I spent two nights as an executive level guest at this hotel in February. It's "good enough" but I think Mr. Marriott & Co could do much better.
Done well: room size, good bed. Now what does a business traveler want above all else? A good night's sleep. Forget it here unless rooming with a jet engine doesn't wake you. Too bad. Noisy a/c systems betray interior designers or accountants who push the edge of what guests will put up with. Then, too, Marriott's no-blanket/all comforter policy makes you freeze or sweat.
What else does a business traveler want? Well one thing is a business center that works. This hotel's business center consists of a table with six oversized monitors sitting out in the open and my fellow travelers sitting side by side, check-by-jowl; no dividers-no privacy; run to the front desk and wait on line for your printout. No quick click for boarding passes. No keyboards! Instead Microsoft Windows 8 type touch screens where a tired person is guaranteed at least 4 tries before getting it right.
My Exec Level room had a narrow-shelved, small fridge. No microwave, surprisingly. Internet connection OK, not bad, not great.
Then...there are the televisions. All I wanted was a semi nice dinner. But the dinner area has been made over (according to a nice employee) into a sports-bar type layout with 4 ginormous screens on the walls plus a tube over the bar. No escape! I'm glad I realized there was some decent dining within 1/4 mile of the place (thanks to GPS!).
TV even dominates the Concierge Lounge which is supposed to be a refuge for Marriott-favoring road warriors. If you aren't a fan of morning network TV with your eggs or oatmeal, don't use the Lounge. The staff keeps the volume 'way up. I turned it down twice and the relief on people's faces was palpable. Other Marriott Concierge Lounges I've been in are divided into separate areas--one for those who like whatever electronic visual/audio stimulation the staff may have chosen for them with their coffee and Wall Street Journal and the other for conversation or one's own thoughts. I'd like to see Marriott make the same effort here. The food was fine; service friendly and accommodating.
The gym is more than adequate with several treadmills, an all in one weight training station and free weights (no barbells) and workout mats. A nice touch were fresh bananas as well as lemon water for those working out, plus bottled water in a small fridge. TVs rule here, too. So like it or not, you'll get "American Greed" with your ab crunches.
Marriott and the local owners have a great property in a terrific location (across the street from Nucor, Macy's, Williams Sonoma and others). All it takes is taking the traveler's point of view and this place could easily rank 5 starts.
During my trip, I was awakened at 5:30 am not just by my friendly jet engine but also by the every 5...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.