The #1 thing about this KOA is the staff. I would have rated this campground a 2 if not for the staff. They are wonderful. We had several issues, which I will mention, but each time the staff pulled through for us. Bo, Theresa and the day manger I never got the name of are top knotch and remind me of why I love to vacaction in the south...love the southern hospitality! My family drove for about 20 hours to get there. We arrived late and the campground was PACKED! Being unfamiliar w/ the campground, it was tough to find our site. As we were aimlessly trying to find our spot Bo came up and asked if he could help. I loaded my kids onto the golf cart and away we went. Our Kamping Cabin was dirty at best. We chose to clean it ourselves and not complain...until the ant infestation. We have camped a lot so we know to keep food put away etc....the ants just kept coming, and then the roof leaked! BUT...as I said before, the staff pulled through and upgraded us to a cottage. BUT....the cottage had a VERY strong smell of gas from the fireplace so after moving all of our stuff (there were 6 of us, so LOTs of stuff) they said we could stay in the cabin next door (which meant moving again) but that refridgerator was so loud we didn't even bother...We kept the window open and only slept in the cottage two nights. So, when I mentioned this we got a full refund as the staff again pulled through. If we had to pay after all of that hassel, this review would not be a good one. The pool area was really dirty as were the Kamping Kabin sites we saw. The showers were well kept and the playground was great. The campground is set up nice but be prepared to hear your neighbors conversation, as they really pack 'em in there. No privacy in this campground. But lots of kids, which was great for us, lots to do and the location is great. Close to everything. I would stay here again BECAUSE of the staff. I feel they did everything they could to win my loyalty!
- Also Known As:
- Cherokee / Great Smokies Koa Hotel Cherokee
- Cherokee / Great Smokies Koa Hotel
- Official Description (provided by the hotel):
- What a location! The Cherokee/Great Smokies KOA is bordered on one side by the serene Raven Fork River and on the other side by three tribal trout ponds. It lies just across the road from Great Smoky Mountains National Park and 1 mile from the Blue Ridge Parkway. From almost anywhere on the KOA's grounds, take in 360-degree mountain views. The resort kampground offers Kamping Kabins, Kottages and Lodges, large RV sites, tent sites and tepees. This KOA is ideal for the biggest group gatherings with year-round indoor and seasonal outdoor pools and hot tubs, food service, an island pet walk, an outdoor movie-cinema, a Jumping Pillow and adventure mini golf. Kampers enjoy the shuttle to area attractions and events too numerous to count. Check online for special events, theme weekends and seasonal activities. ... more less