I booked a stay and play golf package here for 3 days. When we checked in not one person working the counter knew what the stay and play package was or what it included. After a 45 min delay by the staff calling and asking their managers what the package included- we finally got checked in to our rooms. When we arrive at the golf course to tee off they inform me we have to pay cash for two people because they were not included in our package because the front desk screwed up our check in - then spent another 30 min on the phone. Not one person apologized to us or even cared how bad the employees at the hotel screwed up our trip!
Make sure you print out ALL confirmations and any info the hotel sends you because the employees are CLUELESS! Be prepared to show them proof of what you booked.
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- Also Known As:
- Cherokee Harrahs
- Harrahs Cherokee Hotel
- Harrah's Cherokee
- Harrahs Cherokee Nc
- Harrahs Casino Cherokee Nc
- Harrahs Hotel Cherokee Nc
- Harrahs Cherokee Casino Hotel