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“Stuck in Charlotte” 5 of 5 stars
Review of Hilton Charlotte Executive Park

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Hilton Charlotte Executive Park
3.5 of 5 Hotel   |   5624 Westpark Drive, Charlotte, NC 28217   |  
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Ranked #75 of 170 Hotels in Charlotte
Woburn, United States
1 review
“Stuck in Charlotte”
5 of 5 stars Reviewed February 27, 2014

Yes, my family and I were stuck in Charlotte for THREE DAYS due to delayed and cancelled flights. We choose the Hilton Executive Center to be our unanticipated home for those three days. Our stay was lovely! The staff were very accommodating to me and my high maintenance children that need to be entertained 24/7. The shuttle was readily available for my family to use to go within a 5 file radius of the hotel. If you find yourself stuck in Charlotte or want to visit the city, Hilton Executive Park is a great option.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 28, 2014
Thank you for taking the time to fill out the survey. We are very happy to hear that you enjoyed your stay with us, we appreciate your business and look forward to your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Nashville, United States
1 review
4 of 5 stars Reviewed February 26, 2014

Staff is wonderful but the hotel (for the room rates) could use a facelift. It was a decent place to stay but nothing great. There were water marks on the walls and ceiling in the bathroom, the lamp shades were fraying, the trim in some places were being held on by scotch tape?? But the staff was wonderful and I would stay again but shop around for better hotel for the room rate.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 28, 2014
Thank you for taking the time to fill out the survey. It is through guest's feedback we learn how we can improve upon our services.

Please know that I have brought your concerns/comments about the condition of the room to both the Chief Engineer and the General Manager's attention so that they may look into the issues you raised.

I am happy to hear that the staff was quite accommodating, we appreciate your business and look forward to your future lodging needs.

Again, thak you for filling out the survey.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, United States
1 review
4 of 5 stars Reviewed February 17, 2014

Thanks for your service during my recent stay in Charlotte. Everyone was very friendly, the food was delicious and the service was good. I was there for a business conference and even when it was a little congested in some areas your staff remained professional. I am also thankful for the restaurants within walking distance from the hotel. I will consider using your facility and services for events in the future.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 19, 2014
Thank you for taking the time to fill out the survey, I was pleased to learn of your happiness with us. Please do visit us on your next visit to Charlotte...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 14, 2014 via mobile

From the front desk to the restaurant & bar to the manager to the shuttle drivers- great folks who did all that they could for the guests. Good food, good wine and comfortable, clean room. Thank you for making our unplanned stay as pleasant as possible!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 19, 2014
Thank you for taking the time to fill out the survey. We are very happy to hear that you enjoyed your stay with us, we appreciate your business and look forward to your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
4 of 5 stars Reviewed February 10, 2014

The room was clean and comfortable. The staff was friendly even giving me an a key card when I left mine in the room. However, I found the bathroom with the wallpaper seems buckling and dirt around the plug covers. The room was intended to be a nicely appointed and stylish affair (if in a corporate bland fashion). The dirt and the peeling wallpaper does put a crimp on the experience.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 19, 2014
Thank you for taking the time to fill out the survey, It is through feedback from our guests that we learn how to improve upon our services. Please know that I have brought your comments/suggestions about the room to both the Executive Housekeeper and the Chief Engineer's attention so that they may address them accordingly. We look forward to your next visit to Charlotte...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indio, United States
1 review
2 of 5 stars Reviewed February 6, 2014

Bartender did not care about us. Gave us very slow service and cold food. After he gave us cold food we had to wait 20 minutes for him to return to our table to tell him our food was cold. His rely was I will take half off your check. We have money all we wanted was a hot meal and some rest. We had been in airport all day because of storm. We will not return to your hotel.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 10, 2014
Thank you for taking the time to fill out the survey. We are very sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We sincerely apologize for the inconveniences you endured while staying with us. We will be sure to address our team members to ensure that we correct all issues mentioned. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, United States
1 review
5 of 5 stars Reviewed January 30, 2014

Marvelously friendly staff, large and well-appointed room, excellent breakfast, close to many dining choices. Solid Hilton property with well-trained staff; handled a reservations glitch easily and quickly; room surprisingly large with excellent furnishings; waitress at breakfast was exceptional.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAGM_11, Guest Relations Manager at Hilton Charlotte Executive Park, responded to this review, February 2, 2014
Thank you for taking the time to fill out the survey. We are very happy to hear that you enjoyed your stay with us, we appreciate your business and look forward to your future lodging needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Charlotte Executive Park

Address: 5624 Westpark Drive, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte Executive Park 3.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Charlotte Executive Park is a contemporary 7-story corporate hotel located directly off I-77 & Tyvola Road, just minutes from Charlotte Douglas International Airport and Charlotte city center attractions such as Bank of America Stadium, Time Warner Cable Arena, NASCAR Hall of Fame, Museums and shopping. Enjoy a swim in the hotel's seasonal outdoor pool and enjoy a cocktail and lunch or dinner in Aura restaurant and Lounge. All guest rooms at the Hilton include complimentary high-speed Wireless internet. The hotel features eight meeting rooms including the Charlotte Ballroom. The Hilton Charlotte Executive Park hotel is perfect for both leisure and business travelers. ... more   less 
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Also Known As:
Hilton Charlotte Executive Park Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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