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“Just an average visit...” 4 of 5 stars
Review of Holiday Inn Express Charlotte - Concord / I-85

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Holiday Inn Express Charlotte - Concord / I-85
2.5 of 5 Hotel   |   7772 Gateway Lane NW, Concord, NC 28027   |  
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Ranked #6 of 25 hotels in Concord
savannah
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Just an average visit...”
4 of 5 stars Reviewed August 20, 2012 via mobile

My best friend and I had a girls weekend here at the hie. I hose this location because American express travel stated they have an indoor pool and hot tub. not true!

Check in was painless. Room was nice but dark even with all the lights on. Hotel was keptup very nicely. We slept in so I can't review breakfast. At 9 am we were woken up by housekeeping staff trying to come in and clean our room. We were still in bed and the do not disturb sign was in the door. They tried to come in 3 other times between 9 and 11. I requested a late check out due to a later flight and the babies we had with us. At 1103, housekeeping again tried to enter our room saying it was time to check Out. We chose not to stay later because we were getting frustrated.

Other than the invasions by housekeeping, decent stay at a decent hotel.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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94 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Warner Robins, Georgia
Top Contributor
108 reviews 108 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 1, 2012

Stayed there 2 nights on a business trip. This is an older but well kept property, The staff & management awesome. Helped me find a phone charge for my I-phone (forgot my other charger in another HIE). This manager went out of her way to get me another charger and even called the previous HIE I stayed to speak with that manager so it would be kept for me until the next time I came there.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crumpler, North Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 23, 2012

I stayed at this location on 6/20/12 for an event at the Verizon Wireless Amphitheater. While I wouldn't consider this the nicest HIE at which I've stayed, it certainly offered comfortable, clean accommodations as well as a great location with many restaurants very close by. Staff was pleasant -- something I've noted as a constant with HIE which is very much to their credit. The breakfast area was clean, offered ample space and seating, and was well-stocked with the usual HIE variety.

The only negative I observed was I briefly smelled stale cigarette smoke walking down the hall to my room. Thankfully it wasn't close to my room so overall it was a non-issue for this stay. I can only assume the "Standard" rooms allow smoking and the smell drifted into the hallway. That was a bit outside the norm of what I've come to expect from HIE; I haven't noticed that in other locations at which I've stayed. But again, I never noticed it in my room so it was a very minor annoyance at best.

On a positive note, this was one of the quietest locations I've experienced. Judging from the parking lot, the hotel was relatively full but I never heard any hallway traffic or slamming doors. In fact, the only sounds I heard other than my TV or cooling unit was the occasional jet on descent into Charlotte-Douglass airport and that was rare. No noise from the parking lot, no street noise, nothing.

I would absolutely stay here again in the future. HIE is always my first choice because of their consistent quality and value for the money.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Slidell, Louisiana, United States
1 review
5 of 5 stars Reviewed May 31, 2012

This hotel was excellent!! It was very clean and the staff was very friendly. It was VERY close to Charlotte Motor Speedway. This hotel has a great location. It is surrounded by an abundance of restaurants and fast food locations. We could actually walk from the hotel to some of them. Would definitly stay here again!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ponte Vedra Beach, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed May 30, 2012 via mobile

This hotel was part of a package for the NASCAR Coca Cola 600. Rooms were clean and spacious and included breakfasts were above average. The owner Threw a Pre-Race party with good food, sodas and tap beer along with a large number of door prizes. He even had pictures taken of all the attendees which were ready after the race - and Free. All of the staff were personable and knowledgeable

Stayed June 2011, traveled with family
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Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 23, 2012 via mobile

Recently my husband and I participated in a half marathon at Charlotte Motor Speedway. The hotel was very clean and the front desk staff was friendly and helpful. We asked for a late checkout on race day and they were happy to extend our stay for a couple of hours. The hotel also works with local restaurants for discounts. Overall, we were very pleased with our stay and will definitely use this hotel in the future.

Stayed March 2012
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Onancock, VA
1 review
5 of 5 stars Reviewed April 9, 2012

The manager at this hotel was super helpful with a reservation cancellation through hotels.com. The reservation indicated that the hotel charged a penalty for cancellation. However, after making contact with the general manager, he was willing to cancel without penalty, and gave me instructions on how to contact hotels.com to get the reservation refunded. Everything went great! I really appreciated the prompt action and advice of the general manager, and his willingness to work with me on the cancellation due to a change in date of a local event. This sort of help just shows excellent customer service, and an appreciation for their customers that you may not often find. Thank you Holiday Inn Express Charlotte-Concord!

Stayed April 2012, traveled with friends
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Additional Information about Holiday Inn Express Charlotte - Concord / I-85

Address: 7772 Gateway Lane NW, Concord, NC 28027
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Concord
#7 Family Hotel in Concord
#8 Business Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charlotte - Concord / I-85 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Charlotte Concord Area is the closest IHG hotel to the Lowe's Motor Speedway/Concord Mills Mall. We are conveniently located at exit 49 off I-85 and offer free wired and wireless high-speed Internet access in every room. We also have free wireless Internet access in the lobby, great room & meeting rooms. Additional amenities include Express Start Breakfast and free local phone calls. All guest rooms feature refrigerators, microwaves, irons, ironing boards and desks. ... more   less 
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Also Known As:
Holiday Inn Express Charlotte - Concord / i-85 Hotel Concord
Holiday Inn Concord
Concord Holiday Inn

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