The website certainly presents a newer, fresher looking hotel than this one actually is. The rooms are quite small and dingy, but with updated bedding and furnishings. First impression was not good as we arrived close to midnight to find the desk clerk on a personal phone call. She immediately said she needed to go since a guest just walked in but then proceeded to finish her phone call for 40-70 seconds more. At midnight, this seemed like forever. She went on to tell us when breakfast was served. I asked the fee; she said $13.99! OMG, do they not know their competitor serves a complimentary breakfast for the same and less room rate. Then we get to the room and attempt to connect to the web to find out they want $9.99 for internet service. NO WAY- The final straw was there was not only poor cell coverage, but there was NO cell coverage using an AT&T phone. Doubletree needs to fast forward to offering a hotel experience that gives you free internet connection with great cell coverage and a complimentary breakfast. The morning desk agent was much more professional and helpful with requests, so not all was a loss. But, I will not ever make plans to stay at this location of a Hilton again.
- Also Known As:
- Doubletree Charlotte
- Charlotte Doubletree
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more less
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