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“needs some work” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   1223 Tsali Boulevard, Cherokee, NC 28719   |  
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Ranked #7 of 27 Hotels in Cherokee
Knoxville, TN
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“needs some work”
3 of 5 stars Reviewed November 14, 2013

Stayed at this Comfort Suites a few years ago with no complaints. Now the motel is in need of some rehab. Wallpaper was peeling off the wall in several areas. Wall outlet was barely in the wall, the plate was broken completely off. Some lights in the room didn't work. There was no breakfast available. We were told they forgot the person that put out the breakfast items out was off.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Comfort Suites, responded to this review, November 18, 2013
Thank you very much for taking the time to review our hotel. It is always a pleasure to receive feedback which in turn enhances customer service for our future guests. It is equally gratifying to learn you are a repeat customer at our property. Our breakfast hours are from 7AM until 10AM seven days per week. I do apologize that you had to ask for certain items to be restocked on the breakfast buffet, this was certainly our oversight. We do check each individual room before renting to ensure cleanliness and promote preventative maintenance. It seems we missed the broken outlet in your room. Rest assured this problem has been rectified. Again, our entire staff appreciates your visit with us. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    50
    67
    28
    9
    6
See reviews for
62
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6
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Gautier, Mississippi
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2013

We stayed for one night. The room was clean and comfortable. Breakfast was good. The staff were friendly, courteous and helpful. Would stay again. Conveniently located and easy to find. Near to restaurants.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed here after a college football game. Very comfortable, affordable accomodations. Hotel is very clean and staff was friendly. Breakfast looked good and plentiful although we did not eat there. Would stay here again!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 20, 2013

This Comfort Suites was clean and the staff was very friendly. My only complaint would be the breakfast. I was looking for hot oatmeal and offered packaged. The location is very convenient to the National Park and the casino.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowling Green, Ohio
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 4, 2013

Convenient location. We stayed here earlier this week and we had no major problems. We were mildly annoyed as the hotel was not very busy and the breakfast was to be until 10 am. We arrived shortly after 9:30 and the food was quite depleted. The person in charge was not very happy when we asked for more egg patties to be warmed up. As we must be gluten free there are not a lot of options. And, why cannot this hotel chain make some real coffee. We stayed at 5 Comfort Suites in 5 days and the coffee was terrible, as always. Please...find a new coffee vender.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkin, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 18, 2013

Friendly, helpful staff. Close to many attractions. Great rooms, very spacious , good comp. breakfast. Non-smoking hotel. I smoke, but that was not an issue. About 3 miles from Casino. Hotel's street address did not show on my GPS. Had to call hotel for directions.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, Virginia
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 2, 2013

We loved this place. It was located at the far end of the main strip before leaving Cherokee for the Smokey Mts. Nice quiet location with some shops in walking distance. The rest of Cherokee was an easy drive away.
Our room was very clean and spacious. Everyone at the motel was nice and friendly. The maids were even friendly in the mornings.
They also had a pretty good breakfast. Not like a restaurant but you could make a nice meal to start you day here.
We can't wait to return and will stay here if possible.

Room Tip: We had a second floor room with balcony overlooking the main road. It was quiet and comfortable.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1223 Tsali Boulevard, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > Cherokee
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Cherokee
#6 Family Hotel in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 91
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Also Known As:
Comfort Hotel Cherokee
Cherokee Comfort Suites
Comfort Suites Cherokee

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