This is a Sheraton, but perhaps Sheratons have gone the way of Ramadas - outdated. They are doing much-needed construction on the inside of this hotel, but unless they are re-doing the rooms, I don't know how much it will help. They are re-doing their lobby and lots of other extras-- but I found that the room was smoking (and not at all what I was requesting) and they couldn't move me and forgot to send the guy up with the fogging machine (to take the smoke smell out). For this I did get about $20 off my dinner in the "restaurant" in the hotel lobby. And even though there was a whole room for the restaurant, which didn't seem under construction, they had everyone out in the lobby - poorly lit and with a very heavy perfume smell that permeated the whole lobby (it was the same the next day so I don't assume it was one person's fault but to cover over other smells). The food was bad. There were no restaurants within walking distance (not a great area). The nice thing (and only nice thing in my opinion) was the service/people. I felt bad that this was all they had to work with in giving travelers a good experience. Quite a challenge. My advice - Stay downtown - it's not that far from the airport.

The Sheraton Charlotte Airport is a great hotel very convenient to the airport. I have stayed in this hotel several times when I have to fly out of CLT, and have yet to have a bad experience. The staff is friendly, the rooms are nice, and it is only a five minute shuttle ride to the airport. The hotel is somewhat pricey for the quality of hotel that it is, but its proximity to the airport is well worth it.

I had a canceled connecting flight in Charlotte and the airline placed me in this hotel. The folks at the front desk were very helpful and made what was a lousy experience more pleasant. I arrived after 3a.m. and they offered late check-out. That really made a difference.
My room was clean and everything was in working order. The shuttle service was timely and the driver helpful. Would recommend this hotel to people looking for lodging near the Charlotte airport!

Arrived after a flight from London via Chicago for a four night stay at this property. The free shuttle from the airport was efficient and managed to fit 11 of us plus luggage into the van.

The hotel itself is looking a bit tired, that was my first impression. The lobby could do with a bit of a refresh. They were renovating the pool during our stay which included the gentle sound of the jack hammer!

The staff were certainly the best part about the hotel. The reception staff were incredibly helpful in organising a vehicle, transfers and recommendation for restaurant. Their recommendations for local food options were great. The bar staff were also a lot of fun.

The rooms themselves (I ended up with a disabled room) were pretty dark but clean and a good size. The lack of mini bar, though more common in the USA is odd coming from Australia. The bed was comfortable and sheets clean.

Breakfast in the restaurant was pretty good. The buffet selection was extensive and the staff happy to help and always ensured your juice and coffee were topped up.

Overall it was a good experience.