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Fairfield Inn & Suites Cherokee: Traveler Reviews

2.5 of 5
568 Painttown Road, Cherokee, NC 28719
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Fairfield Inn & Suites Cherokee
Ranked #9 of 28 hotels in Cherokee
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100 reviews from our community

    Trip type
Traveler rating
    34
    34
    17
    11
    4
Date Rating
Hiawassee, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Rude rude RUDE”
2 of 5 stars Reviewed February 26, 2013

never stay here! rooms are blah and overpriced and the front desk staff is RUDE! the only good part about the stay here was the location being across from the casino.
will definitely be looking for other places to stay when i go back this summer!!!

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Friendly, courteous service from entire staff”
4 of 5 stars Reviewed February 25, 2013

My wife and I stayed there one night, using some Marriott Reward points. The folks on each shift at the front desk were friendly, courteous and informative. Breakfast was very good. I have even called this hotel to check on weather and road conditions when considering trips to Cherokee. Nice people; they will make you feel welcome!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
athens, georgia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“clean, no smoking property in Cherokee”
4 of 5 stars Reviewed February 24, 2013

This hotel is right across the street from Harrah's Casino. The front desk personnel were gracious at both check in and check out. We were traveling with friends and they were able to put our rooms right across the hall from each other. The room was very clean and had a good heating/air system. There is a no-smoking policy for the entire property which was very welcome after all the smoke at Harrah's. There was a fairly full continental breakfast bar with cold foods and the option to heat up some Jimmy Dean biscuits. The breakfast was included in the rate.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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1 review
1 helpful vote 1 helpful vote
“Terrible Customer Service”
1 of 5 stars Reviewed February 22, 2013 via mobile

My friends and I went on a trip to Cherokee and visit Harrahs and stayed in the Fairfield Inn in a 2 bed room. We made the reservations a month in advance and received 3 emails that were explicit about what to expect about the room. When we got there, we were told that since we were paying with cash and debit, there would be a $40 charge. They claimed that there was a new policy that was instated THAT DAY that you couldn't pay cash upfront. The woman at the desk was incredibly rude, and quite literally threw our room keys across the desk at us. When we got to the room, the beds were tiny, there was maybe 4 feet of standing room, it was so small. And there was no refrigerator, which was specifically inquired about. When we spoke to the manager, there was zero attempt to make concessions or apologies and they refused to do anything. In the end, we left and went to Days Inn.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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North Myrtle Beach, South Carolina
Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
“Great Choice in Cherokee”
5 of 5 stars Reviewed February 14, 2013

Wife and I visited Cherokee to do a little gambling at Harrah's. This is about as convenient as you can get without actually staying at the casino. We were able to land some great rates which just about paid for what we lost on the slots. Very nice Fairfield, lobby and breakfast area were spacious and comfortable. Greeting and check in was friendly and fast. We stayed in a 1BR King suite on the 3rd floor and it was spacious, clean and comfortable. Bed was very comfortable, bathroom was spacious and clean. Overall, a great place to stay.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
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Cherokee, NC
3.5 of 5 stars 107 Reviews
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Additional Information about Fairfield Inn & Suites Cherokee

Also Known As:
Fairfield Inn & Suites Cherokee Hotel Cherokee
Fairfield Inn And Suites Cherokee
Fairfield Inn & Suites Cherokee Hotel
Fairfield Inn Cherokee
Fairfield Cherokee
Cherokee Fairfield Inn
Cherokee Fairfield
Fairfield Inn Hotel Cherokee
Address: 568 Painttown Road, Cherokee, NC 28719
Phone Number:
Region: United States > North Carolina > Cherokee
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Cherokee
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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