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“Great Location, Good Value.” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
3.0 of 5 Hotel   |   7800 Gateway Lane, NW, Concord, NC 28027   |  
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Ranked #11 of 24 Hotels in Concord
1 review
2 helpful votes 2 helpful votes
“Great Location, Good Value.”
4 of 5 stars Reviewed August 31, 2013 via mobile

We were very pleased with our stay at Comfort Suites-Concord last night. The Double bed room was very spacious. The Staff was friendly and the location is great! You will be very close to great shopping and many restaurants. This is also a great location if you are attending a concert at Verizon Wireless Amphitheater.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMConcord, General Manager at Comfort Suites, responded to this review, October 22, 2013
Thank you so much for the positive review.
We enjoyed having you as our guest and hope to see you again soon!
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99 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 4, 2013

First the hotel is under construction or was under construction. The running boards have been removed and that left plaster and dirt strewn about the hotel. The room numbers are taped to the doors. Our door would not close unless you slammed it shut. Shower knob is broken or loose. Night stand handles are broken. There was stains down the wall, looked like beer or some kind of liquid. We were told the beds would be queen but they were full size beds. There wAs a used bar of soap in the bathroom sink. There were not a sheet set for the fold out bed. The desk lamp would not turn on. When we arrived in the room, the ironing board and iron was in the middle of the room. The covers would not accommodate two persons sleeping in one bed.
Overall, a terrible dirty hotel. They put a receipt for the wrong person under our door. The front desk clerk wouldn't give us a receipt for our room because we booked through Expedia, so we do not know how much we were charged.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMConcord, General Manager at Comfort Suites, responded to this review, October 22, 2013
I'd like to apologize for the condition of our hotel during our renovation period. There is no excuse for the items in your room not functioning properly or not being cleaned to Comfort Suites standards prior to your check-in. We strive very hard for complete guest satisfaction, unfortunatly there are times like during our renovation period that we fail to meet and exceed our guests expectations.
We would have been happy to move you to another room on another floor had we been informed during your stay of the issues you have addressed on this posting.
Again, I do apologize and hope the next time you are in the Concord area you will chose to give us another try.
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Quincy, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 30, 2013

We Pricelined this room. Based on other reviews, there is a common thread between a pricelined room and unhappy campers. The outside looked fine. Lobby was iffy as there was an area near the desk that was in total shambles. Did not know this place was under renovation. First room we had was stuffy. Turned on the air...went to use the bathroom and there was no flush handle attached...it was on the back of the toilet with no way to attach. Call the desk. Switch rooms to one down the hall. Must have been used by President Lincoln at one time. Suite with living area with pull out love seat and bedroom with 2 doubles (not queen.) Hot, sticky and stuffy as they don't believe in air conditioning the rooms. One air conditioner works, the other does not. Room overlooks flat roof area with major puddles on it. Curtains in both rooms are very stained, shabby and dirty. Don't touch. Need the extra pullout couch sleep area. Call the desk. What? I need to come pick up the extra linens at the desk? okay. Look scrutinizingly at the couch again. Hmmmm. I don't think I want to touch this couch, much less sit on it, or much less touch the cushions to sleep on it. Family decides to bunk up and sleep in the beds together. Hmmmm. The beds. Okay guys...don't let any part of the bedding touch you. Could read a newspaper thru the sheets. Blankets were brown and disgustingly old....don't think they get washed often. TV in the bedroom? Hmmmm. Haven't seen one of those analog TVs in a while...on a stand. Well, turn it on, catch the news. What? The remote doesn't work? Okay...we'll just try to sleep and get up and get out of this place ASAP. Oh, you're hot? Well this window unit from the 60's cannot blow out anything but warm sticky air.... so crank up the one in the other room and maybe the cooler air will reach into here. There's more, why bother. You get the picture. I think they should have have put yellow tape around this room until it was renovated. Priceline or not....This room should have been condemned. No thanks Priceline....I'll just pay for a place where I'm actually cleaner after my shower. This came up as a three star on priceline. No way. Yechhhhhhhh. On a positive note...oh yeah..there isn't one here.

Room Tip: If you stay at a place...keep asking for a better room until you are satisfied with the cleanliness...
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie H, General Manager at Comfort Suites, responded to this review, January 23, 2014
Please accept my sincere apologies for all of the issues you experienced during your stay with us. I wish this could have been addressed at the property level during your stay, we would have done what ever we could to either correct the issues you have mentioned or we would have gladly upgraded your room. Since your last stay with us we have renovated all of our public areas and all the guest rooms have new bedding. We are planning full guest room renovations in early 2014.
Again, I do apologize that you were unhappy with your stay, regardless of how your room was reserved we want all of our guest to be completely satisfied.
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High Point, North Carolina
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 26, 2013 via mobile

Spent the afternoon of and overnight around a concert. Room was clean and comfortable enough. There was a shuttle advertised that picked up there for concerts at Verizon. I didn't use but would have been an ok deal. Hotel nothing special but great location and price was very good.

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMConcord, General Manager at Comfort Suites, responded to this review, October 22, 2013
We appreciate you staying with us while in Concord attending a concert. We have done some renovations and a few upgrades since your last stay with us. We hope the next time your in the Concord area you will chose to stay with us again.
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Robersonville, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 18, 2013 via mobile

The entire 4th floor was being renovated and smelled of paint and glue. The front desk changed us to a room downstairs that I don't think had been used in a long time, found a centipede in the room and the front desk did not seem bothered by it. Breakfast was not so good. They could have told us they were having major renovations done.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie H, General Manager at Comfort Suites, responded to this review, November 15, 2013
Thank you for taking the time to let us know about your recent stay with us.
I apologize that during your stay we were under renovations. We tried very hard at the hotel level to be sure our guests were not inconvenienced by the renovations, however I do understand the smell of the paint and wallpaper glue were bothersome.
We do our best to provide a complete and nourishing breakfast, we are always looking at ways to improve our breakfast along with our guest experience, so any ideas or thoughts our guest have we would love to hear.
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Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 1, 2013

I booked this hotel under the impression it was comparable to a Doubletree or Holiday Inn Express. Furniture in room chipped. Linens frayed. Water stains in bathroom/needs caulking. Overall not impressed for the price. Bagels and yogurts great for breakfast. Hot bar (esp eggs) not very good. Staff friendly!

Room Tip: We were close to the stairwell and could hear the traffic from it...but it was prob better than bein...
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  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vickie H, General Manager at Comfort Suites, responded to this review, November 15, 2013
Thank you for posting your review. We value our customers feedback and take very seiously all guest concerns.
Earlier this year we renovated all public areas within the hotel. In early 2014 we will be renovating all of our guest rooms. This will include new bedding, drapes, furniture and sofabeds.
I apologize that during your stay renovations were taking place. We did our best to be sure our guests were not inconvenienced during these renovations, however based on your review I can see that we did not meet your expectations.
Again, I do apologize and hope we will be given the opportunity in the future to accomodate you and your family during your next stay in the Concord area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seneca, South Carolina
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 24, 2013

We stayed at the Comfort Suites for a concert at the raceway. It is close to shopping centers. While the location is convenient, if you would like to be greeted by the front desk staff, you might want to come back after management will train or replace the staff.

On arrival, the room was clean but the air conditioning was turned off so the room was hot and stuffy in the room. A third of the programmed TV channels had no signal. The layout of the room was not the best. Hiding the light switch for the bathroom behind the cables of the hair blower was weird. A fan for the bathroom was either very weak or not working. The wireless internet worked ok, but the signal of the neighbor hotel was better. In the breakfast room, they only offered compartment plastic plates that did not work great with the flat waffles. One hour before breakfast ended, they offered very dry scrambled eggs, over salted sausage patties, biscuit & gravy without the biscuits. Most of the shelves seemed to be empty. On the positive side, a Waffle House was just around the corner. The hotel also seems to be low on towels as the staff took them in the morning and did not return fresh towels until late afternoon. Lock the door with the swinging door bar guard if you do not want to be disturbed. While they knock, we shouted "not now" but they did not care. The staff opened the door anyway and dropped off the towels on top of our food in the kitchenette. Our cake got flattened.

The small fitness room has a TV, but the positioning of most the equipment did not allow to watch it. One of the machines was defect. Air conditioning in the fitness room was also not existent.

I conclusion, we believe this hotel should be a two star - not a three star. We would pick one of the other properties the next time...

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 7800 Gateway Lane, NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 24 Hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites

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