My family and I stayed here when Scotty McCreary was playing at Harrah's. It was my dad's choice, since he was paying for it. Although my mom and dad like this hotel, I DID NOT! The beds were uncomfortable. When we went to the breakfast room to eat breakfast the next day, there was NO food left, even though breakfast hours were not over. The breakfast staff was very rude! I would never stay here again!

Had free room from Harrahs. After staying at this place I told Harrahs that I would never gamble again if they sent be back to this place. The staff is very rude and arrogant! The breakfast is terrible and they do not appreciate or care about your business. I would fire them all and start over. I am a Comfort Inn diamond member and they even treated me like crap..and the beds are so bad I started to sleep in the car.

I have never been to a hotel with such rude employees. I have never paid to stay here because it was comp through the casino. If this is the hotel they try to book my comp room, I usually call back several times to see if anything has opened at a different hotel. Usually when I check in...they ruin my weekend right from the start. You ask for non smoking - they give you smoking and say its not guaranteed. You ask for 2 beds because you will have 3 people in the room - they give you a king and say its not guaranteed. Its like they try to upset you. You go and tell them the heat or air isn't working and they say - sorry there are no other rooms. I have NEVER had a good experience here. The front desk employees really need to get an attitude adjustment or find a job they like.

I had the displeasure of dealing with ----- on several stays and gladly will have no more. We found hair and and ants in my daughters bed. When I checked my bed there was fresh blood stains and when we called to report it----- asked me to change my own bed sheets as housekeeping was gone for the day. I asked for another room and was declined. Luckily ---- came on duty and moved us to a king size room. It was clean . The next time we were there we had kids causing loud noises above us. I reported it to ----- @ 10;30 p.m. -- said --would called the room. Then a half hour later they were still caring on when I aked----- to please come to the room and listen --said no. ----- said you come here I 'm going to have a talk with you and your attitude. I told----- no get my deposit ready as I have had enough of you and your attitude of bad customer service.My daughter and I left. Please note we have stayed at several other hotels in the area and were treated appropriately.. I can vouch for The Chestnut Tree Inn rooms are clean and they have a indoor heated pool and whirlpool very nice and clean.The staff there are awesome the managemnet is great. They have a nice hot breakfast unlike the half fast UGLY LOOKING FOOD WE WERE SERVED at the Quality Inn. So next time you are IN the area call 828-497-9181 you will not be sorry.