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“Very good choice in Concord” 4 of 5 stars
Review of Embassy Suites Charlotte - Concord / Golf Resort & Spa

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Embassy Suites Charlotte - Concord / Golf Resort & Spa
3.5 of 5 Hotel   |   5400 John Q Hammons Drive NW, Concord, NC 28027   |  
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Ranked #2 of 24 hotels in Concord
GreenLeadersSilver level
SC
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
“Very good choice in Concord”
4 of 5 stars Reviewed April 11, 2013 via mobile

This is a typical Embassy hotel with the usual amenities and perks like full breakfasts & large suites. The property is clean and modern. All employees we encountered were friendly and helpful. We stayed on the 10th floor, the rooms were quiet, and the beds were comfortable. Overall, we had a good experience and would return to this hotel.
I have three complaints about this property. First, the wifi inside the room isn't included in the price unless you are a silver or gold level Hilton Honors member. Second, the coffee at breakfast is the WORST I have ever had. However, there is a cafe on site that SELLS good coffee. The coffee in the room is also better than the breakfast coffee. Finally, there were a lot of families with children (running wild) during our stay. This may be a result of two things. Our stay was during the local school's spring break. Also, this hotel is located across from Great Wolf Lodge & Water Park.
I think if Hilton would tweak a few things this could be the best option in Concord!

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your review. I regret that your stay wasn't perfect in all aspects. We do have options for varying individual tastes for coffee and I am glad you liked the other options available. You are correct that during the Spring Break week we have lots of traveling families stay with us because our location is great and the full suite room types are perfect for families. This can cause for a busy hotel with lots of children. Thank you for your understanding. Come back and see us anytime.

Safe travels,
Alan
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nashville, Tennessee
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 9, 2013

I was here for a conference and I cannot say enough how superb everything about this hotel was. Service was so friendly and timely. Rooms were very spacious and clean. But the most special thing about this hotel is the food. The buffet breakfast was great and all the food in general was excellent. The complimentary shuttle was readily available to go to the mall and even to the Charlotte Motor Speedway. I highly suggest staying at this hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 11, 2013
Thank you for your wonderful comments detailing your stay with us. We are a property to have a conference at and the food is delicious. No arguments from us! We look forward to having you stay with us again.

Safe travels,
Alan
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1 review
5 of 5 stars Reviewed April 7, 2013

I love the Embassy Suites hotel...this one easily confirm that. Excellent rates for a weekend of shopping. It also is a great location to Concorde Mills Mall, and the local restaurants and the movie theater in that area with 3 miles.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your review. You are correct that our property is the best choice in the area and, especially, if you plan on doing lots of shopping at the Concord Mills Mall. We even have our own shuttle that can drive you to the mall during your stay. That way you do not have to find a parking space...

Safe travels,
Alan
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columbus
Top Contributor
131 reviews 131 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 6, 2013

The suites are nice - 2 separate rooms with a closing door. The room has 2 flat screen TV's - and Fridge and coffee maker. Bathroom is Big - and nice linens.


Manager reception - nice - but lacking in food choice.

Breakfast staff is super - food is good - liked the omlets!

Has full service bar & eatery & Starbucks.

Downfall is Full Beds - but lines are nice. Room could sleep sleep 6 - has a full size pull out couch - but would be uncomfortable. WE had 3 and used the pull out couch for space.

The SPA is AWESOME - had kid mani & pedi - $25 and adult 30 min massage. NOTE tips are included. Would go back to spa again - staff super nice.

Pool is adequate, fitness is adequate, and business center adequate - no complaints!

Got Room service would give 7/10 - but speedy for delivery.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 14, 2013
Thank you for your detailed review. Looks like on you next visit you need to play some golf at our Rocky River Golf Course. Then you will have experienced all we have to offer! Thank you again for choosing to stay with us.

Safe travels,
Alan
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Germantown, Tennessee
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 6, 2013

Unlike many competitor suite hotels. Embassy is a true suite. It is a very comfortable, clean and plush suite. All service is very friendly and helpful throughout. You could not ask for a better full and complete breakfast that comes within the cost of the suite. The only flaw is the lighting within the sitting and work areas, in the separate room, of the suite. The total wattage makes it hard to read or do work especially at the desk. The bedroom and bathroom areas are very well lite. .

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 8, 2013
Thank you for your review of our property. You are right, we are a "true suite hotel" and very proud of it! We have been in the process of changing out our light bulbs to a stronger/brighter wattage to provide better lighting. Sounds like we missed the living room area of your suite. Sorry about that. Glad to know everything else about your stay was to your liking.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Top Contributor
68 reviews 68 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 2, 2013

Top quality property with fantastic breakfast. Beautiful lobby area. Near many favorite activities including shopping and speedway. Front desk employees exceptionally polite. Could not have asked for more!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yerrt, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 4, 2013
Thank you for your recent review and your positive comments about the the hotel offerings and the service delivered by our Team. I hope you will consider us on future travels to the Concord NC area.

Terry Crawford
General Manager
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St. Louis
1 review
5 of 5 stars Reviewed March 31, 2013

This hotel, and location is excellent for families who want to enjoy Charlotte and the Concord area. Mills mall, plenty of resturants and the Charlotte Motor Speedway are nearby - less that 5min drive. As for the hotel itself, it is newer, clean the staff were attentive. In the standard Embassy suites fashion, price includes drinks and snacks in the evening and free full breakfast (omelettes, waffles etc). Pool was clean and the hot tub comfortable. Next to it was a cozy work out room that was not bad for a quick work. All in all this is a solid hotel for families & location.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yerrt, General Manager at Embassy Suites Charlotte - Concord / Golf Resort & Spa, responded to this review, April 2, 2013
Thank you for your review and sharing the experience during your stay with us in March. Sounds like you enjoyed some of our nearby attractions like the Concord Mills Mall. And, thank you for commenting on our hotel offerings like our complimentary full cooked to order breakfast and our evening reception with complimentary drinks and snacks. I hope we have the opportunity to serve you in future trips to our area.

Terry Crawford
General Manager
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Additional Information about Embassy Suites Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Drive NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#2 Romantic Hotel in Concord
#4 Family Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Charlotte - Concord / Golf Resort & Spa 3.5*
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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