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“Convenient” 4 of 5 stars
Review of Microtel Inn & Suites by Wyndham Cherokee

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Microtel Inn & Suites by Wyndham Cherokee
2.0 of 5 Hotel   |   674 Casino Trail, Cherokee, NC 28719   |  
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Ranked #14 of 27 Hotels in Cherokee
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513 reviews from our community

Traveler rating
    180
    167
    98
    36
    32
See reviews for
160
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 31, 2013

We checked in and went to our room. We found Pubic hair in the tub, only half the mirror was cleaned (streak marks ). We asked for a non smoking room but found cigarette burns in the carpet and Office chair at the desk.As an ex smoker I cannot smell smoke. Lots of stains on the carpet in general Dust behind the TV ( you can tell that they just can't reach behind it). Checked one of the beds and found red stains on the sheets, ink marks on one pillow case. On the other bed we found make up stains on another pillowcase. The unfortunate part is the entire town is sold out of other hotel rooms. So we are stuck staying here unless we plan on sleeping in the car. The manager or owner should take a closer look and follow up behind the housekeeping staff.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C9042013, Regional Manager at Microtel Inn & Suites by Wyndham Cherokee, responded to this review, January 8, 2014
Wow. I don't know what to say as I've never responded to such a poor review. I can tell you this, I won't pull any punches with my Executive Housekeeper when I address this. Each of our rooms are to be checked by management (and signed off as ready) and obviously yours was not. Please contact me personally jcollier@columbiahm.com as I would like to find a time to discuss this at your convenience.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 30, 2013

This was a decent hotel, it is starting to show its age. The bathroom was what needed a little TLC - the door was coming apart and the wallpaper was peeling. Even with these few things, I would stay here again for sure because of the location, being pet-friendly and price.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C9042013, Regional Manager at Microtel Inn & Suites by Wyndham Cherokee, responded to this review, January 8, 2014
If you had any idea how much we battle the wallpaper in the bathrooms! We do try and provide the cleanest hotel possible and as we age, make improvements as we can. I will share your comments with our Maintenance Department. Your comments are almost as appreciated as your return visit! We look forward to serving you again!
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Horn Lake
1 review
3 of 5 stars Reviewed December 28, 2013

When we finally located the Hotel it was located near where we had business to attend, the location is not easily spotted off the road your really have to look for it.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C9042013, Regional Manager at Microtel Inn & Suites by Wyndham Cherokee, responded to this review, January 8, 2014
Ramon I apologize for you having trouble finding the hotel. I travel for work often and know being in a different part of the country can have it's logistical challenges. Remember next time you visit we are next to Taco Bell, Arby's, Food Lion (groceries), and McDonalds. Please come see us again!
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Madison
1 review
4 of 5 stars Reviewed December 26, 2013

Pretty nice hotel. Clean, friendly staff and no issues with sound. The breakfast area could be arranged more efficiently...there's one long booth-type seat against the wall and it's hard to get in and out if other people are sitting at the ends. The hotel needs to move the smoking area to the side or back of the building...it's right outside the front door now and you get blasted with smoke as soon as you walk outside. Overall, though, very nice for the price.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C9042013, Regional Manager at Microtel Inn & Suites by Wyndham Cherokee, responded to this review, January 8, 2014
I'm so sorry to hear about someone smoking out front. We've asked all of our staff (who smoke) to do so in the rear of the building. The area out front is there simply there for our smoking guests to have a place to extinguish their cigarettes when walking in. I am however really happy to read your great comments about our hotel and staff! Please come visit us again soon!!
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Clinton
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed December 26, 2013

Great hotel! Nice clean rooms! Great breakfast ! But the pet fee of $25 seemed exorbitant especially for a 4 pound dog.Also liked the shuttle service to and from the casino, Most hotels we stay at have a $10 pet fee! I would rate this 5 stars if not for the high pet fee!!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C9042013, Regional Manager at Microtel Inn & Suites by Wyndham Cherokee, responded to this review, January 8, 2014
Thank you for staying with us. We love both our 2 legged guest and our 4 legged!! We hope to see you again. In regards to our pet fee, we have a flat fee for our furry friends. We do not charge extra for multiple pets and unlike some other hotels, we shampoo the carpet after each of our pet rooms check out. It not only keeps the rooms clean, it helps keep our pet friends from passing irritants from one to another.
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Additional Information about Microtel Inn & Suites by Wyndham Cherokee

Address: 674 Casino Trail, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 Hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Cherokee 2*
Number of rooms: 63
Official Description (provided by the hotel):
Microtel Inn & Suites offers 63 guest rooms with queen beds, smoking or non-smoking, pet friendly, outdoor pool open seasonally. Walk to many area restaurants. Free WIFI, free local and long distance calls, free deluxe Continental breakfast. In-room coffee, hairdryer, security safe and cable. Clean rooms and friendly staff! ... more   less 
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Also Known As:
Microtel Inn And Suites
Microtel Hotel Cherokee
Microtel Cherokee
Cherokee Microtel

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