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“Typical Business Hotel” 3 of 5 stars
Review of Doubletree by Hilton Hotel Charlotte Airport

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Doubletree by Hilton Hotel Charlotte Airport
3.5 of 5 Hotel   |   2600 Yorkmont Rd, Charlotte, NC 28208   |  
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Ranked #70 of 171 Hotels in Charlotte
Pittsburgh, Pennsylvania
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
“Typical Business Hotel”
3 of 5 stars Reviewed September 4, 2013

This is a clean comfortable hotel that caters to business travelers and perhaps Airline employees for overnight stays. The front desk staff was attentive and friendly. If you are a family looking for free wifi or breakfast, this hotel isn't for you, because they know business travelers will expense those costs. We stayed 2 nights and got a good price on priceline. If I was making reservations I would probably try some place geared toward couples or families. One negative (at least for me) is we stayed Saturday and Sunday night. We were gone from about 9am until 3pm on Sunday and when we returned the room had not been made up. Housekeeping finally showed up about 5pm.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, September 11, 2013
Dear Hate2stayhome,
Thank you so much for visiting our property on your recent visit to Charlotte. We appreciate the positive remarks and will pass them along to our staff. In an effort to keep our room rates as competitive as possible, we are constanting reviewing which amenities to offer complimentary and which to charge for, and surveys such as yours, are taken into consideration when making these decisions. Thanks again and we hope to see you soon.
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377 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

Was expecting a decent experience, midnight arrival before driving out the next morning. Happy that my wife, daughter, and I were upgraded to a suite with separate sofabed area. The usual cookies were good. The major problem was that the air conditioners, the old variety built into the wall under the window, made a horrible furnace-like racket that prevented a decent sleep. Windows and carpet were a bit run-down, but the bathroom was extremely clean (no lighting around the shower/bath though). The other problem was that there was no blanket for the sofabed. The blanket was sent up a while later (it's now 1 AM so a brief wit is expected), but when we opened it up after a couple of minutes, a medium-sized roach jumped out! Ugh.

Employees at desk and in breakfast lounge were friendly enough, and the breakfast was decent.

Some of the things could have been fixed by a room change, but late in the night and unpacked we weren't up for it. Overall, would not stay there again in the future.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, September 4, 2013
Dear Uncle_Lars,
Thank you so much for staying at our hotel during your recent visit to the area. I appreciate your honest remarks and please be assured that we will use your information to improve the services that we offer. I am pleased that you enjoyed our staff and restaurant, and hope to see you again.
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San José, San Jose, Costa Rica
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 1, 2013

As an option for being close to the airport and business meetings, it seemed fine. Once there I got the smelliest room just on the side of the vending machine. Not only the non-smoke room smelled like an ashtray, but it was noisy and had no cell phone signal. Surprise! they charge for wi-fi! I've had less noise and smells in some basements. Staff is friendly and helpful as you cannot imagine. What this staff needs is a new hotel to work at. Next time will check twice for previous comments. If you need a place to become friends with the staff, this is the one. If you're more into connectivity and neutral smelling rooms, run, Forrest, Run!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, September 4, 2013
Dear EliasRobles,
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We have reviewed your feedback with our hotel team and are takeing steps to freshen our guest rooms. However, we would like to apologize for the other issues as well. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 24, 2013 via mobile

Avoid this Hilton property and stay across the street at the Homewood Suites
It is showing its age
Service was poor
Not reflective of a Hilton property
My room had been flooded from above st some point
It smelled

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, August 28, 2013
Dear JDHT_2000,
Thank you for stayng at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. However, we apologize for all of the inconveniences you encountered. Please share any additional comments or suggestions with us any time as we continually work on ways to improve upon our hotel and the services that we provide.
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Zebulon, United States
1 review
5 of 5 stars Reviewed August 21, 2013

Great hotel. Great staff. Great room. WONDERFUL, warm cookies! Clean. Current. Comfortable. PLUS... We missed the shuttle to the airport and the manager called us a cab on their tab. They really went above and beyond our expectations. We were very impressed.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, August 26, 2013
Dear Holly G,
Thank you for such positive comments regarding our staff, cleanliness and rooms. We appreciate the feedback and are delighted that we exceeded your expectations. Of course, the cookies are a nice bonus too! Thanks again and we hope to be able to serve you again if your travels bring you back to Charlotte.
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Poolesville, United States
1 review
5 of 5 stars Reviewed August 19, 2013

Excellent value. Great staff. Comfortable rooms. The breakfast was good. However, I did leave items at the hotel and I never heard back from the General Manager. Overall, this hotel makes business travel easier when I'm staying at such a wonderful hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, August 26, 2013
Dear David W. J,
Thank you so much for staying at our hotel and for posting such wonderful comments. I will certainly share them with our team. I am pleased that we were able to locate the items you left behind. Thank you for letting us know in such a timely manner. We hope to see you again in the near future.
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Orangeburg, South Carolina
Top Contributor
97 reviews 97 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 18, 2013 via mobile

Wife, kids, & I stayed 2 nights for a before-school-starts getaway. A little concerned by some of the reviews, but was very pleasantly surprised. Fund the hotel to be nicely updated. Rooms were comfortable and clean (with one notable exception-see below) and the service was good for the most part. Overall it was a good stay: I would definitely stay here again and feel comfortable recommending it to others. Our "good" stay could have been "great" with three (relatively) minor improvements: (1) I called the night before we arrived to request a crib/pack-n-play for our 11month old. "No problem, I'll get that taken care of for you," said the nice lady on the phone. Night of check-in: no crib. Wouldn't have been that big of a deal if when my wife called the front desk about it the person wouldn't have said "Well we don't have any record of that request being made." Just say "I'm sorry we overlooked that" and FIX IT. Don't try to put the problem back on the guest. Tacky. (2) The A/C vent in the bathroom (that you plainly see when you are in the shower) has perhaps never been properly cleaned (see photo). Gag. (3) A room with 2 double beds and a reservation for 2 adults & 2 children needs more than two bath towels. Just sayin. Pet peeve.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen S, General Manager at Doubletree by Hilton Hotel Charlotte Airport, responded to this review, August 26, 2013
Dear jnmrk97,
Thank you so much for staying at our hotel and for sharing your honest opinion of our property. We are pleased that you enjoyed your stay and would recommend us to others. I also appreciate your areas of suggestions and we will certainly keep these items in mind when we are training our team.
Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Charlotte Airport

Address: 2600 Yorkmont Rd, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#58 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Hotel Charlotte Airport 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Doubletree Charlotte
Charlotte Doubletree

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