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“Clean, comfortable and extremely convenient” 5 of 5 stars
Review of Sheraton Charlotte Airport Hotel

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Sheraton Charlotte Airport Hotel
3.5 of 5 Hotel   |   3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208   |  
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Ranked #69 of 170 hotels in Charlotte
GreenLeadersBronze level
Loveland, Colorado
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Clean, comfortable and extremely convenient”
5 of 5 stars Reviewed January 6, 2013

Travel over the holidays obliged us to overnight twice in Charlotte, a city I had never visited. I selected the Sheraton Airport because I had no idea when usual holiday travel delays might have us actually arriving in Charlotte. I wanted 24/7 shuttle service from the airport, to find a dinner for two whenever we arrived, and did not want to have to deal with taxis. This Sheraton offered all that and exceeded my expectations.

This Sheraton had prompt and efficient shuttle service from the airport, the restaurant was open until midnight, and we had a very quiet, very clean room on the top (eighth) floor, just a few steps from their Club Lounge. The staff -- from the receptionists to the wait staff to the cleaning staff -- was extremely courteous and cheerful, and the two shuttle drivers who drove us from the airport especially so. We were able to use the bellman's storage room to keep our cold-weather clothes for a week while we continued on to a warm climate. We picked them up on our return trip. This service was superb. The business center offered the use of several PC's and was convenient to the lobby and restaurant/bar.

If and when I visit Charlotte again, this Sheraton will be the first hotel I consider.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 10, 2013
Thank you for choosing the Sheraton Charlotte for your Holiday travels. It was wonderful to hear we surpassed your expectations and provided a true Sheraton experience. The comfort of our guest is a priority! We take great pride in our staff and are delighted to know that each time you interacted with a member of our team they accommodated your needs. You are a valued guest and we are delighted to be your new hotel of choice!
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275 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Top Contributor
106 reviews 106 reviews
44 hotel reviews
Reviews in 55 cities Reviews in 55 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed January 2, 2013 via mobile

Had booked a cruise with Royal Carribean sailing from Puerto Rico - in their wisdom ?? They booked us into the Sheraton for an overnight stay

Despite RCI spoiling the experience by not turning up at the Airport - the hotel made up for this - great service at the bar and a very comfortable night - little did we know that US Airways would spoil the next day by over selling our flight and putting us on stand-by !

Thanks to the hotel for giving us great service over this time - would definately recommend

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 10, 2013
Thank you for taking the time to share your recent experience at our hotel. We are delighted to know our services exceeded your expectations and our staff provided a memorable experience during your visit. I trust that despite travel delays, your family had an excellent time on your cruise! Whether for business or pleasure, we look forward to your next visit!
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Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2012

I stay here for my business travels to Charlotte. The hotel has been completely renovated and they have added some very nice touchs to it. The staff is very friendly and extremely accomodating from check in to check out. The really live up to the Sheraton commitment.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, January 2, 2013
The staff at the Sheraton Charlotte would like to thank you for your continued loyalty to the Sheraton brand. We are so excited you recognized and enjoyed the stylish transformation we made for our guests’ comfort. In addition to these interior changes, we hope you had a chance to notice and enjoy the special exterior touches to include our recent landscape upgrades and the installation of our outdoor jogging track. We are delighted to know you consider us as a dependable place to stay! You are important to us and we are here to welcome you with a friendly face!
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Madison, Wisconsin
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2012

This is an older Sheraton that has been completely redone and done very well. I had read reviews about the hotel and the staff so I wasn't surprised when we were greeted warmly at the front desk. We were alson not surprised when we went to the lounge for an early dinner and found the staff to be very pleasant there as well. Normally the host/hostess in the club Lounge is engaging and it was the case here. Because we were allowed to check-in early, we also had the opportunity to engage with the cleaning staff on the Club Floor - exceptionally friendly as well - now we're on to something. Every individual we came across in the hotel was virtually the same - outgoing, personable, and engaging. We wthoroughly enjoyed our stay as the facility is top-notch as well.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, December 28, 2012
Thank you for your review and positive comments on our staff and Club Lounge services! It is our pleasure to exceed your expectations each time you stay with us. We take great pride in our staff at the Sheraton and look forward to being of future service to your family.
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Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 13, 2012

Very nice hotel. The staff was friendly. Airport shuttle prompt. Starbucks coffee in the rooms!! I only stayed one night so I didn't have a chance to use the pool, although it was very nice. It was both indoor and outdoor pool with a water channel that connected to two!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, December 19, 2012
Thank you for the wonderful comments. We do proudly serve Starbucks Coffee in our sleeping and meeting rooms. We look forward to welcoming you back soon and hope you will have time to enjoy our indoor and outdoor heated pool, the Sheraton Fitness by Core Performance to include our outdoor jogging track, and Oscar’s Restaurant and Bar.
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Princeton, West Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2012

We return again and again to the Sheraton because it has every element we like. It is close to the airport, offers free parking while we're away (park and ride), a shuttle that runs to the airport at least every 30 minutes, friendly staff, good food and a pleasant atmosphere. We always sleep well here and enjoy the stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, December 14, 2012
We at the Sheraton Charlotte would like to thank you for your loyalty! Our location is indeed convenient for both the guests who wish to be close to the airport and the guests who wish to be close to uptown dining and nightlife. Providing complimentary Airport shuttle service and free parking is an added value for our valued guests. We love to keep our guests close to our hearts and our tenured staff is committed to creating memorable experiences such as yours. At the Sheraton we look forward to being of future service when your travels bring you back to your Sheraton Charlotte family!
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Djibouti City
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 22, 2012

The hotel staff that greeted me at nearly midnight was helpful and very friendly. They took their time to make sure all my questions were answered. Although I didn't have breakfast, it looked great and smelled good! The hotel bar was well supplied and the staff was awesome.
If I had anything to say about the place that would be a negative would be that there was no fridge in the room. I really didn't need one but I know that some people feel that is important.
The price was right and the location was awesome. Great freeway access!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review, December 14, 2012
Thank you for your review of our hotel. I am pleased you enjoyed your stay with us! Most importantly, we value the opportunity to connect with you. Next time you visit the Sheraton Charlotte Hotel, we will be happy to provide a refrigerator for your guest room at your request at the front desk. We also hope you will take the time to enjoy our popular breakfast buffet in Oscars’ Restaurant and/or an evening cocktail or dinner in our Atrium lounge.

It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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Also Known As:
Sheraton Charlotte
Charlotte Sheraton

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