I am used to staying in 5 star hotels. On a recent trip to visit family in Charlotte, I stayed here for the convenience to the airport. The hotel entrance is very welcoming and the staff is just friendly and the focus is definitely on customer service. The hotel does need some updating, but I found it to be quite clean and the bed was very comfortable as I had flown from Dubai to London to Charlotte. My grandson stayed with me two nights and he loved it. The breakfast service was reasonable and the staff is the true jewel for this hotel. I love the airport service that runs every 30 minutes and when I asked for a late checkout, they were accommodating. The free wi fi, Starbucks coffee in the room and complimentary water in the room also made this hotel deserving of my praise. I felt safe and the indoor outdoor pool was very useful for entertaining my grandson. It stays open until after 10 pm. I would definitely stay here again, they might be able to gather more clients with a bit of updating, especially in the rooms and hallways.
Dr. E Durham, United Arab Emirates
- Official Description (provided by the hotel):
- Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more less
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- Also Known As:
- Sheraton Charlotte
- Charlotte Sheraton