But, the manager was rude to our entire party, (6 rooms in our party), messed up reservations, and FAILED to let us know ahead of time that the pool was closed, even after we had mentioned we were all traveling with children. I understand, and appreciate, the fact that the hotel was in the middle of remodeling (and the rooms we stayed in were finished and very nice, except for the faulty light in almost everyone's room that flickered all night). However, boxes and chairs were all over the place, in the halls and common areas, and the smell of paint was overwhelming, to say the least. But that pales in comparison to how our party was treated. Apparently this manager has had no customer service training, as she was impatient, rude (even to the point of interrupting a private conversation at one point because she didn't like what was being said), and unwilling to admit she was wrong. Will find another hotel next time I'm there, unless this one has changed owners by then.
- Official Description (provided by the hotel):
- The Sleep Inn® hotel is conveniently located at the intersection of Interstate 85 and Dale Earnhardt Road. This Concord, NC hotel is central to many area attractions, including the Verizon Wireless Amphitheater, Bank of America Stadium, Pfeiffer University and Davidson College. The Charlotte-Douglas International Airport is 24 miles away. ... more less
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- Also Known As:
- Sleep Inn Concord Hotel Concord
- Concord Sleep Inn