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“Smells So Good Here!” 4 of 5 stars
Review of Sheraton Charlotte Airport Hotel

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Sheraton Charlotte Airport Hotel
3.5 of 5 Hotel   |   3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208   |  
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Breakfast for 2 Included
Ranked #72 of 170 Hotels in Charlotte
GreenLeadersBronze level
Pittsburgh
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
“Smells So Good Here!”
4 of 5 stars Reviewed January 28, 2013

We had to stay overnight in Charlotte NC unexpectedly due to travel plans that went awry. I chose the Sheraton based on a recommendation from a kind fellow at the United airline counter who was helping us find our luggage. (Found it, thank you!) The shuttle service worked perfect for us from the airport and then back the next morning. We had a room with two queen beds (so comfortable) . The linens, the blankets, the comforter, all spotless. We had dinner at the restaurant in the hotel. Service and food were both very good.

The primary thing I remember about this hotel is the way it smelled. Every room smelled so fresh and clean, because they were.

Even though our trip to the Caribbean was cut short by one day, it was made a little better by staying in this nice hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience with us. Realizing the challenges that can sometime occur when travelling, I am excited that we were able to turn this situation into a positive experience. We love to keep our guests close to our hearts and our tenured staff is committed to creating memorable experiences such as yours. I am also pleased that you enjoyed the Sheraton Sweet Sleeper™ bedding package -the entire package is available by visiting the Sheraton Store at sheraton.com/shop. We take great pride in the little details that mean so much to us and our guests. We are at your service and we look forward to connecting with you again in the future.
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283 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
George Town, Grand Cayman
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 23, 2013

Stayed over night due to connecting flights. Had a large comfortable room. Hotel has a shuttle service to the airport every 30 minutes. Large in door pool and good restaurant.

The surrounding area was covered in snow when I was there and looked beautiful with the autumn leafs.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for your review and positive comments on our complimentary Airport shuttle; the size and comfort of our guestrooms, featuring our popular Sheraton Sweet Sleeper; our inviting heated indoor and outdoor pool; and Oscar’s Restaurant, which features a daily breakfast buffet, daily lunch buffet and evening dining. The hotel surroundings is picture perfect especially with the autumn leafs. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels!
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South Carolina
Top Contributor
94 reviews 94 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 16, 2013

Don't get me wrong, this is a nicely appointed hotel ranked as a 4 star but it was not what I expected. The water in the room was $4.00 a bottle, the wifi access was $9.95 a day and the breakfast bar was $13.99 per person. The room was clean and well appointed with a comfortable bed. The staff was extrememly friendly but for the money, I could have stayed in a 3 star hotel and received the costly amenities for free. My advice is don't pay for the name and ambience and stay at a slightly lower rated hotel that offers free amenities.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. We always appreciate any suggestions you may have for our property. Full service and limited service hotels often vary in the amenities they offer and the price they charge for those amenities. Our hotel does offer complimentary internet and printing services in our business center as well as complimentary water in the rooms. On your next scheduled visit to our beautiful Queen City, please ask us about our Club Level which you will find worthy of its value offering some savings when you are with us. Your kind feedback is appreciated and we hope that you will give us another opportunity to be of service the next time your travel plans bring you to Charlotte.
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Bournemouth, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 14, 2013

We stayed one night here on route to the Caribbean from the UK. Not our choice of hotel but organised by the Cruise Line.
We were very impressed with the service. One phone call got the courtesy shuttle direct to the door and the driver/consierge was friendly and knowledgeable.
Staff were very helpful with the questions that we had relating to getting back to the airport the following morning and allowed us to make freephone calls. Free Internet and printing was a bonus too.
We weren't in a position to use the Pool facilities but our room, with an internal window, looked directly over it and it appeared to be very clean and user friendly.
Bar Staff were very friendly and the food was very good.
Bedroom was clean, comfortable and very spacious. Our only minor complaint, which was more down to the cruise company than hotel, was that we had to leave before breakfast started so were unable to take advantage of the included food.
Highly recommend this hotel. They even have a shuttle to down town available for guests.

Room Tip: If you have a room towards the front of the hotel (reception end) be wary of leaving the internal wi...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. I am delighted that we were able to surpass your expectations and that you found the extra amenities offered a surprise! Our tenured staff is indeed committed to creating memorable experiences such as yours. We look forward to being of future service when your travels bring you back to Charlotte. Please plan on taking full advantage of our wonderful indoor/outdoor heated pool, outdoor jogging track and Oscar’s delicious variety of morning breakfast items. Safe Travels!
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Loveland, Colorado
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 6, 2013

Travel over the holidays obliged us to overnight twice in Charlotte, a city I had never visited. I selected the Sheraton Airport because I had no idea when usual holiday travel delays might have us actually arriving in Charlotte. I wanted 24/7 shuttle service from the airport, to find a dinner for two whenever we arrived, and did not want to have to deal with taxis. This Sheraton offered all that and exceeded my expectations.

This Sheraton had prompt and efficient shuttle service from the airport, the restaurant was open until midnight, and we had a very quiet, very clean room on the top (eighth) floor, just a few steps from their Club Lounge. The staff -- from the receptionists to the wait staff to the cleaning staff -- was extremely courteous and cheerful, and the two shuttle drivers who drove us from the airport especially so. We were able to use the bellman's storage room to keep our cold-weather clothes for a week while we continued on to a warm climate. We picked them up on our return trip. This service was superb. The business center offered the use of several PC's and was convenient to the lobby and restaurant/bar.

If and when I visit Charlotte again, this Sheraton will be the first hotel I consider.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 10, 2013
Thank you for choosing the Sheraton Charlotte for your Holiday travels. It was wonderful to hear we surpassed your expectations and provided a true Sheraton experience. The comfort of our guest is a priority! We take great pride in our staff and are delighted to know that each time you interacted with a member of our team they accommodated your needs. You are a valued guest and we are delighted to be your new hotel of choice!
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London
Top Contributor
107 reviews 107 reviews
44 hotel reviews
Reviews in 55 cities Reviews in 55 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Had booked a cruise with Royal Carribean sailing from Puerto Rico - in their wisdom ?? They booked us into the Sheraton for an overnight stay

Despite RCI spoiling the experience by not turning up at the Airport - the hotel made up for this - great service at the bar and a very comfortable night - little did we know that US Airways would spoil the next day by over selling our flight and putting us on stand-by !

Thanks to the hotel for giving us great service over this time - would definately recommend

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 10, 2013
Thank you for taking the time to share your recent experience at our hotel. We are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit. I trust that despite travel delays, your family had an excellent time on your cruise! Whether for business or pleasure, we look forward to your next visit!
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Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

I stay here for my business travels to Charlotte. The hotel has been completely renovated and they have added some very nice touchs to it. The staff is very friendly and extremely accomodating from check in to check out. The really live up to the Sheraton commitment.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 2, 2013
The staff at the Sheraton Charlotte would like to thank you for your continued loyalty to the Sheraton brand. We are so excited you recognized and enjoyed the stylish transformation we made for our guests’ comfort. In addition to these interior changes, we hope you had a chance to notice and enjoy the special exterior touches to include our recent landscape upgrades and the installation of our outdoor jogging track. We are delighted to know you consider us as a dependable place to stay! You are important to us and we are here to welcome you with a friendly face!
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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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