From a business travel perspective, this hotel is a great location. They also have a very nice pool, steam and jacuzzi. The work out room is okay but lacks space. Food service is very good overall. But you can walk out the back to two or three really good restaurants. A large mall with additional restaurants is within walking distance.. I find the hotel to be quiet and comfortable. The hotel has been under renovation since Marriott purchased the property. That is more than I can say for some of the airport hotel locations.

I arrived here on a rainy afternoon and was immediately welcomed by the staff. There was hot apple cider and freshly baked chocolate cookies in the lobby.
The lobby area is very attractive and the place has the feel of a boutique hotel and not a large chain property.
My room opened to a hardwood floor entrance which made the room feel somehow mroe elegant. The bathroom was very large with ample thick towels and nice amenities.
There was a large flat screen television and a nice desk with plenty of outlets for laptop, phone recharging, etc. There was a small refrigerator in the console holding the television. There was a round table and an easy chair in the rooom. There were flexible bed lamps mounted to the headboard. All in all the room was attractive and comfortable. I requested an additional blanket to be placed int he room when I went out to dinner and it was there when I returned.
There is a tavern in the shopping center just behind the hotel and I had an okay dinner there one evening. The next night I ordered room service. The grouper was delicious with a delicate lemon sauce. I also ordered room service on two mornings during my stay and the meal was delivered promptly and at the right temperature, I was very pleased with all the meals and the service provided to me.
The staff was friendly. Free bottled water was offered in the health club area and there were multiple bowls of fruit around the hotel. There were also sitting areas around the lobby and free reading material. While I did not spend time downstairs I saw other guests visiting with each other each time i walked through the hotel lobby area.
The parking is free and easily accessed from the hotel. Just before arriving at this hotel I had stayed at another hotel in a large city where I had paid $24 per night just to park my car. I felt like I was getting a good deal at this property for the attractive and comfortable room without additional fees for parking, etc.
I would recommend this hotel to anyone looking for a convenient location near shopping and dining choices. There is a Mortons and a Ruth Chris Steakhouse nearby--also a McCormick and Schmitts.

Awful stay. Rooms are ok but the management not so much. The bellmen and front desk we're such a delight but as soon as a manager came around I noticed an unhappy change. The employees almost seemed scared of the managers. My husband and I definitely noticed a management problem. Ok stay but we left feeling sorry for some of the employees. We travel so much and can tell when we're at a happy hotel and this was not one.

We stayed at the Charlotte Marriott SouthPark for 2 nights on the occasion of a large family event. We had 2 adjoining rooms, one for my husband and me with a king bed, the other for my 3 boys with 2 queens.

First the good news: the beds are so comfortable!!! My only complaint (as with many hotels) was that they give you 3 smallish pillows (not counting the giant decorator pillows...I don't think those are meant for sleeping), so if you have 2 people in a king bed, somebody gets only one small pillow. Yes, we could have asked for more but why should we have to?

The bathrooms are spacious and nice, with the usual amenities. I needed a mending kit, which I found in our bathroom, but my kids' room didn't have one, nor did other in our party. I checked because I needed extra thread. No biggie though.

The staff was very friendly and accommodating. We attended a large party at the hotel (dinner & dancing) and the food was excellent, as was the service.

The large flat panel TVs were also very nice.

Now for the bad. When we turned out the lights the first night, we realized the smoke detector above the bed was emitting a very bright green light. Not a normal green smoke detector light. More like a green laser pointer. It cast a large green orb onto the bed. I checked my kids' room, to discover they had a normal unobtrusive green light on the smoke detector, which was a different type. It was 12:30 at night but we could not sleep with that laser light in our eyes, so I called the front desk. The man staffing the front desk immediately arrived at our room with blue tape for me to place over the light. After 3 layers, it still cast a green glow but it wasn't bright so it worked for us. The next morning I checked in with the front desk to advise them of the problem. We returned to our room later to discover "engineering" had removed the blue tape and replaced it with white tape. OK with us, except the white tape fell on my husband's head while he was watching TV. I again called the front desk. When we returned to our room later, "engineering" had replaced the white tape with scotch tape colored over with a black sharpie! It worked but geez, can we get a better solution here? I'm left to wonder if the guests who occupied the room after us had to lay in bed looking at black scribbles on their ceiling.

The morning breakfast was OK, a little pricey for what you get with no kids' prices (at least none were disclosed to us.) The service in the restaurant was practically nonexistent. I don't think our waitress spoke English, but you'd think she'd understand "milk" and "coffee". We had to ask several times for everything. The people behind us were so annoyed and complained and I overheard the waitress blame it on the kitchen and say they didn't have to pay. So the kitchen was responsible for me not getting cream for my coffee, which was on some tables and not others?

My sons' room had carpet tacks sticking up between the wood floor near the bathroom and the carpeted area for the beds. And this was in the already renovated part of the hotel.

Having said all that, the hotel rate was very reasonable ($109/night/room was the AAA rate) and the location right near the fabulous Charlotte Mall was very convenient. Would I stay here again? Yes. Is it up to Marriott's standards of excellence? No way.