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“Very convenient” 4 of 5 stars
Review of Cherokee Grand Hotel

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Cherokee Grand Hotel
2.5 of 5 Hotel   |   196 Painttown Rd, US 441 and US 19, Cherokee, NC 28719   |  
Hotel amenities
Ranked #19 of 27 Hotels in Cherokee
Kinston, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Very convenient”
4 of 5 stars Reviewed August 10, 2014

My hubby and I took a getaway vacation through the NC mountains. This wasnt my favorite hotel but it was nice and in a great location. The staff was friendly and they have a nice breakfast. I would stay here again and recommend it to others.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
Thank you for your review. Visit again soon, we are making major upgrades to all our deluxe rooms. Look for to seeing you again soon. Thank you for the comment.
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149 reviews from our community

Traveler rating
    59
    34
    23
    15
    18
See reviews for
31
57
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Macon, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 26, 2014

My gambling partner and I stayed in this hotel since Harrahs Casino Hotel was booked. It was my birthday and I had a great time. My stay was very comfortable, the staff, and breakfast was great. The price was kind of up there but it was a nice place to stay. I would book again if I had to. Its also walking distance from the casino.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
We are glad you enjoyed your stay. Visit again soon and you will notice many new items and upgrades to our deluxe rooms. Thank you for your comment,
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed at this property July 3 and 4 and found it to be a very pleasant experience. I was worried when they sent us to the motel annex as opposed to main hotel. When I opened the door I found a very large, beautiful room with a very comfortable king bed. The bath had just been renovated and there was a brand new shower curtain. Although I did not use the outdoor pool, it was beautiful and sparkling clean. A nice breakfast was provided. I would definitely stay there again.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
Thank you for your review. We are continuously working to upgrade our rooms and help our guests have a great visit. We are working on many upgrades to the interior rooms and perhaps on your next visit you can book one of our deluxe rooms. Look forward to seeing you again!
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Dobson, North Carolina
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 18, 2014

Not a Grand Hotel. Our room was not clean, we were sent to the wrong room first, no handicap rails in the bathroom, and I thought that was a state law. We splurged and got the deluxe king room with Jacuzzi and it was a waste of money. The tub was big and deep, no handrails of any kind to get in and out, and the shower was in the Jacuzzi, so also a problem stepping in and out to take a shower. We found garbage behind the love seat and bedside table, no place to sit comfortably to use laptop or write out postcards, window would barely open with husband strong-arming it, 1-cup coffee maker in room with 1 pod for 1 cup of coffee for 2 people. Yes, coffee in the lobby, but that was 4 flights down and tiny cups. Actual crud on TP dispensers....ewww. We saw a lot of motels around the casino and most looked perfectly fine. I would not call this a short walk to the casino. It was in the 90's and we're seniors. There is no way we would have tried to walk to the casino even if we knew where the front door to the casino was! But that was a whole different experience!

Room Tip: No cell phone reception in the back of the building.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
We have made many improvements recently and housekeeping is the most important. We hired an Executive Housekeeper and the overall experience for guests is already vastly improved. Thank you for your comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaufort, South Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2014

Room was very nice and comfortable. Quiet also. Convenient to casino located downstairs and just a short walk from the action. Many restaurants on location also. Garage parking onsite gave us a secure and safe feeling about the car. Lots of other things to do locally such as mining for gemstones.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
On your next visit you will notice that we are making some major improvements to our guest rooms in the deluxe rooms such as, new drapery, new bedding, new carpet, new walls and paint, new artwork, new lighting! look forward to seeing you again soon! Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 26, 2014 via mobile

This hotel is not grand at all! Is not clean,or kept up! It is wAy over priced! The only good thing about it is the location. I travel a lot,this was the worse hotel I have stayed in and is not true to it's add .i would not recommend this hotel!

  • Stayed May 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucker, Georgia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 13, 2014

When we were unable to get a room ( again!) at Harrah's Casino, we chose to make reservations at The Cherokee Grand Hotel due to it's proximity to the casino. We arrived about 3:15 but were told at the desk that we could not check in til 4 PM. We came back at 5:30. Another couple came in just ahead of us without a reservation and were given a room with an inside entrance immediatly. They asked and were given a senior discount, as well. When it was our turn to check in we were told we would have to wait while the clerk checked to see if there was a room available. We were given a room with an outseide entrance, which would have been fine except the couple ahead of us, who did NOT have a reservation, were given a better location. I asked for the senior discount, as well, since they had given it to the couple ahead of us. He told me my rate was as low as they go ( same amount the other couple paid).
The room itself was adequate. The clock radio didnt work. There was no one at the desk when we checked out.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager105, Manager at Cherokee Grand Hotel, responded to this review, September 1, 2014
Thank you for your comments, we are making alot of upgrades to our facility and the front desk policies. We encourage you to give us another shot in the future, I think you will be pleased.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cherokee Grand Hotel

Address: 196 Painttown Rd, US 441 and US 19, Cherokee, NC 28719
Location: United States > North Carolina > Cherokee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 27 Hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cherokee Grand Hotel 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Cherokee Grand Hotel is located in Cherokee, NC adjacent to Harrah’s Cherokee Casino. Come stay with us and you can choose to take a leisurely 5 minute walk to the Casino, take our complimentary shuttle on Friday and Saturday nights until midnight, or just drive over and use valet or park in the parking deck at the casino. The Casino offers all the live action gaming and slots available plus there are numerous places to eat, from Johnny Rockets and Dunkin Donuts to Brio and Ruth’s Chris, stay with us and you will be in close proximity to some great food and great entertainment! We are also very close to the historical attractions of the Cherokee Indian Reservation, including the Indian Village, Outdoor Drama, Museum of the Cherokee and downtown souvenir shopping. Our Hotel features spacious rooms with many having beautiful mountain views. We offer a number of complimentary hotel amenities including a free continental breakfast, a free shuttle to and from the casino on Friday and Saturday nights until midnight, free wireless internet access, free local calls and free parking. Each room has cable offering over 30 channels with a 32 inch color TV, in-room coffee, iron/ironing board, and hairdryers. We also offer triple sheet bedding with a down comforter and a mini-fridge and microwave in our deluxe rooms. We have a meeting/conference room available for your business needs. There is a fireplace located in the lobby for your comfort and each guest room is air conditioned. We also have a few spa/Jacuzzi rooms and connecting/adjoining rooms are available for your comfort. Our Front Desk is open and staffed for 24 hour service and our housekeeping staff takes extra care to provide a clean and comfortable stay. Come, enjoy your visit and let our home become yours. We look forward to seeing you soon! ... more   less 
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Also Known As:
Inn Of The Seven Clans Hotel Cherokee
Inn Of The 7 Clans
Ramada Cherokee
Cherokee Ramada

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