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All 166 Charlotte hotels

Sheraton Charlotte Airport Hotel: Traveler Reviews

3.5 of 5
3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
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Sheraton Charlotte Airport Hotel
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Ranked #56 of 166 hotels in Charlotte
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194 reviews from our community

Traveler rating
    64
    64
    39
    17
    10
See reviews for
Families
36
 
Couples
35
 
Solo
29
 
Business
80
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Scottsdale, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“A great place for business”
5 of 5 stars Reviewed December 28, 2012

I stay here for my business travels to Charlotte. The hotel has been completely renovated and they have added some very nice touchs to it. The staff is very friendly and extremely accomodating from check in to check out. The really live up to the Sheraton commitment.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask David S about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
January 2, 2013
The staff at the Sheraton Charlotte would like to thank you for your continued loyalty to the Sheraton brand. We are so excited you recognized and enjoyed the stylish transformation we made for our guests’ comfort. In addition to these interior changes, we hope you had a chance to notice and enjoy the special exterior touches to include our recent landscape upgrades and the installation of our outdoor jogging track. We are delighted to know you consider us as a dependable place to stay! You are important to us and we are here to welcome you with a friendly face!
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Madison, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Great Hotel Staff”
5 of 5 stars Reviewed December 21, 2012

This is an older Sheraton that has been completely redone and done very well. I had read reviews about the hotel and the staff so I wasn't surprised when we were greeted warmly at the front desk. We were alson not surprised when we went to the lounge for an early dinner and found the staff to be very pleasant there as well. Normally the host/hostess in the club Lounge is engaging and it was the case here. Because we were allowed to check-in early, we also had the opportunity to engage with the cleaning staff on the Club Floor - exceptionally friendly as well - now we're on to something. Every individual we came across in the hotel was virtually the same - outgoing, personable, and engaging. We wthoroughly enjoyed our stay as the facility is top-notch as well.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask DMKDMK13 about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
December 28, 2012
Thank you for your review and positive comments on our staff and Club Lounge services! It is our pleasure to exceed your expectations each time you stay with us. We take great pride in our staff at the Sheraton and look forward to being of future service to your family.
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Boston, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Very nice”
5 of 5 stars Reviewed December 13, 2012

Very nice hotel. The staff was friendly. Airport shuttle prompt. Starbucks coffee in the rooms!! I only stayed one night so I didn't have a chance to use the pool, although it was very nice. It was both indoor and outdoor pool with a water channel that connected to two!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask chipmonk1222 about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
December 19, 2012
Thank you for the wonderful comments. We do proudly serve Starbucks Coffee in our sleeping and meeting rooms. We look forward to welcoming you back soon and hope you will have time to enjoy our indoor and outdoor heated pool, the Sheraton Fitness by Core Performance to include our outdoor jogging track, and Oscar’s Restaurant and Bar.
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Princeton, West Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Always friendly, convenient and fairly priced.”
5 of 5 stars Reviewed November 26, 2012

We return again and again to the Sheraton because it has every element we like. It is close to the airport, offers free parking while we're away (park and ride), a shuttle that runs to the airport at least every 30 minutes, friendly staff, good food and a pleasant atmosphere. We always sleep well here and enjoy the stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask WVTraveler8812 about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
December 14, 2012
We at the Sheraton Charlotte would like to thank you for your loyalty! Our location is indeed convenient for both the guests who wish to be close to the airport and the guests who wish to be close to uptown dining and nightlife. Providing complimentary Airport shuttle service and free parking is an added value for our valued guests. We love to keep our guests close to our hearts and our tenured staff is committed to creating memorable experiences such as yours. At the Sheraton we look forward to being of future service when your travels bring you back to your Sheraton Charlotte family!
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Djibouti City
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Easy access, great location”
4 of 5 stars Reviewed November 22, 2012

The hotel staff that greeted me at nearly midnight was helpful and very friendly. They took their time to make sure all my questions were answered. Although I didn't have breakfast, it looked great and smelled good! The hotel bar was well supplied and the staff was awesome.
If I had anything to say about the place that would be a negative would be that there was no fridge in the room. I really didn't need one but I know that some people feel that is important.
The price was right and the location was awesome. Great freeway access!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask VJW2012 about Sheraton Charlotte Airport Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin M, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review
December 14, 2012
Thank you for your review of our hotel. I am pleased you enjoyed your stay with us! Most importantly, we value the opportunity to connect with you. Next time you visit the Sheraton Charlotte Hotel, we will be happy to provide a refrigerator for your guest room at your request at the front desk. We also hope you will take the time to enjoy our popular breakfast buffet in Oscars’ Restaurant and/or an evening cocktail or dinner in our Atrium lounge.

It is our pleasure to exceed your expectations each time you stay with us, and we look forward to connecting with you again in the future.
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Additional Information about Sheraton Charlotte Airport Hotel

Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Charlotte
#50 Family Hotels in Charlotte
#55 Business Hotels in Charlotte
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 
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