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Charlotte Marriott SouthPark: Traveler Reviews


Charlotte Marriott SouthPark
Hotel class 4.0 of 5
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2200 Rexford Rd., (formerly The Park Hotel), Charlotte, NC 28211
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Reviews you can trust

69% Recommend
3.5 of 5 stars 38 reviews
Excellent
8
Very good
16
Average
6
Poor
4
Terrible
4
By trip type
All (38)
Business (12)
Couples (6)
Family (5)
Friends getaway (1)
Solo travel (4)
[ Date ] [ Rating ]
“They couldn't do enough for us!”

Charlotte Marriott SouthPark

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4 of 5 stars
DocEvans   2 contributions
Hampshire
Jun 20, 2009 | Trip type: Family

We stopped off in Charlotte on the way back from a family holiday on the Gulf Coast, Florida. The hotel is within walking distance of the South Park mall and easy driving to local restaurants.
Very comfortable hotel with friendly and helpful staff on the whole. We did have one unfortunate day when breakfast was a disaster - poorly organised staff taking an age to serve the customers. But otherwise service was exemplary - front desk staff very helpful and one of them gave my teenage daughters a guide to the clubs / bars of downtown Charlotte! Hotel has a bus which will give you a lift to anywhere in a 2 mile radius.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 50_64
  • Member since July 27, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $148 (year-round)
Call now to book: 1-800-423-1439 from Expedia.com
“Fantastic!”

Charlotte Marriott SouthPark

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4 of 5 stars
mkgesq   34 contributions
Hoboken, New Jersey
Jun 2, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

This was my first visit to Charlotte and the stay overall was incredible due, in large part, to my stay at this Marriott. The hotel itself appears to be nestled in a cozy, secluded area but there are tons of shops and restaurants in walking distance. It is my understanding that Marriott took over this property fairly recently. The hotel is immaculate in both the common areas and rooms (the Grill Room could use updating though). The Concierge Lounge is great and offers a very nice selection for breakfast and appetizers. Every staff member I encountered was extremely pleasant and seemed genuinely interested in making sure I was having a good stay. I would definitely stay here again if I am in the South Park area.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since June 10, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $148 (year-round)
Call now to book: 1-800-423-1439 from Expedia.com
“I stay here frequently for business -- decent hotel, good value.”

Charlotte Marriott SouthPark

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3 of 5 stars
dhodory   10 contributions
Central Ohio
Jun 2, 2009 | Trip type: Business
1/1 found this review helpful

I stay at this particular Marriott frequently due to its proximity to our our business location. They've recently (within the last year) completed some renovations with good results. In particular, they drastically improved their workout/fitness room, which is an important criteria for me. Very modern feel and extensive equipment.
The rooms are good, relatively spacious, and again, recently updated.
Hotel restaurant service is . . . . fair, but nothing special.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 35-49
  • Member since July 20, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Don't Orer Room Service”

Charlotte Marriott SouthPark

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1 of 5 stars
lrrewardsmember   1 contribution
North Carolina
Feb 16, 2009 | Trip type: Business

We went to Charlotte, NC to celebrate our anniversary. We arrived on Feb. 12 and planned to stay until the 16th. We had dinner on site in the grill. Dinner was great and so was our waitress. You can see why we were so surprised when the same grill prepared three days of nightmare in room service & food.
We ordered breakfast Feb. 13, 14, 15th... Eash day the food was awful, late, cold, and poorly prepared. We thought that if we ordered three days in a row it couldn't get worse... It DID! Erin the kitchen manager was nice and tried very hard but evidently didn't have the team to pull it off. Even when they tried to replace the wrong order with the correct order it was awful and wrong again. We checked out early and if room service is a factor we won't be back....

  • Liked — onsite inning, internet, cleaness
  • Disliked — room service
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2009
  • Visit was for Romantic getaway
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since February 16, 2009
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for People with disabilities, Older travelers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Business meeting / Event, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from KBeebe, Executive Assistant
(Management representative)
Apr 14, 2009
We sincerely apologize for the mishaps involving your room service orders and have worked hard to work on those issues pointed out in your review. We continue to work on our food and beverage offerings and feel that we have improved a great deal. We do hope you give us another try in the very near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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“Excellent Hotel”

Charlotte Marriott SouthPark

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5 of 5 stars
UFTAMU   16 contributions
Dallas, Texas
Dec 11, 2008 | Trip type: Couples
1/1 found this review helpful

Pleasantly surprised at the quality. You expect this at a full service Marriott but the hotel was clean and in a great neighborhood. Several very nice restaurants next to the hotel. Great ftiness room.

  • Liked — Location within a neighborhood - nearby shopping and restaurants
  • Disliked — nothing negative
  • My ratings for this hotel
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $148 (year-round)
Call now to book: 1-800-423-1439 from Expedia.com
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Charlotte Marriott SouthPark Also Known As

  • Marriott Charlotte
  • Charlotte Marriott
Address: 2200 Rexford Rd., (formerly The Park Hotel), Charlotte, NC 28211