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“Nice hotel” 4 of 5 stars
Review of Holiday Inn Express Cherokee/Casino

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Holiday Inn Express Cherokee/Casino
2.5 of 5 Hotel   |   376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719   |  
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Ranked #12 of 28 Hotels in Cherokee
Wales
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 1 week ago

Right opposite the casino, the hotel has free parking. The reception staff were very welcoming and helpful. Unfortunately had to have a smoking room as the hotel was fully booked, but ok for one night.

No restaurant service in the hotel but a few places nearby. A good stay and good location for exploring the area.

  • Stayed August 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    48
    73
    65
    24
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Kentucky
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very easy check-in with knowable staff, close to everything which means just across the street from the casino. This was a stopover on our way home to Bardstown KY from Charleston SC. Our room was nice and quiet and provided everything we needed to be refreshed for the rest of the way home. I thought I had requested a "non-smoking" room but didn't however the room did not have a smoking smell and was OK.

Room Tip: Specify "smoking" or "non-smoking" NOT best available rate!
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  • Stayed August 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 25, 2015

The desk clerks were very nice and efficient. Our first room was not clean. Hair was in the bed and tub. My husband and I were changed to the room next door. The floor was littered with lent and hair was embedded in different places. Cleanliness is substandard at this hotel. The final straw was when a soiled towel was left on top of my suitcase upon our return from a night out. We had not left the towel in that spot, as we are very meticulous about having items in their proper places.

Room Tip: The first floor is was very noisy. I could hear every sound. The walls are obviously paper thin.
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  • Stayed July 2015, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 2 weeks ago
Dear Violetta619,

Thank you for taking the time to post your feedback of your recent stay. We are delighted to read your positive remarks about our location and staff. However, we apologize for any inconvenience the room conditions may have caused you and your family. Rest assured, your feedback will be treated very seriously and our Housekeeping team will work diligently to rectify such unsatisfactory experiences.

Again, thank you for your comments and we look forward to hosting you on your next visit.

Sincerely,

Christian C.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fuquay-Varina, North Carolina
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 10, 2015

I stayed for 4 nights for business.

My room was clean, though beginning to show signs of wear. The sink stopper was damaged and the bed was beginning to sag. There were 2 days where my bed was made up, but the sink was not cleaned. Minor, but the lack of attention to detail was disappointing. The room was quiet, with minimal hallway and neighbor noise.

There was also a very strong smell of smoke in the elevators and stairways. I was in a non-smoking room and did not smell smoke or see signs of smoking in my room. Breakfast was good and the cinnamon rolls are great!

My biggest complaint would be with the internet. If you were connecting at peak hours, you had little to no service. This was a problem in the evenings when I was trying to complete work. Even connecting with my own cable, I experienced issues with speed and connectivity. I ended up giving up most nights as I was having to log-in repeatedly because the connection kept dropping. I am sure this is related to the number of users as it was not an issue during off peak hours (early morning and mid day).

  • Stayed July 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cherokee/Casino, responded to this review, 5 weeks ago
Dear aashleyjc,

Thank you for posting a review about your stay with us. We are pleased to know that you found our breakfast options to be good and our rooms to be clean. However, we would like to apologize for falling short of your expectations regarding our internet connection and bathrooms. We also regret the issues you had with our beds. Reviews like yours enable us to target areas we need to improve on to ensure similar situations can be avoided in the future. In addition, your feedback has been forwarded to our management for evaluation.

Again, our apologies for the inconvenience and we hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 9, 2015

The night before we came to your hotel we thought it would be a good idea to go camping, we had never been camping in June and quickly realized why at 1030 at night because we could not sleep. So we headed to your hotel. We drove all night. When we got to your property at 10am we were not turned away or even giving a weird look (because we were so early) your staff was so happy to please us. We got checked in went to the room and it was so nice! A little later we went to the pool and had a great relaxing day. Our whole 3 days of staying there the staff was extra friendly to me and my family. I really took a liking to Amanda (I think that's her name she works 3 to 11 shift) she had lots of pep and pride in her job. Another staff member we met was Sunny. That man needs some time off! I believe he was there from the morning to the night but always smiled and waved at us as though he had always knew us. Our trip was so wonderful because of all the staff at this hotel and I just want to say THANK YOU!

Stayed June 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 8, 2015

What a great surprise to be able to check into our hotel early! We arrived about 10:30 am and was greeted by hotel clerk Theresa who said they normally do not allow early check in, but since they had a room available she would give it to us! Our room was cleaned and ready and we were able to start our day of hiking into the Smoky Mountains early in the day! The hotel is located right across the street from Harrahs casino which is a great way to spend a few hours after a long day of hiking and exploring! You can walk across the street and don't need your car! Breakfast was good and coffee delicious at the hotel too! Would definitely recommend this hotel if you are planning a trip to Cherokee. Shopping is right here too!

Room Tip: We were on the second floor and it was very quiet and right near the elevator but not noisy at all
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  • Stayed June 2015, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnabow, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 7, 2015

This hotel has some of the friendliest and most helpful staff I have ever encountered in all my travels. The hotel was excellent by measure of room cleanliness, comfort of beds, great complementary breakfast and helpfulness of all the staff.

  • Stayed June 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cherokee/Casino

Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 28 Hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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