Recently, my family and I stayed one night at the Holiday Inn Express in Cherokee because one can usually count on a level of standards in regards to cleanliness, hospitality and continental breakfast. My husband and I had our two boys, ages two and four, in one room and my in-laws stayed in another. When checking in, we were checked in to the wrong room's and charged for the incorrect amounts. We visited the hotel desk many times questioning this and we never received a corrected response. We spoke with the attendant while she was eating her pizza at the front desk and even the manage on his smoke break out in front of the hotel and nothing was ever resolved. Also, there were dirty towels in our bathroom when we entered and candy wrappers on the floor. Lastly, when entering the breakfast room, I noticed the breakfast attendant in the kitchenette picking his nose with his gloves on...HONEST! The walls in the facility were paper thin and we could not sleep throughout the night. The outside of the building was dirty and missing some paint and plaster. Usually, I don't not post bad reviews but this one took the cake! Great location....terrible facility.
- Official Description (provided by the hotel):
- Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Cherokee/ Hotel Cherokee
- Holiday Inn Cherokee
- Cherokee Holiday Inn Express