Just awful...greeting was mediocre at best. Only one working lamp in the room and it was on the night stand, not near the desk. I must also add that the lighting was very dim, pseudo flourescent lighting. I was not able to control the heat, despite my continued efforts to switch to A/C and lower the heat. The restaurant was a nightmare. We got there for dinner around 8:00 pm, we wre the only people in the restaurant. We both order filet, and we both sent them back 3 times as they kept coming our rare despite the fact mine was to be medium. Thankfully they offered not to charge us for them. I travel a lot for work and am a dedictated Marriott guest, and decided to step out and try a Hilton..never again, at least not this one.

I've stayed at the Marriott next door three times and the Hilton is much nicer.
Word of advice: Don't eat here or order room service. The food is not so good.

I had to make a last minute trip to Charlotte, NC for business. I have been a Hitlon fan over the last 2 years. I found the Hilton at Executive Park on the Hilton Website and I booked it for 1 night.

The moment I arrived, I was greated by a friendly staff. They were very professional and willing to assist in any way. The lobby was very nice and clean. The resturants were also very nice and clean and the food was good.

The rooms were very spacious and clean! I had more than enough towels and the furniture was new and the beds were comfortable. Since I am a Diamond member, I was able to use the Executive Lounge and that was very nice. The staff there was very friendly and the food and the atmosphere was very relaxing and nice.

I would recommend this Hilton to anyone. I hope to stay there again real soon.

Bill

We booked this Hilton Hotel because we had some vouchers for a Hilton Stay. During our stay, we kept saying "well, at least it is free... well at least it is free..." because we were not at all happy with this hotel. Then, in the end, the Hilton would not even honor the vouchers (we're actually still in dispute about this, and have gone to HIlton Corporate, who issued the vouchers.)

The lobby looked nice, but front desk staff was not terribly friendly when we checked in, which ruined our initial first impression. The heating in our room never worked properly, and the hot water took a very long time to get to our sink. I will say that the bed was very comfortable, the guestroom looked nice - especially the well appointed bathroom.

The location is decent - close enough to Charlotte, with a few restaurants within walking distance. Sonny's BBQ and Chili's near by were surprisingly good!

The last night of our stay, we were treated to a fire alarm at 3am. At first, my reaction was that someone pulled the alarm, and did not blame the hotel. However, I was later told by one of the front desk staff that it was actualy a hotel malfunction. She did not, at that time, offer any kind of a return visit voucher or discount on our stay. At that point, I was still using my "well at least it is free" mantra, so I did not complain.

As I said, I'm still fighting with Hilton over the use of my vouchers - but even when the charge comes off my credit card (as I am confidant it will) I will still be left with a bad taste in my mouth about this hotel. I would not recommend it to anyone.