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“Rude rude RUDE” 2 of 5 stars
Review of Fairfield Inn & Suites Cherokee

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Fairfield Inn & Suites Cherokee
2.5 of 5 Hotel   |   568 Painttown Road, Cherokee, NC 28719   |  
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Ranked #9 of 27 Hotels in Cherokee
Hiawassee, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Rude rude RUDE”
2 of 5 stars Reviewed February 26, 2013

never stay here! rooms are blah and overpriced and the front desk staff is RUDE! the only good part about the stay here was the location being across from the casino.
will definitely be looking for other places to stay when i go back this summer!!!

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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171 reviews from our community

Traveler rating
    60
    64
    25
    15
    7
See reviews for
39
68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Greenville, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2013

My wife and I stayed there one night, using some Marriott Reward points. The folks on each shift at the front desk were friendly, courteous and informative. Breakfast was very good. I have even called this hotel to check on weather and road conditions when considering trips to Cherokee. Nice people; they will make you feel welcome!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
athens, georgia
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 24, 2013

This hotel is right across the street from Harrah's Casino. The front desk personnel were gracious at both check in and check out. We were traveling with friends and they were able to put our rooms right across the hall from each other. The room was very clean and had a good heating/air system. There is a no-smoking policy for the entire property which was very welcome after all the smoke at Harrah's. There was a fairly full continental breakfast bar with cold foods and the option to heat up some Jimmy Dean biscuits. The breakfast was included in the rate.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2013 via mobile

My friends and I went on a trip to Cherokee and visit Harrahs and stayed in the Fairfield Inn in a 2 bed room. We made the reservations a month in advance and received 3 emails that were explicit about what to expect about the room. When we got there, we were told that since we were paying with cash and debit, there would be a $40 charge. They claimed that there was a new policy that was instated THAT DAY that you couldn't pay cash upfront. The woman at the desk was incredibly rude, and quite literally threw our room keys across the desk at us. When we got to the room, the beds were tiny, there was maybe 4 feet of standing room, it was so small. And there was no refrigerator, which was specifically inquired about. When we spoke to the manager, there was zero attempt to make concessions or apologies and they refused to do anything. In the end, we left and went to Days Inn.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
Top Contributor
89 reviews 89 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 14, 2013

Wife and I visited Cherokee to do a little gambling at Harrah's. This is about as convenient as you can get without actually staying at the casino. We were able to land some great rates which just about paid for what we lost on the slots. Very nice Fairfield, lobby and breakfast area were spacious and comfortable. Greeting and check in was friendly and fast. We stayed in a 1BR King suite on the 3rd floor and it was spacious, clean and comfortable. Bed was very comfortable, bathroom was spacious and clean. Overall, a great place to stay.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East TN
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 3, 2013

The location could not be better! Very short walk to the casino! We stayed here for two nights, checking out today. Welcome was friendly and check in was efficient. Room size was good, rate was a little over priced for the quality but not if you based it on location! That's the good, now for the bad. It snowed all weekend with temps below freezing, I couldn't turn the heat on in our room due to the amount of mold inside the heat/air unit. Have doubled up on allergy meds and still my asthma wheeze is making an appearance. Bathroom could have been cleaner and the cobwebs around the ceiling could have been knocked down. It appears the housekeeping staff needs to do some spring cleaning in these rooms! Over all not a bad experience just hope management looks at getting the rooms a good deep cleaning at least once a month.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
69 reviews 69 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 14, 2013 via mobile

I've stayed at this location several times because you can walk to the casino across the street. Last night may have been my last time. The biggest problem, aside from being at least $30 over priced was the noise. Housekeepers start cleaning at 8:30 am & do not minimize noise at all. Any time someone walks on the floor above you it sounds like the ceiling is going to cave in. Decent room, nothing special. If this hotel was a block down the street I would have never returned. It is nice to be able to just walk across the street & be on the casino floor. I couldn't get wifi to connect. Room was pretty clean except for some reside inside the toilet bowl and a couple of spiders.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cherokee

Address: 568 Painttown Road, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cherokee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Cherokee 2.5*
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Cherokee
Fairfield Inn & Suites Cherokee Hotel Cherokee
Fairfield Inn Cherokee
Fairfield Cherokee
Cherokee Fairfield Inn
Fairfield Inn Hotel Cherokee

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