I was comped two nights at a partner hotel by Harrah's Cherokee. That partner hotel turned out to be the Sleep Inn in Cherokee. Having been around the area before, I had noticed this hotel and thought it looked pretty nice from the outside, and indeed it is nice on the outside. The building looks fresh and the landscaping is well appointed. This, however, is the only bright spot with this hotel.
Check-in was easy enough, although I never recieved a smile or a "thank you", two things I appreciate when dealing with someone in the customer service field. The hotel seemed to be filled with employees who did little but sit around in the lounge and watch t.v. or play on the guest computer in the lobby. More than a couple of times, I went to get on the computer to check my email, only to find a hotel employee, or one of their friends who wasn't a guest, busy playing a game of solitaire or checking their own email. I'm not unreasonable and don't mind everyone using the computer, but it seemed to me that the employees viewed this computer as their personal workspace and guests who used it were infringing on their play time.
The room was o.k. I requested a non-smoking room and was placed in a smoking room without notification of that fact until I noticed the three ashtrays in my room. I'm a smoker myself, however, so it didn't bother me terribly. The room was clean and the t.v. & toilet worked fine, so I can't complain.
Overall, I appreciate the fact that the room was complimentary, but if I had the choice to stay again, I would probably not stay here. I definately would not pay to stay here. My experiences with Cherokee hotels is fairly limited, but I know there are places in town nicer than this.
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