In short, DON"T WASTE YOUR TIME OR MONEY!!
The front desk manager Diane refused to honor the rate i was quoted only an hour earlier when I was booking. She was very rude and discourteous. I complained to Hilton Corp office and was told I would be contacted by the GM for follow up, but I never receive as much as message via pigeon. I eat at their in house restaurant, Rocky River Grill, i ordered the marinated rib eye steak for $24+. DON"T EVEN THINK THIS IS A REAL STEAK! It was so hard, over-cooked and tasted like it was reincarnated from the Ice Age. I asked for medium but it came out well-done, I sent it back, the manager came over and assured me they would get it right, but when it came out, it was well done again. The pool was over-chlorinated causing our eyes to burn. Till this day I still have never been contacted by the GM to address any of the issues I experienced. NOT A VERY WELL RUN HOTEL....THE GM NEEDS SOME RE-TRAINING ON CUSTOMER SERVICE!!
- Official Description (provided by the hotel):
- The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more less
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- Also Known As:
- Embassy Suites Charlotte - Concord / Golf Hotel Concord
- Embassy Suites Charlotte - Concord / Golf Resort And Spa
- Embassy Suites Concord
- Concord Embassy Suites