Pretty good deal. Nice property and beautiful rooms. Clean. Comfortable bed.
I stayed at the location on April 13th - April 14th at 1:00 pm
HOWEVER!!! The female desk clerk seemed to have a disconnect and no real interest in assisting. . It was almost a chore for her to accomodate our request regarding a slightly later checkout. She initially told me i full of extended request and I can't. But I explained to her that my car was hit by someone in the parking lot and we were up until 4:30 am handling this issue. She paused, then sighed on the phone and stated, "ok I'll do it this time!". Wow really??? Not customer focused AT ALL!
Also, upon checkout despite her rather rude demeanor over the phone regarding the checkout, I still tried to make "small talk" with her and make light of the her attitude. She seemed more interested in finishing her paperwork that was piled in stacks on top of the counter than assisting me. I was explaining to her about a accident with a car rental that happened to me the night before (which was the reason for the late checkout because we were up late working on that issue FYI: it was not at the hotel) and she basically dismissed me and asked "what was your room number?" and I had already given to her twice. She really had no sympathy or concern for my situation. She kept her head down with no eye contact and basically acted like i was bothering her.
I won't be staying at this location again because of this front desk clerks attitude.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more less
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- Also Known As:
- Doubletree Charlotte
- Charlotte Doubletree