal in our Rocky River Grille. Thank you for choosing to stay with us.

Safe travels,
Alan
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SC
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

This is a typical Embassy hotel with the usual amenities and perks like full breakfasts & large suites. The property is clean and modern. All employees we encountered were friendly and helpful. We stayed on the 10th floor, the rooms were quiet, and the beds were comfortable. Overall, we had a good experience and would return to this hotel.
I have three complaints about this property. First, the wifi inside the room isn't included in the price unless you are a silver or gold level Hilton Honors member. Second, the coffee at breakfast is the WORST I have ever had. However, there is a cafe on site that SELLS good coffee. The coffee in the room is also better than the breakfast coffee. Finally, there were a lot of families with children (running wild) during our stay. This may be a result of two things. Our stay was during the local school's spring break. Also, this hotel is located across from Great Wolf Lodge & Water Park.
I think if Hilton would tweak a few things this could be the best option in Concord!

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your review. I regret that your stay wasn't perfect in all aspects. We do have options for varying individual tastes for coffee and I am glad you liked the other options available. You are correct that during the Spring Break week we have lots of traveling families stay with us because our location is great and the full suite room types are perfect for families. This can cause for a busy hotel with lots of children. Thank you for your understanding. Come back and see us anytime.

Safe travels,
Alan
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Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 9, 2013

I was here for a conference and I cannot say enough how superb everything about this hotel was. Service was so friendly and timely. Rooms were very spacious and clean. But the most special thing about this hotel is the food. The buffet breakfast was great and all the food in general was excellent. The complimentary shuttle was readily available to go to the mall and even to the Charlotte Motor Speedway. I highly suggest staying at this hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 11, 2013
Thank you for your wonderful comments detailing your stay with us. We are a property to have a conference at and the food is delicious. No arguments from us! We look forward to having you stay with us again.

Safe travels,
Alan
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1 review
5 of 5 stars Reviewed April 7, 2013

I love the Embassy Suites hotel...this one easily confirm that. Excellent rates for a weekend of shopping. It also is a great location to Concorde Mills Mall, and the local restaurants and the movie theater in that area with 3 miles.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your review. You are correct that our property is the best choice in the area and, especially, if you plan on doing lots of shopping at the Concord Mills Mall. We even have our own shuttle that can drive you to the mall during your stay. That way you do not have to find a parking space...

Safe travels,
Alan
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columbus
Top Contributor
131 reviews 131 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 6, 2013

The suites are nice - 2 separate rooms with a closing door. The room has 2 flat screen TV's - and Fridge and coffee maker. Bathroom is Big - and nice linens.


Manager reception - nice - but lacking in food choice.

Breakfast staff is super - food is good - liked the omlets!

Has full service bar & eatery & Starbucks.

Downfall is Full Beds - but lines are nice. Room could sleep sleep 6 - has a full size pull out couch - but would be uncomfortable. WE had 3 and used the pull out couch for space.

The SPA is AWESOME - had kid mani & pedi - $25 and adult 30 min massage. NOTE tips are included. Would go back to spa again - staff super nice.

Pool is adequate, fitness is adequate, and business center adequate - no complaints!

Got Room service would give 7/10 - but speedy for delivery.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your detailed review. Looks like on you next visit you need to play some golf at our Rocky River Golf Course. Then you will have experienced all we have to offer! Thank you again for choosing to stay with us.

Safe travels,
Alan
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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
#3 Family Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Concord
Concord Embassy Suites

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