Not Senior Friendly: We had a bad experience at the Front Desk on during check in. Clerk “Mike” was extremely unprofessional and made my 72 year old friend cry because of his rudeness. Chestnut Inn got our reservations messed up and clerk Mike sent us away to the wrong hotel. My friend was called a liar by clerk Mike and he would not take our confirmation number. He said we were booked at Holiday Inn Express and despite our protests, insisted that we go there. Holiday Inn Express sent us back to Chestnut Inn because we were booked there, per the casino. Upon our return we really expected an apology. Instead, clerk Mike said, “ I will check you in when I am ready” and made us wait 10 minutes. When we told him he was rude, he told us that he would kick us out if we caused any trouble. We left the hotel because of his rudeness. The casino made new reservations at Quality Inn and they were very nice. Holiday Inn Express was exceptionally nice when we were misdirected to them. Clerk David even gave us coffee and a cinnamon roll while we waited there. What is up with this Chestnut Inn?
- Official Description (provided by the hotel):
- This Magnuson Hotels affiliate is located near Harrah’s Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa’s Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an indoor and outdoor pool, free hot breakfast served from 7 am to 11 am, The Chestnut Tree Restaurant, fitness room, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. A massage therapist is on-call. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls, room service, air conditioning, alarm clock and electronic door locks. Microwave and mini-fridge may be available upon request. Requests are not guaranteed, and will be granted based on availability at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Chestnut Tree Inn Cherokee Hotel Cherokee
- Cherokee Holiday Inn