We stopped off in Charlotte on the way back from a family holiday on the Gulf Coast, Florida. The hotel is within walking distance of the South Park mall and easy driving to local restaurants.
Very comfortable hotel with friendly and helpful staff on the whole. We did have one unfortunate day when breakfast was a disaster - poorly organised staff taking an age to serve the customers. But otherwise service was exemplary - front desk staff very helpful and one of them gave my teenage daughters a guide to the clubs / bars of downtown Charlotte! Hotel has a bus which will give you a lift to anywhere in a 2 mile radius.

This was my first visit to Charlotte and the stay overall was incredible due, in large part, to my stay at this Marriott. The hotel itself appears to be nestled in a cozy, secluded area but there are tons of shops and restaurants in walking distance. It is my understanding that Marriott took over this property fairly recently. The hotel is immaculate in both the common areas and rooms (the Grill Room could use updating though). The Concierge Lounge is great and offers a very nice selection for breakfast and appetizers. Every staff member I encountered was extremely pleasant and seemed genuinely interested in making sure I was having a good stay. I would definitely stay here again if I am in the South Park area.

I stay at this particular Marriott frequently due to its proximity to our our business location. They've recently (within the last year) completed some renovations with good results. In particular, they drastically improved their workout/fitness room, which is an important criteria for me. Very modern feel and extensive equipment.
The rooms are good, relatively spacious, and again, recently updated.
Hotel restaurant service is . . . . fair, but nothing special.

We went to Charlotte, NC to celebrate our anniversary. We arrived on Feb. 12 and planned to stay until the 16th. We had dinner on site in the grill. Dinner was great and so was our waitress. You can see why we were so surprised when the same grill prepared three days of nightmare in room service & food.
We ordered breakfast Feb. 13, 14, 15th... Eash day the food was awful, late, cold, and poorly prepared. We thought that if we ordered three days in a row it couldn't get worse... It DID! Erin the kitchen manager was nice and tried very hard but evidently didn't have the team to pull it off. Even when they tried to replace the wrong order with the correct order it was awful and wrong again. We checked out early and if room service is a factor we won't be back....