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Sheraton Charlotte Airport Hotel: Traveler Reviews

3.5 of 5
3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Sheraton Charlotte Airport Hotel
Ranked #56 of 166 hotels in Charlotte
GreenLeadersBronze level
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194 reviews from our community

Traveler rating
    64
    64
    39
    17
    10
See reviews for
Families
36
 
Couples
35
 
Solo
29
 
Business
80
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
George Town, Grand Cayman
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Very Comfortable”
4 of 5 stars Reviewed January 23, 2013

Stayed over night due to connecting flights. Had a large comfortable room. Hotel has a shuttle service to the airport every 30 minutes. Large in door pool and good restaurant.

The surrounding area was covered in snow when I was there and looked beautiful with the autumn leafs.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MorneBotes about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 31, 2013
Thank you for your review and positive comments on our complimentary Airport shuttle; the size and comfort of our guestrooms, featuring our popular Sheraton Sweet Sleeper; our inviting heated indoor and outdoor pool; and Oscar’s Restaurant, which features a daily breakfast buffet, daily lunch buffet and evening dining. The hotel surroundings is picture perfect especially with the autumn leafs. It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future. Safe Travels!
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South Carolina
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
“Save your money”
3 of 5 stars Reviewed January 16, 2013

Don't get me wrong, this is a nicely appointed hotel ranked as a 4 star but it was not what I expected. The water in the room was $4.00 a bottle, the wifi access was $9.95 a day and the breakfast bar was $13.99 per person. The room was clean and well appointed with a comfortable bed. The staff was extrememly friendly but for the money, I could have stayed in a 3 star hotel and received the costly amenities for free. My advice is don't pay for the name and ambience and stay at a slightly lower rated hotel that offers free amenities.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dunk145 about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. We always appreciate any suggestions you may have for our property. Full service and limited service hotels often vary in the amenities they offer and the price they charge for those amenities. Our hotel does offer complimentary internet and printing services in our business center as well as complimentary water in the rooms. On your next scheduled visit to our beautiful Queen City, please ask us about our Club Level which you will find worthy of its value offering some savings when you are with us. Your kind feedback is appreciated and we hope that you will give us another opportunity to be of service the next time your travel plans bring you to Charlotte.
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Bournemouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Really comfortable stop over”
5 of 5 stars Reviewed January 14, 2013

We stayed one night here on route to the Caribbean from the UK. Not our choice of hotel but organised by the Cruise Line.
We were very impressed with the service. One phone call got the courtesy shuttle direct to the door and the driver/consierge was friendly and knowledgeable.
Staff were very helpful with the questions that we had relating to getting back to the airport the following morning and allowed us to make freephone calls. Free Internet and printing was a bonus too.
We weren't in a position to use the Pool facilities but our room, with an internal window, looked directly over it and it appeared to be very clean and user friendly.
Bar Staff were very friendly and the food was very good.
Bedroom was clean, comfortable and very spacious. Our only minor complaint, which was more down to the cruise company than hotel, was that we had to leave before breakfast started so were unable to take advantage of the included food.
Highly recommend this hotel. They even have a shuttle to down town available for guests.

Room Tip: If you have a room towards the front of the hotel (reception end) be wary of leaving the internal wi...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dunk_R about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 31, 2013
Thank you for taking the time to share your recent experience at our hotel. I am delighted that we were able to surpass your expectations and that you found the extra amenities offered a surprise! Our tenured staff is indeed committed to creating memorable experiences such as yours. We look forward to being of future service when your travels bring you back to Charlotte. Please plan on taking full advantage of our wonderful indoor/outdoor heated pool, outdoor jogging track and Oscar’s delicious variety of morning breakfast items. Safe Travels!
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Loveland, Colorado
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Clean, comfortable and extremely convenient”
5 of 5 stars Reviewed January 6, 2013

Travel over the holidays obliged us to overnight twice in Charlotte, a city I had never visited. I selected the Sheraton Airport because I had no idea when usual holiday travel delays might have us actually arriving in Charlotte. I wanted 24/7 shuttle service from the airport, to find a dinner for two whenever we arrived, and did not want to have to deal with taxis. This Sheraton offered all that and exceeded my expectations.

This Sheraton had prompt and efficient shuttle service from the airport, the restaurant was open until midnight, and we had a very quiet, very clean room on the top (eighth) floor, just a few steps from their Club Lounge. The staff -- from the receptionists to the wait staff to the cleaning staff -- was extremely courteous and cheerful, and the two shuttle drivers who drove us from the airport especially so. We were able to use the bellman's storage room to keep our cold-weather clothes for a week while we continued on to a warm climate. We picked them up on our return trip. This service was superb. The business center offered the use of several PC's and was convenient to the lobby and restaurant/bar.

If and when I visit Charlotte again, this Sheraton will be the first hotel I consider.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Barbagrigia about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 10, 2013
Thank you for choosing the Sheraton Charlotte for your Holiday travels. It was wonderful to hear we surpassed your expectations and provided a true Sheraton experience. The comfort of our guest is a priority! We take great pride in our staff and are delighted to know that each time you interacted with a member of our team they accommodated your needs. You are a valued guest and we are delighted to be your new hotel of choice!
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London
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
65 helpful votes 65 helpful votes
“Over night stay”
4 of 5 stars Reviewed January 2, 2013 via mobile

Had booked a cruise with Royal Carribean sailing from Puerto Rico - in their wisdom ?? They booked us into the Sheraton for an overnight stay

Despite RCI spoiling the experience by not turning up at the Airport - the hotel made up for this - great service at the bar and a very comfortable night - little did we know that US Airways would spoil the next day by over selling our flight and putting us on stand-by !

Thanks to the hotel for giving us great service over this time - would definately recommend

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PIJLondon about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 10, 2013
Thank you for taking the time to share your recent experience at our hotel. We are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit. I trust that despite travel delays, your family had an excellent time on your cruise! Whether for business or pleasure, we look forward to your next visit!
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Additional Information about Sheraton Charlotte Airport Hotel

Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Charlotte
#50 Family Hotels in Charlotte
#55 Business Hotels in Charlotte
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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